Conflict Management
The Conflict Management unit presents the theory, processes and dynamics of conflict and provides opportunities for applying the skills of conflict resolution, negotiation and mediation to a range of circumstances and contexts. The effective management of conflict situations between people, within teams and within an organisation are explored throughout this unit. Students develop attributes and capabilities to work with issues of conflict and to effectively manage its resolution. Students integrate theory and skill application through supervised role-play simulation, reflection groups, structured exercises and activities.
Learning Outcomes
- Apply the terminology and concepts for managing and resolving conflict
- Identify the signs, stages and causes of conflict
- Assess the appropriate application of conflict resolution skills within a range of contexts and circumstances
- Describe conflict theory and demonstrate the application of strategies for resolving a conflict
- Demonstrate the art of negotiation in the achievement of an outcome
- Demonstrate the art of mediation in the resolution of a dispute or conflict
Content Areas
- Understanding Conflict
- Conflict Behaviours
- Exercising Empathy
- Managing Emotions
- Appropriate Assertiveness
- Exploring Inner Conflict
- Cooperative Power
- Forgiveness
- Mapping Conflict and Designing Options
- Negotiating
- Mediating
- Broadening Perspectives
Unit Duration and Workload
This unit involves a total of 36 hours of face to face delivery of self directed study including educator contact in flexible delivery modes, generating a further 54 hours of self-study per unit including research and related study activities, including assessment. This translates to 7.5 hours per week for the unit.