Approaches to Cultural Diversity

This module presents an in-depth study of the emerging field of cultural diversity management.

Students explore the context of global diversity and its impact on industry, the workplace and management. How to effectively work within and manage situations which are characterised by diverse cultural and linguistic backgrounds is studied and the necessary skills to achieve this are acquired.

Learning outcomes

• Identify the particular legislative, socio-cultural, and other environmental issues associated with managing organisations characterised by ethnic and cultural diversity
• Identify and describes the unique characteristics and qualities and also the organisational and individual opportunities offered by organisations having ethnic and cultural diversity and how they can be realised
• Identify strategies and actions to assess and manage potential organisational problems associated with ethnic and cultural diversity

Content areas

• Global managers, global citizens
• Socio-cultural theories
• Analysis of organisational diversity
• Analysis of workforce diversity
• The cross cultural manager
• Human Resource Management
• Managing a culturally diverse team
• Intercultural communication
• Organisational communication and diversity
• Customer service
• Organisational change strategies
• Case studies