Conflict Management

This module introduces students to the theory, the skills and the appropriate attitudes for the effective management of conflict and conflict-related issues.

Students study and apply contemporary concepts, strategies and techniques of conflict management that will contribute to an effective and efficient framework for management, negotiation and mediation. Students develop a conflict management perspective through which their knowledge and skills for dealing with conflict can be applied effectively and efficiently and to a wide range of situations and contexts.

Learning outcomes

• Use the terminology and concepts for conflict management
• Identify the interpersonal signs, stages and causes of conflict
• Identify own workplace context for conflict management skills
• Identify strategies for managing conflict
• Negotiate to achieve an agreed result
• Demonstrate conflict management skills

Content areas

• Understanding conflict adopting a win/win approach
• Responding creatively and empathically
• Being appropriately assertive
• Exploring inner conflict
• Using co-operative power
• Managing emotions
• Working with an unwillingness to resolve
• Mapping the conflict and designing the options
• Negotiating
• Mediating
• Broadening perspectives

This module is available on campus, by distance education or online.