Interpersonal Skills

In this module students learn to understand and apply the skills of effective communication in a wide variety of contexts and situations. The curriculum covers self-awareness, personal and interpersonal power, attitudes, values and perceptions in communication, verbal and non-verbal strategies, the integration of emotional and intellectual intelligence, dealing with difference and the skill of working together. This module provides a solid foundation for counselling, together with indispensable skills for dynamic interpersonal relationships.

• CHCCOM3C Utilise specialist communication skills to build strong relationship
• CHCCOM4B Develop, implement and promote effective communication techniques

• Demonstrate an understanding of interpersonal skills as part of effective communication processes
• Identify the significance of attitudes, values and perceptions in interpersonal communication
• Identify the effects of behaviour on interpersonal communication
• Demonstrate a range of effective interpersonal communication skills
• Use assertiveness skills
• Use interpersonal skills in the workplace team
• Maintain a helping relationship with clients

• Understanding interpersonal communication
• Self awareness
• Exploring differences
• Communicating feelings
• Nonverbal communication
• Communication in relationships
• Personal power
• Attitudes, values and perceptions
• Working together
• Negotiating conflict in relationships
• Feedback strategies
• Interpersonal power