Addressing Client Needs
The Addressing Client Needs module comprises two units of competency. These are Assess and provide services to clients with complex needs and Coordinate in-service assessment and response to address client needs.
This module will examine the issues that workers in this sector need to consider when assessing client needs and determining the services those clients should have access to. It will also examine the coordination of service delivery programs to ensure that client needs are met within organisational parameters. Students will be encouraged to critically examine work practices within their own organisation and to develop ways of encouraging greater inclusiveness, accountability and integrated service delivery.
Learning Outcomes
- Assess and analyse client needs
- Identify and provide for the delivery of services to meet client needs
- Evaluate client service delivery
- Identify program requirements for individual clients
- Coordinate program delivery to ensure client needs are addressed
- Coordinate the evaluation of client service delivery
Content Areas
- Introduction to Service Delivery
- Issues Affecting Clients
- Organisational and Legislative Requirements
- Assessing and Analysing Client Needs
- Matching Clients Needs to Service Delivery
- The Role of Networking in Service Delivery
- Developing Programs Designed to Most Client Needs
- Evaluating Clients Service Delivery
- A Strengths-Based Perspective of Service Delivery and Referral Processes
- Supporting Staff in Assessing and Meeting Client Needs
- Making Effective Decisions under Pressure
- Involving Staff in Planning and Evaluating Processes
Module Duration and Workload
This module involves a total of 48 hours per term of study including a course work component, educator contact, research, related study activities, and completion of assessment tasks. This translates as 4 hours per week for the module.