Facilitating Links with Services

This module describes the knowledge and skills required to liaise and facilitate linkages between all community services, including specialist and generalist services, to ensure support of people in need.

Learning Outcomes

• Identify and maintain links with relevant services
• Provide relevant information to services
• Work with and support other organisations to enhance service delivery

Content Areas

• The Importance of Links with Other Community Services
• Accessing Information on Relevant Services
• Collecting and Sharing Information with Other Services
• Networking
• Collaboration with Other Services
• Skills for building Relationships with Other Services
• Respecting Diversity
• Making Referrals
• Negotiation for Services
• Know Your Own Agency
• Improving Services Through Evaluation and Feedback
• Maintaining Links with Other Services

Module Duration and Workload

This module involves a total of 48 hours per term of study including a course work component, educator contact, research, related study activities, and completion of assessment tasks. This translates to 4 hours per week for the module.