FEE-HELP ApplicationsTo apply for FEE-HELP you must read the Fee Help information booklet . Then fill out the online FEE-HELP application form. FEE-HELP Review and Appeals ProceduresThe following describes the College's processes and procedures for handling the refund of paid tuition fees and/or re-credit of FEE-HELP balance, and the review of associated decisions. It covers:
The processes and procedures described in this document are consistent with obligations prescribed in the following legislation and guidelines:
Where a request to re-credit a student's FEE-HELP balance is granted, a student's FEE-HELP debt is removed in respect of the applicable units studied. The College will consider these applications and agree to such request if it is satisfied that there were special circumstances in the student's case. The College will refund to the Commonwealth the amount of FEE-HELP paid to the College on behalf of the student, if the student's request is successful. The College will notify the Department of Education, Science and Training (DEST) through the HELP Variations File. Re-crediting of FEE-HELP BalanceA student may apply after the census date to have their FEE-HELP balance re-credited if the student has been unable to complete the requirements of a unit of study and the student believes that this was due to special circumstances. Special circumstances need to be:
The situation must be unusual, uncommon or abnormal to be considered special circumstances.
A student is unable to complete the requirements for a unit, for example, if the student is unable to:
A student can apply to the College to have their FEE-HELP balance re-credited if he or she withdraws from his or her studies after the census date and/or the student has not completed the requirements for the unit of study. The student must apply in writing, within 12 months of the withdrawal date, or if the student has not withdrawn, within 12 months of the period of study in which the unit was, or was to be, undertaken. The College has the discretion to waive this requirement if satisfied that the application could not be made within the time limit. The College's Student Support Counsellor will consider the student's application within 10 working days. Applicants will be notified of the decision within a further 10 working days. If your application is successful, the Notice of Decision letter will include the reasons for the decision to refund your paid tuition fees and/or re-credit your FEE-HELP balance; the FEE-HELP balance that will be re-credited and the FEE-HELP debt that will be reduced (if applicable); the upfront payment amount that will be refunded if you have made such a payment; and who to contact for further questions. If your application is unsuccessful, the Notice of Decision letter will include the reasons for the decision not to refund your paid tuition fees and/or re-credit your FEE-HELP balance; how to submit a valid request for a review of this decision; and who to contact for further questions. Review Procedure: FEE-HELPCoverage This procedure deals with requests for a review of certain decisions made by the College relating to applications by students to re-credit their FEE-HELP balance or Student Learning Entitlement (SLE). Such decisions refer to unsuccessful applications by a student to re-credit their FEE-HELP balance or Student Learning Entitlement (SLE). Review means formal reconsideration of a decision. Review Procedure These procedures are to be published in the Student handbook and on the College website so that students have up to date information publicly available to them in regard to these procedures. At the College the review officer is the Managing Director or his delegate. Where a student is not satisfied with the decision made by the College, they may apply for a review of the decision. Reviewable decisions include:
If a student is not satisfied with the outcome of their request for a re-credit of their FEE-HELP balance, they may appeal in writing to the Registrar within 28 days from the day they first receive notice of the outcome. The request must specify reasons for seeking the review. The request will be forwarded to the reviewer (the Managing Director or delegate). Written notice of the outcome of a reviewed decision relating to FEE-HELP will be given to an applicant for review. If your application for review of the decision is successful, the Notice of Decision letter will include the reasons for the decision to refund your paid tuition fees and/or re-credit your FEE-HELP balance; the FEE-HELP balance that will be re-credited and the FEE-HELP debt that will be reduced (if applicable); the upfront payment amount that will be refunded if you have made such a payment; and who to contact for further questions. Appeals Procedure: FEE-HELPIf a student's application for review of the decision is unsuccessful, the Notice of Decision letter will include the reasons for the decision not to refund the student's paid tuition fees and/or re-credit your FEE-HELP balance. The notice will also inform the applicant of their right of appeal to the Administrative Appeals Tribunal (AAT) and provide details about contacting the AAT and the approximate costs of making an application. |
|
 |
The dedication of educators combined with a curriculum that is so experiential gave me confidence to establish a private practice drawing on my previous professional and personal experience. My work is split between two passions, providing grief counselling to men who have partners with cancer and corporate coaching to middle managers, as individuals and in groups, to assist them become more effective people managers.
David Sokol
Graduate Diploma of Counselling |
 |