Approaches to Cultural Diversity

Module Synopsis

This module is a core module and presents an in-depth study of the field of cultural diversity management. Students explore the context of global and local diversity and its impact on industry, the workplace, management, and society. How to effectively work within and manage situations characterised by diverse cultural, ethnic and linguistic backgrounds is studied and explored. Students are taught a range of skills for the effective and ethical management of diversity and to participate effectively in organisations characterised by cultural and ethnic diversity. The module analyses the potential benefits to organisations and society through the effective management of cultural diversity.

 

Learning outcomes

• Define and discuss key terminology related to cultural diversity
• Identify and describe legislative, socio-cultural and other environmental issues associated with managing organisations characterised by ethnic and culturaldiversity
• Describe the characteristics, qualities, and opportunities offered by organisations employing ethnically and culturally diverse people
• Describe the contribution of people with ethnic and culturally diverse backgrounds in a range of contexts
• Identify strategies and actions to assess and manage potential organisational problems associated with ethnic and cultural diversity
• Develop and apply strategies for managing intercultural communication
• Develop and apply strategies to manage customer service in culturally diverse environments

 

Content areas

• Definitions and Historical Perspectives of Cultural Diversity
• Socio-Cultural Theories
• Cultural Identity: Formation and Change
• Valuing Commonalities and Diversity
• Inclusion and Exclusion from a Cultural Perspective
• Cross Cultural Communication and Language
• Issues and Opportunities for the Individual
• Issues and Opportunities for the Workplace
• Working with Indigenous Australians
• Working with Diversity in Counselling Settings
• Services and Resources for Working with Diversity
• Case Studies

 

Module Duration and Workload

This module involves a total of 36 hours of face to face delivery of self directed study including educator contact in flexible delivery modes, generating a further 54 hours of self-study per module including research and related study activities, including assessment. This translates to 7.5 hours per week for the module.

 

Study method

On Campus, Distance Education and Online Education