Managing in Ambiguity and Change

This module provides students with an understanding of the nature and complexity of organisational systems and environments and how to manage change and ambiguity. Students experience the impact of change and the resultant ambiguities that accompany such change - be they at the intrapersonal, interpersonal or inter-organisational level. The acquisition of skills to effectively manage change and ambiguity is a key feature of this module.

• BSBFLM510B Facilitate and capitalise on change and innovation

• Understand and describe a theory and model of organisations and environments grounded in complexity, uncertainty, ambiguity and change.
• Apply systems thinking in organisations to better understand and manage in environments of ambiguity, change and uncertainty.
• Apply systems thinking to clarify one's own role, decisions and behaviours, and to develop strategies to manage environments of ambiguity, change and uncertainty.

• Global change and organisational culture
• Management theories revisited
• Analysing patterns of management
• Proactive management; an integrative approach
• Leadership and action
• Change and conflict
• Managing human relationships
• Promoting workplace learning and creativity using information technology sensibly
• Managing complexity, ambiguity and change
• Ethics and case studies