COUN1031 Conflict Management

Bachelor Course Unit

COUN1031 Conflict Management

Level: 1st year

Credit points: 3

Prerequisites: none


Unit description

This unit provides the knowledge and skills for managing conflict. By completing this unit, students will gain knowledge of the concepts and techniques used to manage and resolve conflict and they will have a framework for putting this knowledge into effective action. The emphasis in the unit is for students to acquire and apply skills and strategies for managing conflict in a range of situations, with particular relevance to the workplace and interpersonal relationships.

Learning outcomes

On completion of this unit students should be able to:

  • use the terminology and concepts for managing and resolving conflict
  • identify the interpersonal signs, stages and causes of conflict
  • identify, within your own workplace context, the opportunities for using conflict management skills
  • identify strategies for managing and resolving conflict
  • negotiate to achieve an agreed outcome
  • demonstrate conflict management skills

Unit content

  • Understanding Conflict
  • Conflicting Behaviours
  • Exercising Empathy
  • Managing Emotions
  • Appropriate Assertiveness
  • Exploring Inner Conflict
  • Cooperative Power
  • Forgiveness
  • Mapping Conflict and Designing Options
  • Negotiating
  • Mediating
  • Broadening Perspectives

Unit workload

The workload for this unit is 9.75 hours per week.

Assignment summary

Regular Term

Type

Weighting

Word count

Week

Reflective Essay

50%

2000

7

Practice Session

Reflective Essay

25%

25%

  N/A

2000

11

11

Summer School (2014)

Type

Weighting

Word count

Week

Reflective Journal and Integrative Statement

40%

Reflective Journal (800); Integrative Statement (300)

On campus: End of on campus week.

Flexible Delivery: 3

Practice Session

Reflective Essay

30%

30%

  N/A

  2000

 

On campus: 10 days after assignment 1

Flexible Delivery: 5

Graduate attributes

The following graduate attributes will be developed in this unit:

  • Knowledge of the framework of counselling theory, and a foundational understanding of the major theories of counselling
  • Understanding of and the appropriate application of counselling skills in a range of contexts and circumstances
  • Understanding what constitutes ethical practice in counselling interactions
  • The ability to effectively and appropriately apply the micro and macro skills of counselling
  • The ability to recognise major transition points in human development and major forms of mental illness and know when and how to appropriately refer clients

Recommended text

Eunson, B. (2007). Conflict management. Brisbane, Australia: John Wiley and Sons.

Relevant journals

Basic and Applied Social Psychology
European Journal of Work and Organizational Psychology
Group Organizational Studies
Harvard Business Review
International Journal of Conflict Management
Journal of Conflict Resolution
Journal of Management
Journal of Management Psychology
Journal of Organizational Behavior
Journal of Personality
Journal of Psychology
Journal of Social Psychology

Academic misconduct

Ethical conduct and academic integrity and honesty are fundamental to the mission of ACAP. Academic misconduct will not be tolerated by the college. Please refer tohttp://currentstudents.acap.edu.au/assets/Managing-My-Course/A-Z-Policies/Academic-Misconduct-Policy.pdf for full details of the Academic Misconduct Policy.

Disclaimer

This unit outline may be updated and amended from time to time. To ensure you have the correct outline please check it again at the beginning of the semester.