Case Management Practice 1

VET Diploma Level Module

This subject is designed to give students an understanding of case management processes and grounding in the skills needed to facilitate all aspects of case planning, ranging from the initial client assessment through to case closure protocols. It is also designed to equip case managers with the skills needed for leadership in casework practice.

This subject also describes the skills and knowledge required to assess the diverse and multi-faceted needs of people, in particular those with a disability, CALD (Culturally and Linguistically Diverse), ATSI (Aboriginal and Torres Strait Islander) and LGBTQI (Lesbian, Gay, Bisexual, Transgender, Queer, Intersex) clients and determine both internal and external services required to meet those needs.

Case management provides workers with the opportunity to be part of a client's progress from the beginning of the case management process to its end, allowing workers to facilitate and witness the positive changes that can occur. Case management requires that a worker be diligent, patient, methodical and supportive. It requires that workers develop skills in facilitating discussions, coordinating different services, and implementing and monitoring an overall case plan. Case management also requires that workers understand notions of empowerment and client self-determination, and that they instigate strategies that will facilitate the development of these capabilities.

Learning Elements

The unit of competency CHCCSM005 ‘Develop, facilitate and review all aspects of case management’ contains four elements or learning outcomes. You will learn to:

  • Determine appropriate response to case management in accordance with organisation and legislative requirements
  • Conduct case management meetings
  • Develop an appropriate case management plan
  • Monitor and review case work activities and processes

The unit of competency CHCCCS004 ‘Assess co-existing needs’ contains five elements or learning outcomes. You will learn to:

  • Prepare for assessment
  • Analyse the person’s needs using a collaborative approach
  • Determine appropriate services
  • Complete reporting
  • Evaluate assessment and referral processes

Content Areas

  • Understanding the history and special needs of diverse client populations
  • An introduction to case management in welfare services
  • Conduct initial intake and assessment with clients
  • Conduct regular case management meetings with clients
  • Risks and responsibilities relating to duty of care
  • Developing case management plans
  • Allocating resources and services and assessment of.  Maslow theory
  • Monitoring & evaluation of a case plan
  • Referrals within the welfare sector and interagency support
  • Case Coordination and working with groups
  • Case Closure process
  • Summary of lifelong learning and self-care

Subject Duration and Workload

This subject involves a total of 120 hours per term of study including course work component, teacher contact, research and related study activities, translating to approximately 10 hours of study per week. Students will need to allocate additional time for the completion of assessment activities related to the subject.