Case Management Practice 2

VET Diploma Level Module

This subject describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework. It also looks at in detail how the application of this knowledge can assist the worker to better understand their client group and the issues that impact on their lives.

This subject examines complex case management including:  the different approaches and models of case management;  issues faced by clients, their family and carers; formal meeting processes including case conferences; an overview of organisation and regulatory standards, policy, procedures, legislation and statutory mandates; risks and responsibilities relating to duty of care for children and young people; family structure dynamics and the importance of communication with children, families and carers;  and case planning and case closure.

The subject also looks at child protection policy and procedures, risk assessment, indicators of harm, the vulnerability of children, advocacy on behalf of children, stages of child development, child-centred practices and cultural considerations.

Child protection is a constantly controversial issue, which impacts the children, the parents, carers, and the community. The management of at-risk or abused children requires a solid grasp of the issues including an understanding of childhood development, abuse and the legal and management frameworks designed to protect the child and their rights, along with the ability to communicate and work with a number of parties in often highly emotionally charged situations.

Learning Elements

The unit of competency CHCCSM004 ‘Coordinate complex case requirements’ contains three elements or learning outcomes. You will learn to:

  • Establish coordination function
  • Support the client to access multiple services
  • Monitor client progress

The unit of competency CHCCSM007 ‘Undertake case management in a child protection framework’ contains seven elements or learning outcomes. You will learn to:

  • Establish client need and/or risk
  • Develop a case management plan
  • Implement case plan
  • Establish review and evaluation systems
  • Plan and participate in case conferences or protection meetings
  • Work with agencies to meet the client’s needs
  • Undertake case closure

Content Areas

  • Introduction: Case management in child protection
  • Prevention & early intervention - the child and child abuse
  • Cause and effect of child abuse and steps in child protection practice
  • Engagement of child/young person as an active participant throughout the case management process
  • Towards effective case management practice
  • The components of assessment & case planning
  • Case work integration:  case conference & protection meetings
  • Practical assessment
  • The role of advocacy and support for children and young people
  • Evaluating the change process: safeguarding children and promoting their welfare
  • Case closure: before and after child protection interventions
  • Review & summary

Subject Duration and Workload

This subject involves a total of 132 hours per term of study including course work component, teacher contact, research and related study activities, translating to approximately 11 hours of study per week. Students will need to allocate additional time for the completion of assessment activities related to the subject.