Communication with Clients

VET Diploma Level Module

This subject describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

As we work through the following weeks you will be given a more thorough explanation of how and why communication can be more effective when working as a case manager. Throughout the twelve weeks you will also learn how to communicate effectively in writing and verbally with colleagues, clients, managers and others in the service industry. You will learn important skills that will further enhance your ability to communicate. Some of these will include: verbal/non-verbal communication; listening techniques; appropriate industry terminology; and possible barriers to clear communication.

This subject applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

Learning Elements

The unit of competency CHCCOM005 ‘Communicate and work in health or community services’ contains six elements or learning outcomes. You will learn to:

  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement

Content Areas

  • Communicate effectively with people
  • The benefits of effective listening
  • Conflict resolution skills
  • Identifying specific communication needs
  • Overcoming barriers to effective communication
  • Asking for training and giving feedback
  • Skills to build trust with clients and co-workers
  • Communicating with colleagues
  • Contributing to improvements in working practices
  • Legal and ethical responsibilities
  • Organisations, clients and ethical responsibilities
  • Consolidating communication skills

Subject Duration and Workload

This subject involves a total of 96 hours per term of study including course work component, teacher contact, research and related study activities, translating to approximately 8 hours of study per week. Students will need to allocate additional time for the completion of assessment activities related to the subject.