Facilitating Case Management

VET Diploma Level Module

The Facilitating Case Management module comprises two units of competency. These are CHCCM503C Develop, facilitate and monitor all aspects of case management and CHCCM504D Promote high quality case management.
This module is designed to give students an understanding of case management processes and grounding in the skills needed to facilitate all aspects of case planning, ranging from the initial client assessment through to case closure protocols. It is also designed to equip case managers with the skills needed for leadership in casework practice.

Case management provides workers with the opportunity to be part of a client's progress from the beginning of the case management process to its end, allowing workers to facilitate and witness the positive changes that can occur. Case management requires that a worker be diligent, patient, methodical and supportive. It requires that workers develop skills in facilitating discussions, coordinating different services, and implementing and monitoring an overall case plan. Case management also requires that workers understand notions of empowerment and client self-determination, and that they instigate strategies that will facilitate the development of these capabilities.

Learning Outcomes

  • Conduct case management meetings
  • Develop an appropriate approach to case management
  • Develop an appropriate case management plan
  • Manage casework activities and processes
  • Provide a lead in case management practice
  • Provide practice advice on complex cases

Content Areas

  • An Introduction to Case Management
  • The Role of Objectives and Agendas
  • Organisational Responsibilities
  • Approaches to Case Management
  • Initial Assessment Processes
  • Ensuring Approximate Allocation of Resources
  • Complex and High-Risk Cases and their Management
  • Casework Processes
  • Case Closure Protocols
  • What is Best Practice Case Management
  • Providing Advice and Direction to Case Workers
  • Training and Mentoring

Module Duration and Workload

This module involves a total of 96 hours per term of study including a course work component, teacher contact, research, related study activities, and completion of assessment tasks. This translates as 8 hours per week for the module.