Working in Industry 2


VET Diploma Level Subject

In this subject students learn about communication methods and processes in the youth sector and how to develop communication management plans for their workplace. Key skills include understanding verbal and non-verbal communication, interview skills, managing difficult behaviour, forms of written communication in the workplace, liaising with stakeholders and developing partnerships, presentation skills for external forums, effective report writing, communicating on social media and working with young people to develop their communication skills.

Learning Elements

Subjects are composed of Units of Competency from the government endorsed Diploma of Youth Work Training Package. This subject has two units of competency CHCCOM003 Develop workplace communication strategies and CHCPRP001 Develop and maintain networks and collaborative partnerships.

The unit of competency CHCCOM003 Develop workplace communication strategies contains four elements or learning outcomes. You will learn to:

  • Develop communication strategies
  • Establish communication protocols
  • Promote the use of communication strategies
  • Review communication practices

The unit of competency CHCPRP001 Develop and maintain networks and collaborative partnerships contains five elements or learning outcomes. You will learn to:

  • Identify networking and collaboration needs and opportunities
  • Develop collaboration strategies
  • Work collaboratively
  • Represent the organization
  • Maintain and enhance networks and collaborative partnerships

Content Areas

  • Communicating emotions
  • Communications in Youth Work
  • Effective Communication with Young People (informal)
  • Effective Communication with Young People: interviewing skills
  • Conveying Need (Research Skills with Young People)
  • Effective Communication with Colleagues (Presentation skills)
  • Effective Communication with Colleagues  (Written Communication)
  • Maintaining Relationships and Mentoring People
  • Building Relationships: Developing Networks to Address Issues
  • Interagency Meeting & Handling Conflict
  • Consolidating Communications Management

Subject Duration and Workload

This subject involves a total of 144 hours per term of study including course work, teacher contact, preparation for placement and research and related study activities.

This subject is undertaken over a 12-week term. In addition to the 4 hours of teacher-led class time each week, students are expected to spend an average of 6 hours of study per week on this subject over the course of the term. In addition students will need to allocate additional time for the completion of assessment activities and in preparation for placement.