For Staff

Contact the IT Service Desk at ServiceDesk@navitas.com or (02)9964 6322.

On this page:


Getting Started

When you begin your work with Navitas, your Line Manager will provide an induction into your college or business unit and specific processes and systems you will be required to use. You will also receive information from the IT team about how to log in to your new Navitas account.

All staff receive a login called a Universal Principal Name (UPN) which is used (almost) universally for all systems. Your UPN username will be in the format FirstName.LastName@navitas.com and you can use this UPN to log in to office computers, Navitas email and most other Navitas services.

If you are a teaching staff member who does not have a Firstname.Lastname@navitas.com username and instead you use an Educator ID number, please see the “For Teachers” section.

 


Guides and IT Support

IT SERVICE DESK

An IT support service for staff for all queries relating to Navitas hardware, systems & applications.  

Phone: (02) 9964 6322
Email: ServiceDesk@navitas.com
Hours of Operation: 8am-5pm, Monday-Friday
Website: https://servicedesk.navitas.com/

 

IT HOW-TO GUIDES

 

 


Workstation & Office Equipment and Facilities

ORDER A DESKTOP TELEPHONE

Line Managers can request a new or replacement desktop phone for any of their staff members by emailing the IT Service Desk. They must specify any features that will be required, such as: speaker phone, hunt group, Cisco Agent, Call Manager, etc.
Email: ServiceDesk@navitas.com 

ORDER A MOBILE PHONE

Staff may complete a request form and email it to phones@navitas.com. Mobile phone services are managed by a specialised IT team called Global Communications. The Global Communications IT team will ship the new phone to the local IT team approximately 3 weeks from the time of approval. The local IT team provide support in setting up and delivering the phone for the user.

Mobile Phone Request Form
Email to: phones@navitas.com

Guide: how to set up your email and email signature on a mobile phone

ORDER NEW HARDWARE (COMPUTER, LAPTOP, MONITOR, DOCKING STATION)

Line Managers can email the IT Service Desk to request new hardware, specifying whether they require an All-In-One PC, Desktop Computer, Laptop or a Hardware Upgrade. An IT technician will confirm the requirements needed and provide a financial quote. Once approval is obtained from the Line Manager, the IT technician will raise a Purchase Order (PO) with the supplier, and deploy the hardware to the end-user when it is ready.

Email: ServiceDesk@navitas.com 

ORDER SMALL ITEMS LIKE MICE, KEYBOARDS, HEADSETS

Any small items, such as a computer mouse, keyboard, headset or speakers, can be ordered directly by a staff member, by raising a Purchase Order (PO) in iProcurement.
(The IT Department is not involved in purchasing or deploying small items.)

ORDER SOFTWARE

Staff may request software by contacting the IT Service Desk. The IT technician will provide a quote and await approval from the user’s Line Manager. The IT technician will lodge a Purchase Order (PO) and install the software on the user’s computer.

Email: ServiceDesk@navitas.com 

WORKSTATION PHONE GUIDES & SUPPORT

The IT Service Desk manages only the provisioning and troubleshooting of telephones, call centres and other telephony features to our Colleges and business units.
Any “how-to” or functional questions are best answered by referring to Cisco’s guides or asking frequent users within your business unit.

Guide: Overview of your Cisco workstation phone

To reset your Voicemail PIN, email ServiceDesk@navitas.com or call (02) 9964 6322

DESKTOP REFRESH LEASING PROGRAM

All Navitas computers, including shared computers in classrooms and lecture rooms, laptops and staff computers, are purchased under three-year leases. Every three years, all devices are returned and replaced by a similar, new device. This lease cycle ensures that Navitas computers are under warranty for any service issues that arise and are always high performance, up-to-date computers.
When your computer or computers in your staffroom are due to be replaced, the IT Service Desk team will communicate well in advance and negotiate a suitable time for you and your team to swap out your old computer.

Email: ServiceDesk@navitas.com 

BOOK A LAPTOP (SYDNEY)

For Sydney staff, laptops are available for meetings or short business trips. Staff can log in to a secure, online site to book.

Guide: booking a laptop (includes link to booking site)

FACILITIES IN MEETING ROOMS (SYDNEY)

The facilities available in staff meeting rooms vary and it is worth familiarising yourself with a room before any significant meeting which relies upon technologies. An IT technician can happily accompany you if you would like to do this.

Meeting rooms will have a built-in phone. These phones are connected by Global Communications IT team, however functional or “how-to-use” support is not provided by IT.

Meeting rooms may have a built-in computer which may be in a cupboard and may need to be turned on. In this case, there will be a projector too, and a wireless mouse and keyboard. These computers may automatically log in, or you can log in with your UPN username in the format FirstName.LastName@navitas.com. Computers will have a Windows operating system, with a web browser and Microsoft Office programs installed at a minimum. If you require any additional applications, such as Skype, a particular web browser, or any other application, make sure to contact the IT Service Desk well in advance of your meeting, to allow time for consideration of your request.

Guide: how to book a meeting room via Outlook

INSTALL HARDWARE OR SOFTWARE

Staff access a Standard Operating Environment in Navitas computers, including automated software deployment facilities and detection and remediation of security threats.

To request additional software be installed on your computer, please provide details in an email to the IT Service Desk
Email: ServiceDesk@navitas.com

TROUBLESHOOTING HARDWARE & SOFTWARE FAULTS

The IT Service Desk is available to assist with any errors or faults that may arise on your Navitas computer or device.
Email: ServiceDesk@navitas.com  
Phone: (02) 9964 6322
Hours of operation: 8am-7pm (AEST), Monday-Friday

WIRELESS INTERNET ACCESS

A fast, secure, wireless internet and network connection “Navitas Corporate” accessible from any Navitas college or business unit across Australia via WiFi-enabled laptop or mobile devices.

Guide: connect to Wireless Internet on campus or in your office

For assistance, contact the IT Service Desk.
Email: ServiceDesk@navitas.com  
Phone: (02) 9964 6322
Hours of operation: 8am-5pm (AEST), Monday-Friday

PRINTING & PHOTOCOPYING

All Navitas networked computer are automatically “mapped” (connected to) appropriate nearby printers, and supported by the IT Service Desk team.
Most printers will have posters on the adjacent walls displaying tips and steps to do basic printing, scanning, faxing and photocopying functions.

Contact IT Service Desk: Trouble connecting to a printer? Out of toner? Printer error?
Email: ServiceDesk@navitas.com 
Phone: (02) 9964 6322
Hours of operation: 8am-5pm, Monday-Friday

 


 

Working away from the office

REMOTE CONNECTION (VPN)

If you are working from home, visiting another campus or away from the office, you will not be able to access certain Navitas networked resources such as your business unit’s networked folders and files, or secured web sites that are only accessible from a Navitas networked computer.
The Remote Access VPN service allows you to establish a secure network connection between your off-campus computer and your college or business unit’s networked file servers, using a program called Cisco AnyConnect VPN and the Internet.

The VPN service is available to any staff member upon approval from the head of their business unit. If you would like to request access, please request VPN access from your business unit head, and then email the IT Service Desk with proof of their approval.

Request VPN access, after gaining approval from your Business Unit Head
Email: ServiceDesk@navitas.com 

Guides:

 

MOBILE PHONES

Mobile phone services are managed by a specialised IT team called Global Communications. The Global Communications IT team will ship the new phone to the local IT team approximately 3 weeks from the time of approval. The local IT team provide support in setting up and delivering the phone for the user. Any further hardware problems with the phone will require the user to take the phone to the provider directly, e.g. drop in to the local Apple Store with the device.

Mobile Phone Request Form
Email to: phones@navitas.com

Guides:

 

MICROSOFT OFFICE SOFTWARE

As a member of the staff or academic faculty with Navitas, you can install Microsoft Word, Excel, PowerPoint, OneNote, and Outlook on up to 5 PCs and Macs and get Office apps for your mobile devices for free. This may be particularly useful if you ever work from a home computer or personal device.
To get Microsoft Office software, using the device on which you would like to install it, go to Outlook Online at http://outlook.navitas.com and log in with your Universal Principal Name (UPN).
Then, click on the text “Office 365” in the top left corner.
You will need to read the options and click on the links to get Office 365 apps (if you are on a mobile or tablet device) or to Install Office programs if you are on a PC (but make sure to untick the additional options to “Make Bing your search engine” and “Make MSN your browser homepage”).

Outlook Online: outlook.navitas.com

BOOK A LAPTOP

For Sydney staff, laptops are available for meetings or short business trips. Staff can log in to a secure, online site to book.

Guide: booking a laptop (includes link to booking site)


Application Access & Support

LEARNING MANAGEMENT SYSTEMS

The online student portal for three colleges – the Australian College of Applied Psychology, Navitas Health Skills Australia and the Navitas College of Public Safety – can be accessed using your staff UPN login. If you require access to particular areas in Moodle for yourself or another staff member, please obtain Head of School approval and email the IT Service Desk specifying the level of access required.

Student Portal: my.navitas-professional.edu.au/

Request Moodle Access from the PEP LTECH team
Email: ServiceDesk@navitas.com 

STUDENT MANAGEMENT SYSTEMS

The student management system for three colleges – the Australian College of Applied Psychology, Navitas Health Skills Australia and the Navitas College of Public Safety – can be accessed through the EduPoint link below, using a special login. Most users will log in with Firstname.Lastname and a special password used for EduPoint only. To request access to EduPoint for yourself or another member of staff, please complete the EduPoint Access Request form and attach it to an email to the IT Service Desk.

EduPoint Access Request Form
Email completed form to NPI SMS team through the IT Service Desk: ServiceDesk@navitas.com 

NAVITAS GROUP SYSTEMS

Unlike services exclusive to business units within Navitas Professional and English Programs, systems that serve the larger Navitas group have different support channels. For information about Finance and HR systems, including how to access them and who to contact for help, please access the guide.

Guide: Navitas Group Systems and support processes

 


Staff login accounts

All staff receive a login called a Universal Principal Name (UPN) which is used (almost) universally for all systems. Your UPN username will be in the format FirstName.LastName@navitas.com and you can use this UPN to log in to office computers, Navitas email and most other Navitas services. There are some applications that will use just FirstName.LastName as the username and your usual password, such as the Sydney Laptop, Training and Counselling Room Booking system.

Applications that are not managed by the PEP IT team will use different login details and will be supported by other IT groups. Some examples of applications whose logins and support is managed outside the PEP IT Service Desk team:

  • Finance systems & login accounts to them, such as iProc, are managed by the Group IT team.
  • HR systems & logins to them, such as Payroll and SuccessFactors, are managed by the HR department directly.
  • Some student-facing services, such as the SONIA Placement Management System, have their own special support processes, which usually utilise staff within that field, such as the Placement Teams.
  • Some Student Management Systems, such as EduPoint, which is managed by the NPI Student Management Systems team through ServiceDesk@navitas.com
  • Special telephony systems, such as Cisco Call Centres, managed by Global Communications IT through ServiceDesk@navitas.com

 

NEW EMPLOYEE SETUP

Before an employee commences with Navitas, in addition to HR processes, the employee’s Line Manager must submit a New User Request form to the IT Service Desk. The IT Service Desk team will set up a Navitas login account and access to other systems, such as email, folders, and web sites, as requested. Please allow a minimum of 2 business days prior to the employee’s commencement date for a login and email to be created. Further time may be required to gain approval and set up access to additional systems or special hardware and software requirements.

New User Request Form, to be completed by Line Manager

Email the completed New User Request Form to the IT Service Desk: ServiceDesk@navitas.com  

EXITING EMPLOYEE

The Line Manager of an exiting employee must, in addition to HR processes, contact the IT Service Desk and complete a Remove User Request form. This process is essential to ensure that the exiting employee does not continue to have access to secure, confidential Navitas systems.

Remove User Request Form

Email the completed Remove User Request Form to the IT Service Desk: ServiceDesk@navitas.com  

PASSWORD EXPIRATION

All staff receive a login called a Universal Principal Name (UPN) which is used (almost) universally for all systems. Your UPN username will be in the format FirstName.LastName@navitas.com and you can use this UPN to log in to office computers, email and most other Navitas services.

Never share your password with anyone, including colleagues, temp staff and IT technicians. If you require a colleague to have access to your data (such as files or email), contact the IT Service Desk to set up an appropriate solution.

Your password will expire every 30 days. You can change your password from an office computer by holding down Ctrl Alt Delete keys on your keyboard and selecting “Change Password”.

RESET YOUR PASSWORD

If you are away from the office and unable to change it, or if you need to reset your password for any reason, you can contact the IT Service Desk or reset it yourself online. We strongly recommend enrolling to use the automatic self-service password reset tool. The password reset tool requires you to “enrol” once, then allows you to reset your password online, instantly, from any location.

Guide: how to use the Self-Service Password Reset Tool

 

 


File storage and sharing

SHARED NETWORK FOLDERS

Secure, internal shared network drives for staff provide the ability to create new shared folders and files, with the ability to self-restore files and control access permissions. These folders are backed up regularly to allow important data to be recovered quickly. To access Navitas networked folders, open Windows Explorer and you should be able to see links in the Navigation panel on the left, under “Computer” to your networked folders.

For info or queries about shared network folders:
Email: ServiceDesk@navitas.com 
Phone: (02) 9964 6322

PERSONAL NETWORK FOLDER

All staff are allocated a personal networked folder – which is sometimes referred to as your personal (H:) drive -accessible only to that staff member (and any IT or Executives with universal folder access for support and oversight reasons). It is strongly recommended that you save all your data to your personal network folder, because this data is regularly backed up, easily recoverable, and can be accessed on any Navitas networked computer through your Navitas account login. To access your personal network folder, simply open Windows Explorer and click on the folder in the left-hand navigation panel, which will usually be named in the format “FirstName.LastName (H:)”

For info or queries about personal network folders:
Email: ServiceDesk@navitas.com 
Phone: (02) 9964 6322

 


Email

OUTLOOK ON YOUR COMPUTER

Navitas provides an email service for staff with full mail client functions, including calendar services, mailbox sharing between team members and interfaces through a desktop application, web browser, and phone and tablet apps. To ensure professional and consistent branding, the IT team also automates email signatures. IT can assist with queries relating to email signatures, additional mailbox setup and access, calendar permissions, setting up and adding/removing staff from distribution/mailing lists, and any other mailbox queries.
To access email on a Navitas computer, open the Office program called “Outlook”. If you are prompted to log in to Outlook, make sure that you use your Navitas UPN username, which is usually in the format FirstName.LastName@navitas.com

For info or questions about Outlook on your computer:
Email: ServiceDesk@navitas.com 
Phone: (02) 9964 6322

OUTLOOK ONLINE (WEBMAIL)

Navitas email mailboxes and free Office365 programs can be accessed online through a web browser from home or work computers. You will need to log in with your Navitas UPN here too, in the format FirstName.LastName@navitas.com.

Outlook Online website: outlook.navitas.com

Guides:

 

ADDITIONAL MAILBOXES

Staff may request access to read or read & write from another mailbox. Staff can choose to have the additional mailbox “auto-mapped” which means it will appear in Outlook on their computer; or, they can choose to have access, so they can log into the additional mailbox when they need to through the Outlook Online Webmail.
 These mailboxes and permissions to access them are managed by the IT Service Desk.

Contact the IT Service Desk
Email: ServiceDesk@navitas.com 
Phone: (02) 9964 6322

SHARED MAILBOXES

Teams that share common functions may wish to have a shared mailbox created with a team email address, such as NavitasITteam@navitas.com. These mailboxes and permissions to access them are managed by the IT Service Desk.

Contact the IT Service Desk
Email: ServiceDesk@navitas.com 
Phone: (02) 9964 6322

MAILING/ DISTRIBUTION LISTS

For the purpose of efficacious communication with large groups of staff mailing lists are created and maintained by the IT Service Desk. Most mailing lists group together staff who share membership in a particular business unit or campus location.

Contact the IT Service Desk
Email: ServiceDesk@navitas.com 
Phone: (02) 9964 6322

MEETING ROOM SYSTEM (SYDNEY)

Using the “Calendar” functionalities in Outlook, in addition to scheduling meetings with colleagues, you are able to see the availabilities of and book Sydney meeting rooms.

Guide: how to book a meeting room via Outlook

EMAIL SIGNATURE

To ensure professional and consistent branding, the IT Service Desk automates email signatures for staff accessing email from a Navitas networked computer. However, for Outlook Online and emails on a mobile phone, you will need to manually set up an email signature.

Guides:

Contact the IT Service Desk
Email: ServiceDesk@navitas.com 
Phone: (02) 9964 6322

 


Policies & Guidelines

All IT Policies are available online in the PEP Policy Repository: https://policy.pep.navitas.com/