For Students

› Contact the IT Help Desk or Student Administration

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Getting started

When you commence your studies, you will receive a Student ID number consisting of six digits which you can use to log in to the online student portal and your College email. If you have any trouble logging in, please get in touch with your friendly IT Help Desk team.

If you require any assistance with your official enrolment record, understanding where to start or induction processes, please contact your Student Administration team or faculty staff.

> Contact the IT Help Desk or Student Administration

 


Guides and Support

IT HOW-TO GUIDES

Access a wide range of information and guides to support online learning and teaching processes, such as how to submit assessments, use new technologies like Blackboard Collaborate & Turnitin, and edit your profile in the student portal.

> howto.navitas-professional.edu.au/

 

IT HELP DESK

An IT support service for students with technical problems or any queries regarding our online services, such as online lectures, tutorials, and submitting assignments. We are happy to help with any enquiries you may have and we will always provide a prompt response and try to help you directly or connect you with other assistance or information providers.


Phone: (02) 9964 6322
Email: helpdesk@my.npi.edu.au
Hours of Operation: 8am-7pm (AEST), Monday-Friday

 


On-Campus

PRINTING

Student printing facilities are available in Navitas libraries, using a pay-per-use printing system supported by the Library staff.

COMPUTERS

Student computers are available in Navitas libraries and additional locations depending on the campus’ local facilities. All computers are connected to the internet, with Microsoft Office and any additional software that has been requested to be installed by the College.
LOGIN INFO
Username format: students\<your Student ID number>
Example: students\123456
Please note that the login username uses the backslash (\) after the word “students”.

WIRELESS INTERNET

Fast, secure, wireless internet is available across Navitas Professional Institute campuses for Wi-Fi-enabled laptop or mobile devices, with support from the IT Help Desk.

LOGIN INFO

  1. Select the Navitas Wireless network for your location, e.g. Navitas Sydney. You will be taken to a green, Navitas page in your web browser to log in using your username and usual password.
  2. Enter your username and password.
    Username format: students\<your Student ID number>
    Example: students\123456

IT SUPPORT

Drop-in IT support is available in Melbourne, Sydney and Brisbane campuses for students and teachers with any College-related queries. Please visit reception and ask for IT assistance. 

 


College Email

Electronic mailboxes are provided to all students prior to the commencement of your studies with the College. Your College mailbox name will use your Student ID number in the format 123456@my.<College>.edu.au and each mailbox will also be able to receive email sent to your FirstName.LastName@my.<college>.edu.au (except where the same name is already in use, in which case a digit will be added after your last name in the email address).

College email: webmail.navitas-professional.edu.au/

You may opt to use your personal mailbox and have all College emails forwarded immediately to your personal mailbox. For more information on email forwarding, see: howto.navitas-professional.edu.au/


Online Student Portal

All students are provided with access to the online student portal and areas relevant to their studies within the portal. The online student portal houses a suite of learning technologies and applications, including Moodle, Blackboard Collaborate, My Financial Statements, My Academic Results, My Enrolment and more.

Log in to the student portal using your Student ID number and password, via: my.navitas-professional.edu.au

For information & support with the online student portal, see the IT How-To guides: howto.navitas-professional.edu.au/

 


Software Downloads

The following software programs are all free to download HERE for our students and are recommended to assist with studies: web browser (Google Chrome or Mozilla Firefox), Adobe Flash Player, Java, Adobe PDF Reader, VLC Media Player, Handbrake, and EndNote Referencing Software.

 


Support for how to use software and technologies

Help is available in many places for our students.

For all Colleges, Learning Support teams are available to assist with all aspects of your learning with your College, including academic assistance and orientation for new technologies.

The IT How-To Guides also cover activities and technologies you will use in your studies. 

 

IT HELP DESK
An IT support service for students with technical problems or any queries, however we are happy to help with any enquiries you may have. We will always provide a prompt response, and if we cannot help you directly, we will try to connect you with other assistance or information providers.

Phone: (02) 9964 6322
Email: helpdesk@my.npi.edu.au
Hours of Operation: 8am-7pm (AEST), Monday-Friday

 


Password Management

When you commence your studies, you will receive an email containing your new login details. We strongly recommend you change your password immediately to a stronger password. Strong passwords don’t use word of number patters (e.g. abcd, 1234), don’t use easily obtained information (e.g. your name, birth date, initials) and include at least 8 characters (including one number, an uppercase and lowercase letter).

Never share your password. We will never contact you by phone or email and request your password. Do not give your password to anyone claiming to be a Navitas or College staff member. This includes email messages that ask you to click on a link to log into your account.

If you forget your password or need it reset, there is an online password reset tool available and the IT Help Desk is here to help during business hours.

> Password Reset page

 


Policies & Guidelines

Navitas Professional and its Colleges take the security of data, IT facilities and infrastructure very seriously. In addition to College policies and guidelines, all students are required to adhere to the following IT Policies & Guidelines.