In response to COVID-19, the ACAP team has been working tirelessly to respond to the latest government directives and health advice while ensuring we continue to deliver quality learning and teaching outcomes in these challenging times.
To give our students and staff more time to adjust to unforeseen personal circumstances arising from this health crisis we have made the decision to adjust the 2020 Academic Calendar. The commencement date for Trimester 2 has been pushed back three weeks to Monday 15 June 2020.
Things you should know
- ACAP is monitoring coronavirus (COVID-19) developments and keeping up to date with the Australian medical authorities for the latest health advice.
- We’re fortunate that there are still no confirmed or suspected coronavirus (COVID-19) cases among ACAP staff or students. [Updated: 24th April 2020]
- We have a team of senior leaders who are meeting daily to monitor the situation and ensure we have plans ready to respond to different scenarios.
- Our focus is very much on preventing the spread of the virus, supporting the health and wellbeing of our learning and teaching community and minimising any future disruptions to study.
- Click here to view a video update regarding ACAP's response to COVID-19.
ACAP has moved all students to an online study model. To keep up to date with information and tools to study online, please see our dedicated ACAP Online Campus web page by clicking here.
Update May 20th 2020
The Queensland Government announced a $10m fund for international students experiencing severe financial hardship, increasing the state’s assistance and recovery package to $15 million. For information on this announcement please visit Study Queensland's website here.
- Importantly, If you feel unwell and think you may have symptoms of Coronavirus, please stay home and seek appropriate medical attention following the guidelines from the Australian medical authorities.
- We understand that missing class may create anxiety for students undertaking compulsory classes. Your health is our first priority. If you are not feeling well, please do not attend campus and let your teacher know if you are going to miss any classes so that we can support your continued learning.
- We will support any student who is unwell or are self-isolating (i.e. students have been exposed to COVID-19 or recently returned from a high risk area).
- If you meet any of these criteria, please complete the Application for Special Consideration in Assessment Form and submit to firstname.lastname@example.org with any supporting evidence, such as a letter from your doctor. We will respond to all requests as quickly as possible and contact you by email with an outcome.
Returning to campus
- If you have been required to self-isolate and/or have been tested for COVID-19, you will need a clearance certificate from your doctor before returning to class. This is a requirement for us to protect the wider ACAP community.
- Importantly, if you become unwell and think you may have symptoms of coronavirus or have recently returned from a high risk area, please do not attend campus to teach face-to-face classes or workshops and seek appropriate medical attention following the guidelines from the Australian medical authorities, link here.
- If you are in this situation, please contact the Campus Academic Manager on your relevant campus to discuss available leave:
Sydney: Dr Sue Westraad
Melbourne: Dr Louise Roufeil
Brisbane: Dr Eric Brymer
Adelaide: Assoc Prof Peter Boman
Perth: Dr Shirley Bode
- We will then assist you with making alternative arrangements for your teaching and advise how to obtain clearance to return to campus.
Returning to campus
If you have been required to self-isolate and/or have been tested for COVID-19, you will need a clearance certificate from your doctor before returning to work. This is a requirement for us to protect the wider ACAP community.
Please see this guideline for the most up to date information in regards to student placements. Please make sure all your hours this trimester are entered into Sonia and signed off by your superviser so that records are up to date. We will keep you updated if any changes come through.
Q: What safety precautions have been taken on each campus to ensure the health and safety of students?
ACAP will facilitate regular classes through online means to aid in social distancing efforts and to accommodate for the vulnerable. ACAP has also engaged professional cleaning services to routinely deep clean each campus.
Q: Will I be notified if there is a confirmed case of coronavirus on my campus?
ACAP is closely monitoring each campus and will provide a daily status update. If there is a confirmed case of a student or staff member with coronavirus, the ACAP community will be informed via multiple communications, including email and a post on this web page.
Q: What do I do if I am considered high risk or need to apply for special consideration?
ACAP understands that students could be adversely impacted, so measures have been put in place to ensure student support is paramount. If you require additional support at this time, please complete the Application For Special Consideration Form and email it to StudentCentral@acap.edu.au. If you are already registered with AccessAbility, please continue to liaise with the AccessAbility Advisor as per your usual requirements.
Q: Will assessments, examinations or my timetable change?
If additional resources are needed, we will communicate separately via your specific units. Similarly any changes to timetables will be communicated directly to students, should they occur. Where possible, all face-to-face classes will transition to an online study model, utilising the existing timetable, so you don’t have to rearrange your life.
Information on examination timetables has been issued on 31st March 2020. For further information on how exams will run please view the full message under Latest Online Communication Updates on the Online Campus page
Q: Will my graduation ceremony still take place?
Graduation Ceremonies in Melbourne, Adelaide & Brisbane have been postponed. These ceremonies will now be held in November in consideration of the health and safety of our staff, graduates, family and friends. All testamurs and statements of results will be sent by post from 30 March onwards, and all graduates will be invited to attend the ceremonies in November. The ceremony dates for November are as follows:
Sydney – Friday 6th November
Melbourne – Tuesday 10th November
Adelaide – Wednesday 11th November
Brisbane – Friday 13th November
Q: Will the accreditation of my course be affected?
No, accreditation of your course will not be affected. We have been approved by our accrediting bodies – AASW, ACA, APAC, ICF and PACFA – to deliver short-term flexible learning (including online delivery). This flexible approach has also been endorsed by the Australian tertiary education regulatory authorities, ASQA and TEQSA.
Q: Is my timetable still accurate?
Yes. We are following the same timetable to minimise the disruption to your schedule. This means that you will attend your classes online at the same time that you would usually attend your on-campus classes.
Q: Where can I go for up to date information and new developments?
Important information regarding new developments, resources and posts will be available on the ACAP website at www.acap.edu.au/coronavirus-updates. Please reference this page in the first instance.
Rest assured you will be notified via your student email should an urgent or important message need to be communicated to you. The same information will also be available on the Student Portal. Keep in mind that you can continue to use the Student Portal as per normal. This resource will not change in functionality.
Q:Who do I contact if I have a question that hasn’t been answered?
Contacting The Student Experience team via email on StudentCentral@acap.edu.au is the most efficient method. Alternatively, you can call 1800 061 199, however, please keep in mind we are likely to experience a high volume of calls which we will attend to as a matter of priority.
Q: What should I do if I need Counselling support?
ACAP is committed to supporting our students and helping reduce anxiety, now more than ever. If you would like to seek Counselling support, please visit the ACAP Counselling Support page for more information and campus specific contact details.
We are fortunate that there are still no confirmed or suspected coronavirus (COVID-19) cases among ACAP staff or students, however, to help ensure your health and wellbeing ACAP has transitioned to an online campus model.
TEQSA have been flexible with their guidelines for international students and are allowing students to study more units online. Further information from TEQSA can be found here.
While these may be challenging times, the ACAP team are working hard to ensure a seamless, positive experience for all. We hope you will continue learning with us and we have provided the following information to assist you in continuing your studies.
1. New work opportunities
Current onshore students are now allowed to work more hours to fill critical staff shortages in major supermarkets, aged care and affiliated services supporting vulnerable Australians. You would have received emails with the Acting Ministers for Immigration media release, links below:
Demand will increase in the following areas:
Aged and disability care
- Cleaning services
- Supermarkets, including warehouses, delivery
- Food and goods delivery services
- Call centres
If you have lost your job, please contact businesses in these areas as they may have vacancies to fill. Some companies that are currently recruiting are:
We invite you to join the ACAP Careers Development discussion group for graduates and current students. Register via Eventbrite here.
If you need any help or advice, please feel free to contact us on: email@example.com
2. Travel and study in your home country
Following queries from students, we can confirm the following:
TEQSA has approved that international students studying can return to their home country and study online at home for T1 and T2, 2020 as long as travel bans are in place. When the travel bans end, you may be expected to return to Australia to continue your studies. TEQSA has also advised the following information:
- If travel restrictions are removed and students on a student visa are permitted to enter Australia, TEQSA may change its view and this is subject to change.
- ACAP are permitted to offer currently deferred continuing students to study online in T2 2020, conditional on travel restrictions to Australia being in place for non-residents and non-citizens.
Note the following important items:
- Many airports are closing and travel to your home country may be blocked. Please seek advice from your home country and airline before booking any flights to make sure you do not get stuck in a transit country.
- Please check the dates of travel as Qantas is ceasing all international flights before the end of March.
- Closure of major international airports (transfer may not be possible – check with the local authorities):
- Singapore – effective 23 March 2020 23:59 Singapore time
- Dubai and Abu Dhabi – effective 24 March 2020 23:59 UAE time
- Hong Kong – effective 25 March 2020 00:01 (12:01 am) Hong Kong time
***Doha, Qatar seems to still be allowing transit passengers – please check directly with the local authority’s travel advice.
- These restrictions are in place until further notice.
3. Travel to and from Australia
- Full closure of Australia to travellers from abroad, has been in place since Friday 20 March 2020 9:00 pm, except:
- Australian citizens
- Australian, permanent residents
- NZ citizens usually residing in AU
- Immediate family members of Australian citizens and permanent residents
- If you are planning to depart Australia and come back to your country of citizenship/residency:
- Follow the official Government advice from your home country. As there are a number of variables involved, ACAP and Navitas are not in a position to advise, and you need to follow the guidelines your countries are providing.
- Check if your country will permit entry of citizens or permanent residents, as some countries have closed their borders to their own citizens (eg. Sri Lanka)
- Follow the official Government advice from your home country. As there are a number of variables involved, ACAP and Navitas are not in a position to advise, and you need to follow the guidelines your countries are providing.
Please stay healthy and safe and reach out to us via firstname.lastname@example.org if you have any queries or concerns.
International Student Experience Manager
Following recent government announcements relating to the coronavirus (COVID-19) pandemic, the team at ACAP would like to remind you to prioritise your health and wellbeing, and that of the broader community, by adhering to social-distancing restrictions.
We’re fortunate that there are still no confirmed or suspected COVID-19 cases among ACAP students or staff to date. As the impact of COVID-19 is changing daily, we will continue to monitor the situation and provide you with regular updates.
Transition to online learning
We have been working hard to ensure a smooth transition to online learning and again thank you for your patience during this time. Our IT department will continue to provide ongoing support to ensure lectures and classes are run effectively. If you are having any issues with online access, please email your local student support (details on the new webpage)
Using campus facilities
Currently, our campuses are still open – though we are following strict social distancing guidelines. If you need to come into campus, please:
- Contact your Campus Academic Manager at least 48 hours prior to your arrival.
- Advise which facilities you need to use.
- Where necessary, book a room.
We are aware that necessary changes to work placements will affect many students. Flexible guidelines for placements are under development and will be based on ACA, PACFA, APAC and AASW requirements. Further information will be communicated on this in the coming days.
To ensure our records are up-to-date, please make sure all your placement hours for this trimester have been entered into Sonia and signed off by your supervisor. We will send updates relevant to placements as necessary. In the meantime, if you have any questions, please email your ACAP Student Placement Adviser – contact details can be found on our webpage here.
We understand that COVID-19 may adversely impact a number of you. Rest assured, measures have been put in place to ensure increased student support is available at this time. If you require additional support, please complete the Application For Special Consideration Form and email it to StudentCentral@acap.edu.au. If you are already registered with AccessAbility, please continue to liaise with the AccessAbility Advisor as per usual.
Up to date information
Check out our new webpage for daily updates, FAQ’s and ongoing advice.
Please be safe and keep your health and wellbeing in check. It is important to stay connected – please reach out to our ACAP team if you need assistance or someone to speak to.
The ACAP team
Starting Monday 23rd March 2020, all student services be moving to online delivery using email and zoom. Around 40% of our staff will be working onsite at the various campuses next week with the remaining working from home. The campuses will remain open for the meantime, however, this is subject to change at any time and you will be notified if this is the case. If you do visit campus, please follow social distancing guidelines.
This guide contains detailed information of how we will support you after the transition to online. The guide will also be emailed to you and includes information on:
- General enquiries
- Student Support Services available
- Library information
We ask you to please be patient and contact us via email as much as possible, as staff working from home will be available to answer emails.
We have a new webpage which will be continually updated, providing all the information, updates and tools to help you study and be able to continue with your academic work. Check it out here.
On behalf of all the Student Experience Teams, I wish you the best of luck with your studies as you transition to online and look forward to the day when we can welcome you back to the campuses.
Please stay safe during the coming weeks.
Director of Operations
The health and wellbeing of our students is of utmost priority. We are also committed to making sure that you have a successful trimester and will work closely with you to make this the most seamless and positive experience as possible.
ACAP has been fortunate not to have reported any confirmed cases of COVID-19 at any of our campuses to date. The decision to transition to online learning, aligns with our goal to practice safe social distancing, slow the rate of transmission, and protect our communities and all our families.
Starting Monday 23rd March 2020, face-to-face on-campus classes will cease. Until notified, all classes will be delivered online using Zoom, Moodle, and the student portal.
Campuses will remain open
Campuses will remain open for students who do not have the resources or technology needed for online classes. You will still be able to use laptops and the campus internet but on campus you will have to follow social distancing guidelines.
Online study tools
All lectures, tutorials and class discussions will now take place in collaborative online settings.
If you are new to online classes, we encourage you to read and watch the videos and tutorials that we will be sending you over the coming days to ensure you can actively participate and be successful in your studies.
Please be assured that you can participate in online classes without concern for your immigration status, provided you continue to make normal progress in a full course of study as required by federal regulations. This flexibility has been confirmed and announced by TEQSA.
A new webpage is launched
We have a new webpage which will be continually updated, providing all the information, updates and tools to help you study and be able to continue with your academic work.
Best of luck with your studies, and please take care of yourselves during this challenging time.
COVID-19 important updates
As the COVID-19 situation is rapidly changing, our commitment is to help ensure your health and wellbeing, to support your continued studies and to communicate with you regularly. We are fortunate that there are still no confirmed or suspected coronavirus (COVID-19) cases among ACAP staff or students - but we are also aware that the situation can change at any time.
The following is information regarding important plans we have in place to help slow the spread of the virus and safeguard the health and wellbeing of our community.
We are moving to an Online study model
In response to latest advice of authorities and experts, we are now working to encourage and facilitate social distancing. To that end, we plan to minimise on-campus teaching including workshops, placements and examinations. This will happen from next week.
We aim to convert all on-campus classes to an online study model, using the existing timetable, to minimise any disruptions to your usual routine. Your classed will occur at the usual time, but will be online. This means that your teachers will be teaching the class remotely, and you can access online from home. If you wish to use the ACAP facilities on campus, such as computer labs or Wi-Fi, you can login to your class online from campus, however face to face classroom based teaching will cease.
We understand you will have many questions about how this change will affect you. We will provide more detailed information for placement, workshops and examinations, each with a separate announcement. This has all been coordinated with the regulators and professional accrediting bodies, which govern many of your courses.
We will still be on Campus with a skeleton staff, but your learning will continue online.
New dedicated website about COVID-19 with regular updates
We have launched a new website page which includes all of our latest announcements, answers to many frequently asked questions, such as what to do if you are feeling unwell and more information about online delivery options. Click here to check it out.
Look after yourself and your family
Together, we are facing a truly unprecedented situation. Please be patient with us as we work towards implementing this change and supporting our staff to answer all of your questions. Our focus is very much on preventing the spread of the virus, supporting the health and wellbeing of the ACAP Community.
The global (coronavirus) COVID-19 pandemic is affecting families, businesses, communities, and our way of life.
From all the team at ACAP we would sincerely like to thank you for your patience during this time. Our commitment remains to create work-ready, confident graduates with a genuine insight into mental health and the passion to make a positive difference in their world.
We’ll be sure to keep you updated so please regularly check your emails and our website.
Information for agencies/supervisors and students: ACAP placements and COVID-19
ACAP is actively monitoring coronavirus (COVID-19) developments and considering the latest health advice from Australian health authorities. We’re fortunate that there are currently no confirmed or suspected coronavirus (COVID-19) cases among ACAP staff or students. ACAP senior leaders are meeting daily to monitor the situation and ensure we have plans to respond to different and emerging scenarios and to communicate this to the ACAP community as quickly as possible. Our focus remains on preventing the spread of the virus, supporting the health and wellbeing of our learning and teaching community and minimising disruptions to study.
ACAP has been advised by the accrediting bodies – AASW, ACA, PACFA, APAC, ICF - that alternatives to placement practices and placement supervision will be considered. Alternative and flexible measures may include online and/or remote supervision, online counselling, online seminar delivery, and completion of pre-determined tasks remotely.
With this in mind, we would like to alleviate supervisor and student concerns regarding student placements by advising the following:
Agencies are encouraged to comply with public health announcements from State and Federal authorities and take the necessary precautionary measures to protect themselves, students and clients. In response to COVID-19, we would ask agencies to ensure the following:
- If a supervisor or agency staff member becomes unwell, and/or is diagnosed with COVID-19, and/or feels they are no longer able to supervise the student, please advise ACAP as soon as possible (after attending to the health requirements of the individual);
- If an agency is to be placed in lockdown, please advise the student and ACAP immediately;
- Agencies must provide students with emergency contact details in the case of a lockdown or closure;
- Agency supervisors should sign off placement attendance hours completed by the student at least weekly, but preferably daily;
- If your agency is considering online alternatives and/ or would like advice or assistance for supervision, counselling, and providing remote alternatives for tasks, please contact the relevant Student Placement Adviser to discuss, refer list below.
Students are expected to continue to attend placements and comply with Agency directives as planned and exercise the appropriate health and safety precautions. It is imperative that all students keep ACAP informed of any issues whilst attending their placement, so that appropriate actions can be taken as needed. We would ask students to do the following:
- If students are concerned at any time regarding their health, please advise the agency supervisor and ACAP immediately;
- If any student would like to pause or early-exit from their placement, please contact the relevant Student Placement Adviser to discuss deferring their placement to a later date;
- Students must provide the agency and/or supervisor with their emergency contact details;
- In the case of an agency lockdown, students should notify ACAP as soon as possible. If a student’s placement is discontinued due to agency lockdown, arrangements will be made to minimise any future disruptions to study. Student placement hours completed up to this point and approved will be recognised. If it is not possible to continue the placement at the same agency and/or with the same supervisor, alternative arrangements will be made;
- If you are aware that your placement agency is considering online or remote alternatives for tasks, supervision and counselling, please contact the relevant Student Placement Adviser to discuss. Alternative placement and field education learning activities that can be completed remotely/off-site on a temporary basis may be considered. Only pre-approved activities will be recognised as meeting course requirements;
- Students are required to ensure that they complete their placement details and hours at least weekly, but preferably daily. Students are required to ensure that their placement hours and details are signed off by the agency supervisor, at least weekly, but preferably daily;
- If an upcoming student placement has been scheduled, in consultation with the agency and the student, arrangements can be made for the student to commence at a later date.
For those students who are undertaking a placement at their workplace, please ensure that you follow the directions and guidelines of your agency and workplace.
Students who are undertaking placements overseas, please ensure that you follow the directions and guidelines of the local health authorities and the agency. If students have any concerns regarding their placement and/or supervision, please contact the relevant Student Placement Adviser, refer list below.
ACAP will continue to provide updates to students, agencies and agency supervisors as new information becomes available.
If you have any enquiries or additional questions, please email the relevant ACAP Student Placement Adviser as follows:
Caroline Willett, Anu Sasi, Frankie Zheng
Dr Averil Cook, Kashmira Aspar
VET (Vocational Education and Training courses)
ACAP Placements Team
The Australian Prime Minister, Scott Morrison, has announced that anyone arriving from overseas in Australia from midnight on Sunday 15 March must self-isolate for 14 days.
If you are a student arriving from overseas from this time, please ensure you self-isolate immediately and do not return to study on campus. Please also notify your campus immediately so we can support you to continue your studies.
We will continue to update you on any significant updates impacting our learning and teaching community.
Please take care of yourselves and know we are working around the clock to help minimise the spread of COVID-19 and ensure the health and wellbeing of our students and staff.
Further to our update last Friday, I am writing to let you know that, to date, there have been no confirmed or suspected Coronavirus (COVID-19) cases among ACAP staff or students. That being said, we have a team of senior leaders who are meeting daily to monitor the situation and ensure we have plans ready to respond to different scenarios. Our focus is very much on preventing the spread of the virus, supporting the health and wellbeing of our learning and teaching community and minimising any future disruptions to study.
Exploring flexible study options
I am pleased to advise that we have been approved by our accrediting bodies – AASW, ACA, APAC, ICF and PACFA – to deliver short-term flexible learning (online if required) in the event that we need to temporarily close any of our campuses in response to COVID-19. This flexible approach has also been endorsed by the Australian tertiary education regulatory authorities, ASQA and TEQSA. We will contact students if a decision is made to change the way we deliver classes.
Important health advice
We can all do our bit to help prevent the spread of COVID-19. Please ensure you wash your hands regularly with soap and cover your face when coughing or sneezing. We have provided additional hand sanitizers at all campuses and are undertaking thorough disinfectant cleans regularly.
Importantly, If you feel unwell and think you may have symptoms of Coronavirus, please stay home and seek appropriate medical attention following the guidelines from the Australian medical authorities.
We understand that missing class may create anxiety for students undertaking compulsory face-to-face classes. Your health - and that of your peers - is our first priority. If you are not feeling well, please do not attend campus for face-to-face synchronous classes or workshops - and let your teacher know so that we can support your continued learning.
We will support any student who is unwell or are self-isolating (i.e. students have been exposed to COVID-19 or recently returned from a high risk area).
If you meet any of these criteria, please complete the Application for Special Consideration in Assessment form and submit to email@example.com with any supporting evidence, such as a letter from your doctor. We will respond to all requests as quickly as possible and contact you by email with an outcome.
Returning to campus
If you have been required to self-isolate and/or have been tested for COVID-19, you will need a clearance certificate from your doctor before returning to class. This is a requirement for us to protect the wider ACAP community.
We will continue to monitor the COVID-19 developments and keep you informed of the evolving situation. Be safe during break week and keep an eye on emails from the College.
The team at ACAP
ACAP is monitoring coronavirus (COVID-19) developments and keeping up to date with the Australian medical authorities for the latest health advice (https://www.health.gov.au/hea.../novel-coronavirus-2019-ncov)
We’re fortunate there have been no cases among our learning and teaching community.
However, we can all do our bit to reduce the spread of infection:
- Please take the advice of medical health experts and wash your hands regularly, stay home if you are feeling unwell and seek medical advice.
- Please also let your lecturer know if you’re not coming to class so we can support your continued learning.
This is a tough time for some students and staff who have relatives in friends in countries impacted by COVID-19 outbreaks, please show compassion, empathy and remember we are part of one supportive, inclusive community!
CORONAVIRUS UPDATE: We continue to follow advice from the Department of Health and monitor travel and quarantine restrictions. Current advice is:
- Do not travel to China due to the increased risk of coronavirus
- If you have returned from China since 1 February, please isolate yourself for 14 days from the time you left mainland China
- If you become unwell after arriving from mainland China, please see a doctor so you can be tested for coronavirus
- Entry to Australia from 1 February will be denied to anyone coming from China who has transited through mainland China with the exception of Australian citizens, permanent residents and their immediately family. These measures will be in place in the next two weeks.
For more information, please read the Department of Health’s Fact Sheet which is written in English and simplified Chinese.
If you are impacted by this update, please contact your Campus Manager on 1800 061 199 or call the Public Health Information Line on 1800 004 599.
Importantly, all classes and activities at ACAP are happening as usual!
Coronavirus update: Following advice from the Department of Health and World Health Organisation we have updated our advice to students and staff.
If you have returned from Hubei Province or been in contact with a confirmed case of coronavirus please isolate yourself at home for 14 days - and seek medical care immediately if you feel unwell. After 14 days, students can return to college if they have not developed any symptoms.
If you have visited other parts of mainland China but have not developed any symptoms, please attend lessons as usual but monitor your health and seek medical advice immediately if you feel unwell.
If you have any questions, please call the Public Health Information Line on 1800 004 599 or contact your Campus Manager on 1800 061 199.
At ACAP, the health and safety of students and staff is paramount. We continue to monitor the coronavirus situation and are following advice from the Department of Health. Please click here for up-to-date information and advice: https://bit.ly/2U5BX6o.
Importantly, if you have returned from Hubei Province in the past 14 days and are experiencing any symptoms (mild or severe), please isolate yourself and seek urgent medical review. If you have any questions please call the Public Health Information Line on 1800 004 599 or speak to your Campus Manager on 1800 061 199.