CHC52015 Diploma of Community Services (Case Management)

CHC52015 Diploma of Community Services (Case Management)

ACAP’s CHC52015 Diploma of Community Services (Case Management) provides the skills and knowledge essential to undertake case management in the community services sector. Students gain the expertise and knowledge necessary to facilitate case management, assess and analyse client needs, communicate effectively with clients and staff, and support client self-management.

Students are required to attend on-campus workshops which provide opportunities to put their skills into practice. All students will be required to undertake work placement* for 210 hours across the duration of their course, commenced after completing the first three subjects of the course.

On successful completion of this course, students are eligible for direct entry into the following ACAP courses:

  • Bachelor of Counselling, Bachelor of Counselling (Coaching), Bachelor of Applied Social Science, Associate Degree of Applied Social Science with credits for eight units of study; or
  • Bachelor of Social Work with credit for eight units of study; or
  • Bachelor of Psychological Science with credit for eight out of 24 non-psychology units of study.

This course contains nine subjects with 16 units of competency, all needing successful completion, in order, to gain the qualification. The 16 units of competency have been clustered into nine subjects.

ACAP’s student entry procedure can be found here.

*You will need to successfully complete a Working With Children Check and a National Criminal Record Check prior to placement.

Entry Criteria/Prerequisites

Meet one of the following requirements:

  • Completion of a Certificate IV or above (or equivalent); or
  • Completion of a Senior Secondary Certificate of Education (or equivalent); or 
  • Completion of the Core Skills Profile for Adults (CSPA) at exit level 3 of the Australian Core Skills Framework (ACSF) in both literacy and numeracy.


VET Student Loans Student Entry Procedure
It is a Commonwealth legislated requirement that all students applying for a Commonwealth VET Student Loan must be assessed for academic suitability to undertake a high level VET qualification. This is a student protection measure introduced from 1 Jan 2016 and is in addition ACAP’s course entry criteria/prerequisites.

For details about how to apply, please review the VET Student Entry Procedure.


ACAP’s CHC52015 Diploma of Community Services (Case Management) is available on-campus in SydneyBrisbane, or Melbourne, or by online delivery, which combines online study with compulsory on-campus weekend workshops. You can also study the CHC52015 Diploma of Community Services (Case Management) in a combination of online delivery and on-campus study.

Course Duration and Start Dates

1 year full-time (or part-time equivalent)

Trimester 1: Monday 5 February 2018
Trimester 2: Monday 28 May 2018
Trimester 3: Monday 17 September 2018

What will I learn?

Areas of study include:

  • Communication with Clients
  • Skills for Working in Industry
  • Specialist Interpersonal Skills
  • Society in the Australian Context
  • Case Management Practice 1
  • Workplace Communication
  • Mental Health
  • Case Management Practice 2
  • Program Development

Study Modes

On-campus study in Sydney, Brisbane or Melbourne
On-campus study requires you to attend one three hour class per week for each of the modules or units you are studying. Classes provide an interactive and hands-on experience, which allows your teacher to provide immediate feedback on your work in class.

Online delivery
With online delivery you can study anywhere, anytime. All classes have an online class space containing course materials, discussion forums and announcements, student profiles and assessment drop boxes and are accessible to the class group and the teacher.

You can choose to study each of your modules in different modes, subject to availability, to create a study mode that fits your lifestyle. You can select different modes of study for different modules in a given trimester and you can change the mode of study you select when you enrol each trimester. To find out which modules are offered online, please refer to our course sequence for more information.

Students will need to have access to a computer and the internet.


The maximum tuition fee is $14,787. This is based on the 2018 course fee for a standard full-time enrolment. The maximum course tuition fee quoted is applicable to all students who:
(a)  begin study in the next scheduled trimester; and
(b) maintain a course enrolment consistent with ACAP's Enrolment Rules and complete their studies within the advised maximum course duration of 3 years; and
(c) successfully complete each subject/unit of study on first attempt.
The advised maximum course fee will be exceeded where a student re-enrols in a subject. for any reason. Reasons for re-enrolment in a subject may include (but are not limited to):-
-  The student having been assessed as not yet competent in a subject requiring the unit to be reattempted; or
-  The student having not completed the subject for another reason and having not withdrawn from the subject by the census date.
Additional costs apply to the purchase of text books and course materials.

VET Student Loans (VSL) may be available to eligible students. 

It is a Commonwealth legislated requirement that all students wishing to apply for a VSL must be assessed by their provider for academic suitability to undertake a high level VET qualification. This is a student protection measure introduced from 1 Jan 2017.

If you have already met ACAP’s VET course entry criteria/prerequisites outlined above, you will not need to provide any further documentation to ACAP, as you have already demonstrated to ACAP that you have met the requirements of the VET Student Loan Student Entry Procedure.

For more information on course fees and VSL including eligibility criteria, visit our fees page.

For assistance from our course advisors, call 1800 061 199 or email


On-campus workshops form a vital part of the assessment and experiential learning process, providing students with face-to-face training in practical skills.

Workshops are held at ACAP's Adelaide, Sydney, Brisbane or Melbourne campuses and are compulsory for online delivery or mixed mode students, depending on the modules studied. For more information on ACAP’s CHC52015 Diploma of Community Services (Case Management) workshops, click here

A Career in Case Management

As a graduate of the CHC52015 Diploma of Community Services (Case Management) qualification, the career opportunities include a case manager in aged care, government and non-government agencies, such as community health services, disability and mental health support, correctional services, youth work, employment services.

  • Case Manager
  • Support Worker
  • Youth Worker
  • Family Support Worker
  • Community Worker
  • Case Worker
  • Personal Carer
  • Care and Protection Worker
  • Care Coordinator
  • Employment Consultant 

Did you know?

  • 48,900 people are currently employed as Welfare Support Workers across Australia.
  • The mix of industries employing Welfare Support Workers is very favourable for employment growth prospects.
  • The number of job openings for this profession are above average, with future employment expected to grow strongly for the period up to 2016-17.
  • For those working full-time, average weekly hours are 37 (compared to 41.3 for all occupations) and earnings are above average.


To ensure you leave us with the most up to date qualification:

If during or after your enrolment, the course in which you are enrolled is updated in line with national industry standards, ACAP reserves the right to transition you into the updated course. If this becomes necessary, ACAP will advise you of the change and the arrangements which will be available for you to complete the updated course.