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Diploma of Community Services (Case Management)

About this course

Understand your calling. Lead a successful career in case management.

You care about people and want to help the disadvantaged, empowering them to have a voice. Our CHC52015 Diploma of Community Services (Case Management) affords you the ability to help people improve their lives. You’ll graduate with the practical skills to facilitate case management including; analysing client needs, helping implement strategies to resolve issues, communicating effectively with clients and peers, and supporting client self-management by empowering them with ongoing tools.

Our compulsory on-campus workshops give you the hands-on experience to put your skills and theory into practice. Your 120-hour work placement delivers the confidence and expertise to hit the ground running when you graduate.

ACAP offers student fundamental on campus support for the first three units of this course. Many providers do not offer this optional support, though at ACAP we believe it can make a huge difference. 


On-campus workshops form a vital part of the assessment and experiential learning process, providing students with face-to-face training in practical skills.

Workshops are via zoom, or on ACAP Sydney only (subject to class sizes).

What you'll learn

Understanding human connection forms the foundation of our Diploma of Community Services (Case Management).

Explore with an applied focus:

  • Communication with Clients
  • Skills for Working in Industry
  • Specialist Interpersonal Skills
  • Society in the Australian Context
  • Case Management Practice 1
  • Workplace Communication
  • Mental Health
  • Case Management Practice 2
  • Program Development

See the complete course guide here.

Course Structure

16 units of compentency

For more information see the full course guide

Course Guide

Admission Criteria

Meet one of the following requirements:
  • Completion of a Certificate IV or above (or equivalent); or
  • Completion of a Senior Secondary Certificate of Education (or equivalent); or
  • Completion of the Core Skills Profile for Adults (CSPA) at exit level 3 of the Australian Core Skills Framework (ACSF) in both literacy and numeracy.

All students will also need to apply for National Criminal Record Check and Working with Children Check prior to taking on placement.

Find out more detail on VET course entry procedures

View the census dates here

Please click here for information on Credit and Recognition of Prior Learning

Apply or find out more

Chat to one of our ACAP course advisors to make sure you’re picking the right course for your goals. Think about funding options, and whether full-time or part-time study suits your commitments. We’ve also got some entry requirements and practical components to complete.

Before you start studying at ACAP, check out the services and support available to students. 

Feel free to get in touch with us

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