CHC52015 Diploma of Community Services (Case Management)
Make a positive difference in your community


National Training Package Code
Course length
1 year full-time (or part-time equivalent)

Maximum tuition fee based on standard full-time enrolment for courses completed in 2018= $14,787

View detail on fees and funding options


Monday 4 February 2019
Monday 27 May 2019
Monday 16 September 2019

Study modes

On-campus in Sydney, Brisbane or Melbourne, via online delivery or via blended delivery which combines online study with compulsory on-campus workshops, or a combination of all. You will need to have access to a computer and the internet, study mode availability is subject to unit requirements and trimester enrolments.

About this course

The insight to empower your clients

Understand your calling. Lead a successful career in case management.

You care about people and want to help the disadvantaged, empowering them to have a voice. Our CHC52015 Diploma of Community Services (Case Management) affords you the ability to help people improve their lives. You’ll graduate with the practical skills to facilitate case management including; analysing client needs, helping implement strategies to resolve issues, communicating effectively with clients and peers, and supporting client self-management by empowering them with ongoing tools.

Our compulsory on-campus workshops give you the hands-on experience to put your skills and theory into practice. Your 210-hour work placement delivers the confidence and expertise to hit the ground running when you graduate.


On-campus workshops form a vital part of the assessment and experiential learning process, providing students with face-to-face training in practical skills.

Workshops are held at ACAP's Adelaide, Sydney, Brisbane or Melbourne campuses and are compulsory for online or blended delivery students, depending on the subjects studied.




Before Applying

Chat to one of our ACAP course advisors to make sure you’re picking the right course for your goals. Think about funding options, and whether full-time or part-time study suits your commitments. We’ve also got some entry requirements and practical components to complete.


Feel free to get in touch with us

1800 061 199
Admission Criteria
Meet one of the following requirements:
  • Completion of a Certificate IV or above (or equivalent); or
  • Completion of a Senior Secondary Certificate of Education (or equivalent); or
  • Completion of the Core Skills Profile for Adults (CSPA) at exit level 3 of the Australian Core Skills Framework (ACSF) in both literacy and numeracy.

All students will also need to apply for National Criminal Record Check and Working with Children Check prior to taking on placement.

Find out more detail on VET course entry procedures

View the census dates here

What you'll learn

Understanding human connection forms the foundation of our Diploma of Community Services (Case Management).

Explore with an applied focus:

  • Communication with Clients
  • Skills for Working in Industry
  • Specialist Interpersonal Skills
  • Society in the Australian Context
  • Case Management Practice 1
  • Workplace Communication
  • Mental Health
  • Case Management Practice 2
  • Program Development

See the complete course guide here.

If you’re interested in the human condition, this is the place to be. My diploma activated parts of my brain I hadn’t used for 30 or 40 years. And that is incredibly satisfying.



Your Career Pathways

Life changing community services

Gain experience, confidence and skills to work as a Case Manager in community service roles such as aged care, government and non-government agencies including community health centres, disability and mental health support, correctional services, youth work and employment services.

Other roles include Support Worker, Youth Worker, Family Support Worker, Community Worker, Case Worker, Personal Carer, Care and Protection Worker, Care Coordinator and Disability Team Leader.

Job openings for case management are above average and still on the increase.  The number of industries employing Welfare Support Workers is also growing.

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