BESC1041 Conflict Resolution

Bachelor Course Unit

Level: 100

Credit points: 6

Prerequisites: none

Mode of Study: On Campus and Blended Delivery

Unit Description

This unit provides the knowledge and skills for managing conflict. By completing this unit, you will gain knowledge of the concepts and techniques used to manage and resolve conflict and you will have a framework for putting this knowledge into effective action. The emphasis in the unit is for you to acquire and apply skills and strategies for managing conflict in a range of situations, with particular relevance to the workplace and interpersonal relationships.

Learning outcomes

On completion of this unit students should be able to:

  • Utilise the terminology and concepts of conflict resolution;

  • Identify the interpersonal signs, stages and causes of conflict;

  • Identify, apply and evaluate the application of conflict resolution skills;

  • Demonstrate negotiation skills to achieve mutually agreed outcomes;

  • Evaluate conflict resolution skills. 

Unit workload

The workload for this unit is 9 hours per week.

Assignment summary

Please refer to the document available here.


The required text book for this unit  can be found by viewing the School of Counselling textbook list by selecting the course and trimester at the following link:

Academic misconduct

Ethical conduct and academic integrity and honesty are fundamental to the mission of ACAP. Academic misconduct will not be tolerated by the college. Please refer to the Academic Misconduct Policy for full details.


Unit information may be subject to change prior to the teaching trimester commencing. Once term has commenced please review the Unit Outline in your class space to ensure your trimester study plan is correct.