COUN5021 Conflict Management

Graduate Diploma Level Unit

COUN5021 Conflict Management

Level: Higher

Credit points: 3

Prerequisites: none

Unit description

This unit provides the knowledge and skills for managing conflict. By completing this unit, students will gain knowledge of the concepts and techniques used to manage and resolve conflict and they will have a framework for putting this knowledge into effective action. The emphasis in the unit is for students to acquire and apply skills and strategies for managing conflict in a range of situations, with particular relevance to the workplace and interpersonal relationships.

Learning outcomes

On completion of this unit students should be able to:

  • use the terminology and concepts for managing and resolving conflict
  • identify the interpersonal signs, stages and causes of conflict
  • identify, within your own workplace context, the opportunities for using conflict management skills
  • identify strategies for managing and resolving conflict
  • negotiate to achieve an agreed outcome
  • demonstrate conflict management skills

Unit content

  • Understanding Conflict
  • Conflicting Behaviours
  • Exercising Empathy
  • Managing Emotions
  • Appropriate Assertiveness
  • Exploring Inner Conflict
  • Cooperative Power
  • Forgiveness
  • Mapping Conflict and Designing Options
  • Negotiating
  • Mediating
  • Broadening Perspectives

Unit workload

The workload for this unit is 9.75 hours per week.

Assignment summary

Regular Term



Word count


Academic Essay




Practice Session

Reflective Essay







Graduate attributes

The following graduate attributes will be developed in this unit:

  • Creative self-expression
  • Reasoned criticism
  • Multiple research methodologies
  • Complex data acquisition techniques and analysis
  • Written expression and reasoned argument from empirical data
  • Evaluating possible outcomes of alternative courses of action

Recommended text

Eunson, B. (2007). Conflict management. Brisbane, Australia: John Wiley and Sons.

Relevant journals

Basic and Applied Social Psychology
European Journal of Work and Organizational Psychology
Group Organizational Studies
Harvard Business Review
International Journal of Conflict Management
Journal of Conflict Resolution
Journal of Management
Journal of Management Psychology
Journal of Organizational Behavior
Journal of Personality
Journal of Psychology
Journal of Social Psychology

Academic misconduct

Ethical conduct and academic integrity and honesty are fundamental to the mission of ACAP. Academic misconduct will not be tolerated by the college. Please refer to for full details of the Academic Misconduct Policy.


This unit outline may be updated and amended from time to time. To ensure you have the correct outline please check it again at the beginning of the semester.