CHC0401P Counselling and Communication Skills


VET Diploma Level Subject

This subject describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

Learning Elements

The unit of competency CHCCSL002 Apply specialist interpersonal and counselling interview skills contains three elements or learning outcomes. You will learn to:

  • Communicate effectively
    • Identify communication barriers and use strategies to overcome these barriers in the client-counsellor relationship.
    • Facilitate the client-counsellor relationship through selection and use of micro skills. 
    • Integrate the principles of effective communication into work practices.
    • Observe and respond to non-verbal communication cues.
    • Consider and respond to the impacts of different communication techniques on the client-counsellor relationship in the context of individual clients.
    • Integrate case note taking with minimum distraction. 
  • Use specialised counselling interviewing skills
    • Select and use communication skills according to the sequence of a counselling interview.
    • Identify points at which specialised counselling interviewing skills are appropriate for inclusion.
    • Use specialised counselling communication techniques based on their impacts and potential to enhance client development and growth.
    • Identify and respond appropriately to strong client emotional reactions
  • Evaluate own communication
    • Reflect on and evaluate own communication with clients.
    • Recognise the effect of own values and beliefs on communication with clients.
    • Identify and respond to the need for development of own skills and knowledge

Content Areas

  • Initial counselling session
  • Counselling plans and contracts
  • Recording and reporting the counselling process
  • Specialist communication skills
  • Counselling micro-skills
  • Advanced counselling skills
  • Monitoring and reviewing communication skills
  • Referral and reporting

Subject Duration and Workload

This subject involves a total of 132 hours per term of study including course work component, teacher contact, research and related study activities, translating to approximately 11 hours of study per week. Students will need to allocate additional time for the completion of assessment activities related to the subject.