Communication Skills and Relationships

VET Diploma Level Module

The Communication Skills and Relationships module comprises one Unit of competency: Use targeted communication skills to build relationships.
This module is designed to give students an understanding of the complexities inherent in interpersonal communications and of the need to develop skills in effective communication.
As community service workers, our role requires that we relate to and work with people every day. Indeed, the core focus of community work is service provision to people who need resources or support or both. The manner in which we communicate with others (both clients and workers) is intrinsic to the quality of the service we provide and to the way in which we interpret and act on the needs of others.

Learning Elements

The Use targeted communication skills to build relationships unit of competency covers five elements or learning outcomes. These are:

  • communicate effectively with client and staff
  • contribute to the implementation of effective communication strategies
  • use specific communication techniques to maintain constructive interaction
  • facilitate discussions
  • identify communication strategies to build relationships with clients who are involuntary or present communication challenges

Content Areas

  • Introduction to Communication
  • Benefits of Effective Communication
  • Identifying Specific Communication Needs
  • Promoting Constructive Interaction
  • Overcoming Barriers to Effective Communication
  • Interview Procedures
  • Evaluating the Effectiveness of Communication Strategies
  • Participating in Discussion
  • Making Effective Presentations
  • Developing Trusting Relationships with Clients and Co-workers
  • The Importance of Participation
  • Consolidating Communication Skills

Module Duration and Workload

This module involves a total of 96 hours per term of study including a course work component, teacher contact, research, related study activities, and completion of assessment tasks. This translates as 8 hours per week for the module.