Workplace Communication


VET Diploma Level Subject

In this subject we will be looking at different aspects of communication in the workplace by focusing on the information needs of clients, co-workers, government, and other industry professionals. Some of the skills that will be developed in this unit include how to develop a communications plan, how to prepare communication documents, how to develop promotional communication material and how to expand upon presentation skills. The unit also looks at the benefits of networking and how this skill can aid in providing better service to clients.

The subject Workplace Communication comprises the unit of competency CHCCOM003 Develop workplace communication strategies

Learning Elements

The unit of competency CHCCOM003 ‘Develop workplace communication strategies’ contains four elements or learning outcomes. You will learn to:

  • Develop communication strategies
  • Establish communication protocols
  • Promote the use of communication strategies
  • Review communication practices

Content Areas

  • Introduction to Communication & Communicating emotions
  • Communications in Industry
  • Effective Communication with Clients (Informal)
  • Effective Communication with Clients: Interviewing skills
  • Conveying Need (Research Skills with Clients)
  • Effective Communication with Colleagues 1 (Presentation skills 1)
  • Effective Communication with Colleagues 2 (Written Communication)
  • Maintaining Relationships and Mentoring People
  • Building Relationships: Developing Networks to Address Issues
  • Building Relationships: (Presentations Skills 2)
  • Interagency Meeting & Handling Conflict
  • Consolidating Communications Management

Subject Duration and Workload

This subject involves a total of 108 hours per term of study including course work component, teacher contact, research and related study activities, translating to approximately 9 hours of study per week. Students will need to allocate additional time for the completion of assessment activities related to the subject.