Important information for online campus students

Important information for online campus students

 

LATEST UPDATES

  • ACAP moved to an online campus model on Monday 23rd March 2020
  • Students will still be able to access their campus during normal opening hours
  • Please practise social distancing behaviour while on campus and during your commute
  • Click here to view the latest video address from Kathryn Nicholson Perry, Discipline Chair of Psychological Sciences.

    For information and updates on COVID-19 click here to visit our dedicated page.

More Information

 General advice

Starting Monday 23rd March 2020, all student services will be moving to online delivery using email and zoom. Around 40% of our staff will be working onsite at the various campuses next week with the remaining working from home. The campuses will remain open for the meantime, however, this is subject to change at any time and you will be notified if this is the case.  If you do visit campus, please follow social distancing guidelines.

Please see here for the student services guide which contains detailed information of how we will support you after the transition to online. The guide will also be emailed to you and includes information on:

  • General enquiries
  • Student Support Services available
  • Library information

You can also read useful tips and tricks from ACAP students who are already studying online by clicking here

 General FAQs

 

Q: What do I do if I am considered high risk or need to apply for special consideration? 
ACAP understands that students could be adversely impacted by recent circumstances, so measures have been put in place to ensure student support is paramount. If you require additional support at this time, please complete the Application For Special Consideration Form and email it to StudentCentral@acap.edu.au. If you are already registered with AccessAbility, please continue to liaise with the AccessAbility Advisor as per your usual requirements.

Q: Will assessments, examinations or my timetable change?
Any changes to timetables will be communicated directly to students, should they occur. Where possible, all face-to-face classes will transition to an online study model, utilising the existing timetable, so you don’t have to rearrange your life. You do not need to make any changes to your enrolment.

Assessment extension
All assignments due to be submitted for the rest of this trimester will have a one-week extension automatically applied. You do not need to apply for an extension.

Examinations rescheduled
Planned examinations for this trimester will also occur one week later to allow time for extra study. Examinations will now take place in Week 14. Further details of arrangements for examinations will be provided shortly.

Results released
Release of results will also be delayed one week, these will now be released on 26 May, 2020.  

Q: What about attendance requirements?
Attendance requirements will remain the same as usual. This means that your educator will take and log your attendance at class as usual, therefore it is important to still attend your classes at the allocated time. Attendance requirements for current online students also remain the same. 

Q: How can I prepare for transitioning to online study? 
To study online you will need a smart phone or computer and internet connection. Headphones with a microphone would be helpful, but not essential. You can also peruse the Student Learning Support page on the for tips on effectively studying online.

Q: What happens if Zoom and/or the internet crashes during my online session?  
Wait, then attempt to log in again, just as you would normally do when you lose an internet connection. If the problem continues in any particular class, advise the Unit coordinator ASAP, and we will assess each situation individually.

Q: What if I can’t do my face to face placement anymore due to the lockdown?
Please see this guideline for the most up to date information in regards to student placements. Please make sure all your hours this trimester are entered into Sonia and signed off by your superviser so that records are up to date. We will keep you updated if any changes come through.

Q: Will campuses still be open?
Following the advice of authorities and medical experts, we strongly urge you to study online and reconsider your need to come to campus. All campuses currently have minimal staff onsite from Monday to Thursday, given all classes are now being taught online. Note that only levels 4 and 8 remain accessible at the Sydney campus (255 Elizabeth Street) during normal hours. The library area can be used as a study space for students from Monday to Thursday for those who cannot study from home, though it will not be staffed, as library services are being provided online. ACAP will continue delivering regular classes online indefinitely to aid in social distancing efforts and protect our most vulnerable people. ACAP has also engaged professional cleaning services to routinely disinfect and clean each campus.

Q: Where can I go for up to date information and new developments?
Important information regarding new developments, resources and posts will be available on this page on the ACAP website. Please reference this page in the first instance. Rest assured you will be notified via your student email should an urgent or important message need to be communicated to you. The same information will also be available on the Student Portal.  

Q: What should I do if I need Counselling support?
ACAP is committed to supporting our students and helping reduce anxiety, now more than ever. If you would like to seek Counselling support, please visit the Counselling Support page for more information and campus specific contact details.

Q: How much notice does the Campus Academic Manager (CAM) need to know I will be using campus facilities and will need access to a computer to log in for real time (synchronous) online classes?
Please contact the CAM at least 48 hours prior to you needing to use the facilities, so they can make arrangements for someone to support the educator on campus, and book a room.

Adelaide: Dr Peter Boman peter.boman@acap.edu.au
Brisbane: Eric Brymer Eric.Brymer@acap.edu.au
Sydney: Dr Susan Westraad Susan.Westraad@acap.edu.au
Melbourne: Dr Louise Roufeil Louise.Roufeil@acap.edu.au
Perth: Dr Shirley Bode Shirley.Bode@acap.edu.au

Q: What if I get sick? How will this affect me even if I'm studying online?
Importantly, if you feel unwell and think you may have symptoms of Coronavirus, please stay home and seek appropriate medical attention following the guidelines from the Australian medical authorities.

Your health is our first priority so please let your teacher know if you are going to miss any classes so that we can support your continued learning, If you require additional support at this time, please complete the Application For Special Consideration Form and email it to StudentCentral@acap.edu.au.

Q: Is learning self-paced?
No, the timetable for your course will not change. This means that you should attend classes at the same time as you did when you were attending on-campus. You should continue to manage your readings and assessments as per your usual schedule.

Q: What equipment is required to do online study
You will need access to a laptop, computer or smart device, and internet connection. Headphones with a microphone would be helpful, but not essential.

Q: Will there be make up classes? 
As classes will be operating as per the usual timetable, there shouldn’t be the need for makeup classes, however if there is, this will be arranged by your Educator as per standard practice.

Q: What is the estimated return date to commence on-campus study again?
ACAP is closely monitoring the developments of COVID-19 and following the advice of the Australian government and medical authorities. Given that this is an unprecedented situation, we do not know an estimate date of when we will re-commence on campus study. We will, however, keep all students updated via student email and on this page with the latest information.

Q: Will I still have contact with educators?
Yes, your educator will still be available and will teach the class at your usual allocated class time. The contact will be online rather than face to face. Staff email addresses are available via your online class spaces (Moodle).

Q: Is there any support for online learning when I struggle?
ACAP's Student Learning Support (SLS) team are still available to assist you. They can assist via email, Zoom or over the phone. Visit the SLS web page for more information on those services and read the Online Student Services Guide for contact details.

Q: Have any of the support services been affected? 
Our support services are still here to assist you. Assistance will be provided via email, Zoom or over the phone rather than in person. We will have minimal staff on each campus but will have team members working from home to assist with your enquiries.

ACAP has also launched an Online Reception Desk via Zoom. On this platform you can speak to one of our Student Experience team face to face, the same as you would if you were coming onto campus. This will be available from 9.30am-5.30pm AEST Monday to Friday, and all you need to do to access it is follow this Zoom link https://acap.zoom.us/j/660235497

 Advice for Counselling students

For information on changes regarding studies within the Counselling Discipline, please watch Margaret Carter's video linked here.

Clarification of difference between existing online unit teaching and the new real time (synchronous) online teaching in Counselling Discipline

As of Monday 23 March we are teaching real time (synchronous) online. On campus classes are converted to 3 hour real time (synchronous) classes. They do NOT follow the existing online hurdle tasks for existing online units. Instead student attendance is measured by their presence in the real time (synchronous) online classes held at the same time and for the same length of time (3 hours) as on campus.

 FAQs for Counselling Students

 

Q: What about attendance requirements?
In short term, assessment of attendance at classes will be responsive to individual needs. As we have shifted to remote learning, attendance at real time (synchronous) classes will continue to be monitored as usual. 

Q: What if I have already missed the attendance requirements for my on-campus units?
You need to register your missed attendance via this online form for On Campus classes now – the form needs to be completed per affected unit. You will be contacted at the end of the trimester for makeup work for relevant units as required.  

Q: What if I have already missed the attendance requirements the 2-day blended workshops?
You will need to complete a 2-day make-up workshop or alternative tasks at a future time. You need to register your missed attendance via this online form for Blended classes now – the form needs to be completed per affected unit. You will be contacted at the end of the trimester for details of the make-up workshop.

Q: Do I need to submit a special consideration for attendance? 
No, you need to register missed attendance as above. 

Q: Have requirements for the Online Hurdle Tasks changed?
No, the requirements remain the same as this task is completed fully online. Refer to your unit outline for details of the task.  

Q: What are PACFA placement guidelines? 
Should students be unable to complete the required 40 hours of face-to-face client contact and 10 hours of supervision due to the coronavirus emergency, client hours and supervision may be completed by video conference (not telephone). The full practice placement must be completed, allowing for this alternative medium, in order to graduate. If graduates have completed some or all of their supervised client contact via video conference and wish to apply for PACFA Provisional membership, face-to-face client hours must be completed and logged after graduating to make up for the client hours completed by video conference during training. This is a membership requirement rather than an accreditation requirement. For example, if 30 of the required 40 client hours are completed via video conference, 30 hours of face to face counselling would need to be completed and logged prior to applying for PACFA Provisional membership. While completing these faces to face client hours, all graduates may apply for PACFA Affiliate membership.  

Q: Will there be opportunities to make up missed placement? 
We are looking at alternative options available to students. Rest assured we are committed to ensuring all our students will meet the necessary requirements to ensure they can graduate and register for professional practice as this is a requirement of our Counselling degrees.

 Advice for Psychology students

Kathryn Nicholson Perry shares that commencing Monday 23rd March, all previously on-campus classes will now be delivered online only. Campuses will still remain open for students who wish to come in to access certain tools. 

For more information please watch the video linked here.

 

 FAQs for Psychology students

Q: Will my upcoming examinations be adjusted?
Information regarding examinations was sent to students on March 31st. Click on this date under 'Latest Online Communication Updates' on the right hand side of this page to view further information. You can also reference the examinations page for more updates.

Q: I need access to SPSS and don’t have it on my own computer. What can I do?
Campuses remain open and for you to access SPSS on computers as usual. If this situation changes, we will let you know.

Q: My course is Australian Psychology Accreditation Council (APAC) accredited. Will it matter if I study online instead of on campus?
APAC have advised that we can apply adjustments to course delivery during this time and it will not adversely affect the accreditation status of the courses. We will ensure that we advise them of changes we make to delivery.

 FAQs for Social Work students

Q: Will the weekend block courses be affected?
Contingency planning of weekend workshops is currently being planned. We will advise applicable students if there are updates to this.  

Q: What will happen with social work placements?
There are active adjustments that are being discussed, and separate communications will be sent in relation to the addition information.

 Advice for Criminology students

For those of you studying on-campus to this point, both lectures and tutorials will now all be online, delivered through Zoom. Links to these classes are currently being populated and will appear over the next few days in each of our online class spaces (Moodle). You can find information about Zoom and how to use it at the bottom of the ACAP IT page.

For students already enrolled online, your tutorials will continue as per normal. You are welcome to join in the online lectures, should the timing suit (as per the existing timetable), although lecture recordings will still be made available. As we’re shifting from Echo360 to Zoom for the remainder of trimester though, it will likely be longer between lectures ending and recordings becoming available (up to 36 hours). Tutors have been made aware of this and will take this into account for the remainder of trimester.  

Please note, while many of the Criminology teaching staff have taught tutorials online, very few of have lectured using Zoom. We therefore appreciate your patience as we adapt to this change.  

Some other things to note:

  • Attendance requirements (50% of tutorials) remain in place. Should you not be able to attend and have a valid reason, as per the usual process, submit a Class Absence Request form (available from the Resources page of the Information Hub on Moodle) or a Special Consideration request (see forms page of the ACAP website) if multiple weeks are affected. Both processes require supporting documentation, e.g. a medical certificate. See your unit guides for further information.
  • Although teaching staff will be predominantly off-campus, they are still contactable via email and through Moodle. If appropriate, you can also utilise the discussion forums in your units’ online class spaces. 
  • For students scheduled to undertake placement in the break between trimesters 1 and 2, we’ve unfortunately had to cancel these. This is due to the growing uncertainty caused by the COVID-19 situation and to ensure your health and safety. In lieu of placement, those of you undertaking JALE3004 Practicum in T2 will be required to complete an alternative assignment. This will be discussed once the unit gets underway.
 FAQs for Criminology students

Q: Will the 50% tutorial attendance requirement remain in place?
Yes, attendance is still expected in lectures and tutorials, including the minimum requirement of 6/12 (50%) tutorials. Should you not be able to attend and have a valid reason, as per the usual process, submit a Class Absence Request form (available from the Resources page of the Information Hub on Moodle) or a Application For Special Consideration Form. Both processes require supporting documentation, e.g. a medical certificate. See your unit guides for further information. 

Q: Will my placement go ahead?
For the upcoming break between T1 and T2, all placements are cancelled. Whilst unfortunate, this decision seeks to minimise risk and thereby maximise your safety. In lieu of placement, students undertaking JALE3004 Practicum will be required to complete an alternative assignment. This will be discussed once the unit gets underway in Trimester 2.

 Advice for International students

Update April 3rd 2020 - Prime Minister's announcement

The Prime Minister’s announcement has caught us all by surprise. ACAP is committed to supporting all our students and we will be in touch with our valued International Students early next week with more information.

 

April 3rd 2020 - Important Information

Dear students,

We are fortunate that there are still no confirmed or suspected coronavirus (COVID-19) cases among ACAP staff or students, however, to help ensure your health and wellbeing ACAP has transitioned to an online campus model.

TEQSA have been flexible with their guidelines for international students and are allowing students to study more units online. Further information from TEQSA can be found here.

While these may be challenging times, the ACAP team are working hard to ensure a seamless, positive experience for all. We hope you will continue learning with us and we have provided the following information to assist you in continuing your studies.

1. New work opportunities

Good news!

Current onshore students are now allowed to work more hours to fill critical staff shortages in major supermarkets, aged care and affiliated services supporting vulnerable Australians. You would have received emails with the Acting Ministers for Immigration media release, links below:
Aged Care
Major supermarkets

Demand will increase in the following areas:
Aged and disability care

  • Cleaning services
  • Supermarkets, including warehouses, delivery
  • Food and goods delivery services
  • Call centres

If you have lost your job, please contact businesses in these areas as they may have vacancies to fill. Some companies that are currently recruiting are:
Australia Post
Woolworths
Telstra

We invite you to join the ACAP Careers Development discussion group for graduates and current students. Register via Eventbrite here.

If you need any help or advice, please feel free to contact us on: international@acap.edu.au


2. Travel and study in your home country

Following queries from students, we can confirm the following:

TEQSA has approved that international students studying can return to their home country and study online at home for T1 and T2, 2020 as long as travel bans are in place. When the travel bans end, you may be expected to return to Australia to continue your studies. TEQSA has also advised the following information:

  • If travel restrictions are removed and students on a student visa are permitted to enter Australia, TEQSA may change its view and this is subject to change.
     
  • ACAP are permitted to offer currently deferred continuing students to study online in T2 2020, conditional on travel restrictions to Australia being in place for non-residents and non-citizens.

Note the following important items:

  • Many airports are closing and travel to your home country may be blocked.  Please seek advice from your home country and airline before booking any flights to make sure you do not get stuck in a transit country.
     
  • Please check the dates of travel as Qantas is ceasing all international flights before the end of March.
     
  • Closure of major international airports (transfer may not be possible –  check with the local authorities):
     
    • Singapore – effective 23 March 2020 23:59 Singapore time
    • Dubai and Abu Dhabi – effective 24 March 2020 23:59 UAE time
    • Hong Kong – effective 25 March 2020 00:01 (12:01 am) Hong Kong time

***Doha, Qatar seems to still be allowing transit passengers – please check directly with the local authority’s travel advice.

  • These restrictions are in place until further notice.
     

3.     Travel to and from Australia

  • Full closure of Australia to travellers from abroad, has been in place since Friday 20 March 2020 9:00 pm, except:
    • Australian citizens
    • Australian, permanent residents
    • NZ citizens usually residing in AU
    • Immediate family members of Australian citizens and permanent residents
       
  • If you are planning to depart Australia and come back to your country of citizenship/residency:
    • Follow the official Government advice from your home country. As there are a number of variables involved, ACAP and Navitas are not in a position to advise, and you need to follow the guidelines your countries are providing.
       
    • Check if your country will permit entry of citizens or permanent residents, as some countries have closed their borders to their own citizens (eg. Sri Lanka)

Please stay healthy and safe and reach out to us via international@acap.edu.au if you have any queries or concerns.

Kind regards,

Renata Tereshchenko
International Student Experience Manager

 Important health messages for online study
 ACAP campus library update

The ACAP Library provides access to ebooks and other online library resources such as journal databases and streaming video services. Library staff are available online to support and assist students to find and access the online resources they need.

Stay connected with ACAP Library staff and services through https://libguides.navitas.com

  • The library has extended the hours of the LibChat service for library support and assistance. The service is now operating Monday to Sunday 8.30am to 8.00pm.
  • 1:1 Zoom research support sessions with ACAP Librarians. Book here: https://navitas-professional.libwizard.com/f/student-request
  • Please confirm library opening hours before coming in by contacting library staff on text: 0439 633 437, chat, or email: ask@navitas.libanswers.com. You do not need to return any items you have borrowed until further notice. We look forward to assisting you online.
  • Due to staffing capacity and limited access to campus print collections, postal loans, delivery of items between campus libraries, and hold requests are suspended. Library staff can assist you online to find a digital version of the resource or an alternative.

Campus Libraries

Please check this link for any changes to opening hours before coming to a campus library https://libguides.navitas.com/contact_us

Following the advice of authorities and medical experts, we strongly urge you to study online and reconsider your need to come to campus. All campuses currently have minimal staff onsite from Monday to Thursday, given all classes are now being taught online. Note that only levels 4 and 8 remain accessible at the Sydney campus (255 Elizabeth Street) during normal hours. The library area can be used as a study space for students from Monday to Thursday for those who cannot study from home, though it will not be staffed, as library services are being provided online.

Latest Online Communication Updates

 April 9, 2020 - Information for New Students: 2020 academic calendar changes and online learning

Dear students,

As a future ACAP student and important part of our community, we wanted to reach out and keep you informed about our response to the unfolding coronavirus (COVID-19) crisis, and what it means for you.

As well as implementing online learning and teaching until the end of Trimester 1, we have also adjusted our academic calendar for the remainder of 2020. This means the Trimester 2 start date has moved to 15 June. We hope these changes will support you with your studies. Importantly, you will have an extra three weeks before Trimester 2 to adjust to any unforeseen personal circumstances that you may be facing as a result of COVID-19. We will use this time wisely to ensure you enjoy a rewarding and engaging online learning experience in Trimester 2.

What are the changes to the academic calendar?

  1. All ACAP campuses will be closed from 19 May until 15 June (an extended three-week break). Visit the ACAP Online Campus page for the latest updates on campus closures.
  2. There is no study break during Trimester 2 or Trimester 3
  3. The Trimester 2 start date has moved to 15 June
  4. The Trimester 3 start date has moved to 28 September.

To view the complete 2020 academic calendar, including Trimester 3 dates, please click here.

Timetable requirements
Due to the change in delivery mode, we will need to make some adjustments to your timetable. We will aim to align your new timetable with your existing timetable. If any changes need to be made, your Course Adviser will contact you directly.  

Please rest assured that ACAP’s move to online learning has not impacted the quality of our courses or content.

Information about online orientation can be found on this page. I encourage you to register for an online session by following this link after Monday 20 April.

Activities during the extended trimester break
Fortunately, ACAP has numerous resources so that you can kickstart your studies before  Trimester 2 begins.These will be available to any enrolled student and will provide opportunities for further professional development - as well as helping you to stay connected with your learning community. We will provide more information in the coming weeks. Right now, you don’t need to do anything. Your Course Adviser will be in touch shortly to discuss what this all means for you and your studies.

In the meantime, please stay safe and well, use this time to focus on your studies and most importantly, look out for each other. While access may be restricted to your campus, ACAP staff are here to help, and we encourage you to reach out to the Student Experience team on StudentCentral@acap.edu.au or on the Online Reception Desk via Zoom at acap.zoom.us/j/660235497.

Please continue to refer to the following ACAP web pages for further information and for access to useful resources:

Kind regards,

George Garrop
General Manager

 April 9, 2020 - Information for Current Students: 2020 academic calendar changes and online learning

Dear students,

Thank you for your support over the past few weeks, particularly in light of these challenging times. Your resilience and capacity to adapt to new and difficult challenges in response to the COVID-19 pandemic has been inspiring. I acknowledge there will continue to be a period of adjustment as we learn to teach in new ways, but I am confident we will get through this together.

As well as implementing online learning and teaching until the end of Trimester 1, we have also adjusted our academic calendar for the remainder of 2020. This means the Trimester 2 start date has moved to 15 June. We hope these changes will support you to continue with your studies. Importantly, you will have an extra three weeks before Trimester 2 to adjust to any unforeseen personal circumstances that you may be facing as a result of COVID-19. We will use this time wisely to ensure you enjoy a rewarding and engaging online learning experience in Trimester 2.

What are the changes to the academic calendar?

  1. All classes will continue to be taught online until the end of Trimester 1, as well as next trimester. 

    All ACAP campuses will be closed from 19 May until 15 June (adding three weeks to the break period after Trimester 1, before Trimester 2 commences). Visit the ACAP Online Campus page for the latest updates on campus closures.
     
  2. There is no study break during Trimester 2 or Trimester 3
  3. The Trimester 2 start date has moved to 15 June
  4. The Trimester 3 start date has moved to 28 September.

To view the complete 2020 academic calendar, including Trimester 3 dates, please click here.

Timetable requirements
Due to the change in delivery mode, you are required to adjust your Trimester 2 timetable.
Once you log in to the Student Portal you will be prompted to enrol into both a lecture and tutorial. Please note:

  • This timetable adjustment is a new requirement
  • Lectures are marked by an X in the timetable
  • The above does not apply if you are enrolling in an online unit. Enrolment into online units remains the same.

Please note that the Student Portal will be closed for re-enrolments from Wednesday 15 to Friday 17 April in order to apply technical changes.

An ACAP Course Adviser will contact students who have already enrolled into units to help move them to the revised structure. Please take this opportunity to ask any questions you may have.

Activities during the extended trimester break
We are currently developing a range of learning activities that you may want to engage in during the break between Trimester 1 and Trimester 2. These will be available to any enrolled student and will provide opportunities for further professional development - as well as helping you to stay connected with your learning community. We will provide more information in the coming weeks.

In the meantime, please stay safe and well, use this time to focus on your studies and most importantly, look out for each other. While access may be restricted to your campus, ACAP staff are here to help, and we encourage you to reach out to the Student Experience team on StudentCentral@acap.edu.au or on the Online Reception Desk via Zoom at acap.zoom.us/j/660235497.

Please continue to refer to the following ACAP web pages for further information and for access to useful resources:

Kind regards,

George Garrop
General Manager

 April 6, 2020 - Update from the ACAP Library

Dear students,

Due to current circumstances we have reduced our campus library opening times and some campus based services. If you haven’t already, connect with ACAP library staff and services online here.

Library staff are available online to support you to find and use online resources such as, ebooks, journal articles and streaming video services.

Online support
To support the transition to online services, the library has extended the hours of the live LibChat service for library support and assistance. LibChat is now staffed Monday to Sunday 8.30am to 8.00pm AEDT. You can access LibChat here.

Research support sessions
Students can access one-on-one research support sessions via Zoom with ACAP Librarians. A session booking form is available here.

Print book services
Due to staff working from home and limited access to campus print collections, many print book services are not available at this time. These include postal lending, hold requests and intercampus book delivery. We appreciate this will impact some students more than others. Library staff are working with educators to ensure all set readings are available electronically. Library staff can assist you to find a digital version of the resource you require or a relevant alternative.

Loan extensions
All current loans have been extended for a period of one month and a general fines amnesty will apply. Please check the library website for updates on these changes.

We are here to help
We want to reassure you that library staff are accessible and available to support you throughout your studies. If you have any concerns or queries, please contact library staff via LibChat, email ask@navitas.libanswers.com or SMS 0439 633 437.

Please keep an eye on our COVID-19Online Campus and Library web pages for regular updates.
 

Kind regards,

The ACAP Library Team

 March 31, 2020 - Information on your upcoming ACAP examinations

Dear student,

As you will know, due to Government restrictions on congregating and social distancing, it is unlikely that we will be able to participate in exams in the usual way. Therefore, we have decided to conduct online exams (similar to the mid-term online quizzes on Moodle many of you are used to). As most of you are aware, we use these online quizzes extensively, particularly in our undergraduate programs, and our team is very used to managing them and dealing with the occasional issues that crop up, so we are very confident that this will run smoothly.  

We will be providing more information about the details of how this will work, but the key points are:  

  1. Consistent with the one week extension for assessments due in the rest of trimester 1, exams will be run one week later than originally planned in the week of Monday 4 May 2020  
  2. Exams will be completed online through Moodle  
  3. They will be available to complete during a 24 hour window to help accommodate people’s needs for flexibility at this time  
  4. Exams will occur one week later, however, they will remain on the same day of the week as originally scheduled (i.e. if your exam was scheduled for Monday it will occur on the Monday one week later).
  5. One of the new exam dates is a public holiday in Queensland, however, the exam will run as planned and anyone who in unable to sit the exam on that day as a result can use the deferred exams process 
  6. Deferred exams can be organised in the usual way through the existing processes  
  7. Students registered with AccessAbility will be given similar adjustments to those given for online quizzes and / or exams, as agreed when you registered with the service. AccessAbility will be in touch with you to identify whether any additional adjustments will be required  
  8. Students who usually take external exams will be able to participate from any computer and will not need to arrange for an invigilator   

The academic staff working with you will be providing you with a briefing about the changes shortly, and will also provide some practice questions so that you can familiarise yourself with the process before the exams take place. We will also be providing information about potential concerns people may have; for example, what happens if the internet connection fails during the exam.   

We are so proud of our students and your resilience and commitments to your study at this very difficult time. Graduates of our programs will be even more essential to our community going forward, and we are committed to supporting you through this.   

If you have any questions or concerns, please contact your unit coordinator, course coordinator or myself at Chair.PsychSci@acap.edu.au. Please check the examinations page on the ACAP website for further information. In addition, you can view other general updates and FAQs on the online campus page.


Best wishes,

KATHRYN NICHOLSON PERRY
Professor / Chair, Discipline of Psychological Science  

 March 31, 2020 - Information on examinations for AccessAbility students 

Dear student,

As you will be aware, we are going to be using online exams through Moodle this trimester instead of our usual on-campus or external exams. As someone registered with AccessAbility, you will be afforded the same reasonable adjustments that you already have in place for online quizzes and exams. However, if you think you may need additional adjustments we would ask you to please contact accessability@acap.edu.au so that we can make arrangements for you.    

We are committed to supporting you in completing your studies as planned. We understand this is a very stressful situation for everyone and we thank you for your patience if there are delays in responding to you.  

If you have any questions or concerns, please contact your unit coordinator, course coordinator or myself at Chair.PsychSci@acap.edu.au. Please check the examinations page on the ACAP website for further information. In addition, you can view other general updates and FAQs on the online campus page.

 

Best wishes,

 

KATHRYN NICHOLSON PERRY
Professor / Chair, Discipline of Psychological Science  

 March 30, 2020 - You are online, and so are we!

As of today, Monday 30th March, we will be offering an Online Reception Desk via zoom so that current students can speak to one of our Student Experience team face to face, the same as you would if you were coming onto campus. This will be available from 9.30am-5.30pm AEST Monday to Friday, and all you need to do is follow this zoom link https://acap.zoom.us/j/660235497This works like a virtual waiting room and your zoom is private between yourself and the Student Experience Adviser.  If you zoom in and the Student Experience adviser is on a zoom with another student, you will be put in the queue until the student leaves and then you be in the virtual reception. We will monitor the waiting room to see how busy this gets.

This is the first time we have offered this so we thank you in advance for your patience whilst we get things up and running.       

On Friday 27th March, we also implemented a new phone system that enables our Student Experience Team to take calls from home. In addition to the staff responding to emails and on the online reception desks, we currently have 4 people on the phones across the campuses. This should be seamless to you as the phone number 1800 061 199 remains the same.

We encourage and recommend that you email us via StudentCentral@acap.edu.au as we have most of our staff managing the inbox, however we have the above options if you need to speak with someone. 

Thanks!
ACAP team

 March 26, 2020 - Information on assessment extensions, exams and T2 dates

Dear students,

We understand the past few weeks have been incredibly challenging for many as the COVID-19 situation has affected our families, businesses, communities, and our way of life.

Although we have transitioned to an online campus model to support your health and learning needs, we understand that the uncertainty around the current situation has caused disruptions to your normal study routines.

In recognition of this, we have made the following changes to support students in successfully completing their remaining assessments for this trimester.  

Assessment extension
All assignments due to be submitted for the rest of this trimester will have a one-week extension automatically applied. You do not need to apply for an extension.

Examinations rescheduled
Planned examinations for this trimester will also occur one week later to allow time for extra study. Examinations will now take place in Week 14. Further details of arrangements for examinations will be provided shortly.

AccessAbility students
As per our AccessAbility guidelines, AccessAbility students will still be able to apply for an additional week extension on top of the extra week provided using the current process. 

Results released
Release of results will also be delayed one week, these will now be released on 26 May, 2020.  


Questions
We understand you will have questions about how these changes affect you and your studies. Again, we ask that you please be patient with us as we navigate these changes. We will be uploading a list of Q&A’s to our online Campus webpage, so please keep an eye out for these.

While these are challenging times for all, we are committed to supporting your wellbeing and learning needs and we hope that these changes support you in your continued studies.

If you have any comments, feedback or concerns please contact your Campus Academic Manager on: 

Adelaide: Rosalee.Cearns@acap.edu.au or Dylan.Przedworski@acap.edu.au
Brisbane: Eric.Brymer@acap.edu.au
Sydney: Susan.Westraad@acap.edu.au
Melbourne: Louise.Roufeil@acap.edu.au
Perth: Shirley.Bode@acap.edu.au

 March 24, 2020 - Update on campus closures and virtual classes

Dear students  

As previously advised, many classes ​are now being conducted in real time (synchronous) online via Zoom, at the time consistent with the existing timetable which can be viewed by clicking here. Th​ese real time virtual classes, via Zoom, will continue for the rest of your classes in Trimester 1, 2020. This includes weekend workshops. You will find the Zoom link for your classes in the online class spaces in Moodle.  

Importantly, all campuses remain open ​Monday to Thursday, but we are not meeting in the classroom.  

Effective immediately, all campuses are closing each week on Friday, Saturday and Sunday. You will need to make alternative arrangements if you had planned to ​come to campus on those days to access your real time (synchronous) online classes via Zoom using campus facilities​. 

Please contact the Campus Academic Manager ​immediately/urgently if you have concerns regarding accessing your classes remotely – see details below: 

Adelaide: Rosalee.Cearns@acap.edu.au or Dylan.Przedworski@acap.edu.au
Brisbane: Brisbane@acap.edu.au
Sydney: Anna.Sharonina@acap.edu.au or Haznina.Hisham@acap.edu.au
Melbourne: Louise.Roufeil@acap.edu.au
Perth: Shirley.Bode@acap.edu.au 

Please remember to visit the dedicated ACAP web page for updates on the ACAP online campus at acap.edu.au/online-campus

Regards

ACAP Discipline Chairs

 

 

 March 24, 2020 - ACAP explanatory video to online learning

Hi students,

Our ACAP team have created a short informative video which explains our transition to online learning. Please check it out here and share amongst your fellow classmates.

Again, we would like to thank you for your patience during this time.

Together, we never stop learning!

Best wishes,
The ACAP team.

 March 23, 2020 - Updates for studying online

Dear students, 

Following recent government announcements relating to the coronavirus (COVID-19) pandemic, the team at ACAP would like to remind you to prioritise your health and wellbeing, and that of the broader community, by adhering to social-distancing restrictions. 

We’re fortunate that there are still no confirmed or suspected COVID-19 cases among ACAP students or staff to date. As the impact of COVID-19 is changing daily, we will continue to monitor the situation and provide you with regular updates. 

Transition to online learning 
We have been working hard to ensure a smooth transition to online learning and again thank you for your patience during this time. Our IT department will continue to provide ongoing support to ensure lectures and classes are run effectively. If you are having any issues with online access, please email your local student support (details on the new webpage)

Using campus facilities 
Currently, our campuses are still open – though we are following strict social distancing guidelines. If you need to come into campus, please: 

  • Contact your Campus Academic Manager at least 48 hours prior to your arrival.
  • Advise which facilities you need to use. 
  • Where necessary, book a room.

Placements 
We are aware that necessary changes to work placements will affect many students. Flexible guidelines for placements are under development and will be based on ACA, PACFA, APAC and AASW requirements. Further information will be communicated on this in the coming days.

To ensure our records are up-to-date, please make sure all your placement hours for this trimester have been entered into Sonia and signed off by your supervisor. We will send updates relevant to placements as necessary. In the meantime, if you have any questions, please email your ACAP Student Placement Adviser – contact details can be found on our webpage here.

Special consideration
We understand that COVID-19 may adversely impact a number of you. Rest assured, measures have been put in place to ensure increased student support is available at this time. If you require additional support, please complete the Application For Special Consideration Form and email it to StudentCentral@acap.edu.au. If you are already registered with AccessAbility, please continue to liaise with the AccessAbility Advisor as per usual.

Up to date information 
Check out our new webpage for daily updates, FAQ’s and ongoing advice. 

Stay safe 
Please be safe and keep your health and wellbeing in check. It is important to stay connected – please reach out to our ACAP team if you need assistance or someone to speak to. 

Best wishes,
The ACAP team

 March 20, 2020 - Update on Student Services moving online

Dear students,

Starting Monday 23rd March 2020, all student services be moving to online delivery using email and zoom. Around 40% of our staff will be working onsite at the various campuses next week with the remaining working from home. The campuses will remain open for the meantime, however, this is subject to change at any time and you will be notified if this is the case.  If you do visit campus, please follow social distancing guidelines.

This guide contains detailed information of how we will support you after the transition to online.  The guide will also be emailed to you and includes information on:

  • General enquiries
  • Student Support Services available
  • Library information

We ask you to please be patient and contact us via email as much as possible, as staff working from home will be available to answer emails.

We have a new webpage which will be continually updated, providing all the information, updates and tools to help you study and be able to continue with your academic work. Check it out here.

On behalf of all the Student Experience Teams, I wish you the best of luck with your studies as you transition to online and look forward to the day when we can welcome you back to the campuses.

Please stay safe during the coming weeks.

Best regards,

Jo Ford

Director of Operations

 March 20, 2020 - Campus goes online from Monday

Dear students,

The health and wellbeing of our students is of utmost priority. We are also committed to making sure that you have a successful trimester and will work closely with you to make this the most seamless and positive experience as possible.

ACAP has been fortunate not to have reported any confirmed cases of COVID-19 at any of our campuses to date. The decision to transition to online learning, aligns with our goal to practice safe social distancing, slow the rate of transmission, and protect our communities and all our families.

Starting Monday 23rd March 2020, face-to-face on-campus classes will cease. Until notified, all classes will be delivered online using Zoom, Moodle, and the student portal.

Campuses will remain open

Campuses will remain open for students who do not have the resources or technology needed for online classes. You will still be able to use laptops and the campus internet but on campus you will have to follow social distancing guidelines.

Online study tools

All lectures, tutorials and class discussions will now take place in collaborative online settings.

If you are new to online classes, we encourage you to read and watch the videos and tutorials that we will be sending you over the coming days to ensure you can actively participate and be successful in your studies.

International students

Please be assured that you can participate in online classes without concern for your immigration status, provided you continue to make normal progress in a full course of study as required by federal regulations. This flexibility has been confirmed and announced by TEQSA.

A new webpage is launched

We have a new webpage which will be continually updated, providing all the information, updates and tools to help you study and be able to continue with your academic work.

Best of luck with your studies, and please take care of yourselves during this challenging time.

Warm regards,

George Garrop

 March 19, 2020 - Moving towards an online campus update

COVID-19 important updates  

Dear students,

As the COVID-19 situation is rapidly changing, our commitment is to help ensure your health and wellbeing, to support your continued studies and to communicate with you regularly. We are fortunate that there are still no confirmed or suspected coronavirus (COVID-19) cases among ACAP staff or students - but we are also aware that the situation can change at any time. 

The following is information regarding important plans we have in place to help slow the spread of the virus and safeguard the health and wellbeing of our community.

We are moving to an Online study model
In response to latest advice of authorities and experts, we are now working to encourage and facilitate social distancing. To that end, we plan to minimise on-campus teaching including workshops, placements and examinations. This will happen from next week.

We aim to convert all on-campus classes to an online study model, using the existing timetable, to minimise any disruptions to your usual routine. Your classed will occur at the usual time, but will be online. This means that your teachers will be teaching the class remotely, and you can access online from home. If you wish to use the ACAP facilities on campus, such as computer labs or Wi-Fi, you can login to your class online from campus, however face to face classroom based teaching will cease.

We understand you will have many questions about how this change will affect you. We will provide more detailed information for placement, workshops and examinations, each with a separate announcement. This has all been coordinated with the regulators and professional accrediting bodies, which govern many of your courses.

We will still be on Campus with a skeleton staff, but your learning will continue online.

New dedicated website about COVID-19 with regular updates
We have launched a new website page which includes all of our latest announcements, answers to many frequently asked questions, such as what to do if you are feeling unwell and more information about online delivery options. Click here to check it out.

Look after yourself and your family
Together, we are facing a truly unprecedented situation. Please be patient with us as we work towards implementing this change and supporting our staff to answer all of your questions. Our focus is very much on preventing the spread of the virus, supporting the health and wellbeing of the ACAP Community.

The global (coronavirus) COVID-19 pandemic is affecting families, businesses, communities, and our way of life.

From all the team at ACAP we would sincerely like to thank you for your patience during this time. Our commitment remains to create work-ready, confident graduates with a genuine insight into mental health and the passion to make a positive difference in their world.

We’ll be sure to keep you updated so please regularly check your emails and our website.

Kind regards,
George Garrop

 March 18, 2020 - Placement update

Information for agencies/supervisors and students: ACAP placements and COVID-19

ACAP is actively monitoring coronavirus (COVID-19) developments and considering the latest health advice from Australian health authorities. We’re fortunate that there are currently no confirmed or suspected coronavirus (COVID-19) cases among ACAP staff or students. ACAP senior leaders are meeting daily to monitor the situation and ensure we have plans to respond to different and emerging scenarios and to communicate this to the ACAP community as quickly as possible. Our focus remains on preventing the spread of the virus, supporting the health and wellbeing of our learning and teaching community and minimising disruptions to study.

ACAP has been advised by the accrediting bodies – AASW, ACA, PACFA, APAC, ICF - that alternatives to placement practices and placement supervision will be considered. Alternative and flexible measures may include online and/or remote supervision, online counselling, online seminar delivery, and completion of pre-determined tasks remotely.

With this in mind, we would like to alleviate supervisor and student concerns regarding student placements by advising the following:

Agencies/Supervisors
Agencies are encouraged to comply with public health announcements from State and Federal authorities and take the necessary precautionary measures to protect themselves, students and clients.  In response to COVID-19, we would ask agencies to ensure the following:

  • If a supervisor or agency staff member becomes unwell, and/or is diagnosed with COVID-19, and/or feels they are no longer able to supervise the student, please advise ACAP as soon as possible (after attending to the health requirements of the individual);
  • If an agency is to be placed in lockdown, please advise the student and ACAP immediately;
  • Agencies must provide students with emergency contact details in the case of a lockdown or closure;
  • Agency supervisors should sign off placement attendance hours completed by the student at least weekly, but preferably daily;
  • If your agency is considering online alternatives and/ or would like advice or assistance for supervision, counselling, and providing remote alternatives for tasks, please contact the relevant Student Placement Adviser to discuss, refer list below.

Students
Students are expected to continue to attend placements and comply with Agency directives as planned and exercise the appropriate health and safety precautions.  It is imperative that all students keep ACAP informed of any issues whilst attending their placement, so that appropriate actions can be taken as needed.  We would ask students to do the following:

  • If students are concerned at any time regarding their health, please advise the agency supervisor and ACAP immediately;
  • If any student would like to pause or early-exit from their placement, please contact the relevant Student Placement Adviser to discuss deferring their placement to a later date;
  • Students must provide the agency and/or supervisor with their emergency contact details;
  • In the case of an agency lockdown, students should notify ACAP as soon as possible. If a student’s placement is discontinued due to agency lockdown, arrangements will be made to minimise any future disruptions to study. Student placement hours completed up to this point and approved will be recognised. If it is not possible to continue the placement at the same agency and/or with the same supervisor, alternative arrangements will be made;
  • If you are aware that your placement agency is considering online or remote alternatives for tasks, supervision and counselling, please contact the relevant Student Placement Adviser to discuss. Alternative placement and field education learning activities that can be completed remotely/off-site on a temporary basis may be considered. Only pre-approved activities will be recognised as meeting course requirements;
  • Students are required to ensure that they complete their placement details and hours at least weekly, but preferably daily. Students are required to ensure that their placement hours and details are signed off by the agency supervisor, at least weekly, but preferably daily;
  • If an upcoming student placement has been scheduled, in consultation with the agency and the student, arrangements can be made for the student to commence at a later date.

Work-based Placements
For those students who are undertaking a placement at their workplace, please ensure that you follow the directions and guidelines of your agency and workplace.

International Placements
Students who are undertaking placements overseas, please ensure that you follow the directions and guidelines of the local health authorities and the agency. If students have any concerns regarding their placement and/or supervision, please contact the relevant Student Placement Adviser, refer list below.

ACAP will continue to provide updates to students, agencies and agency supervisors as new information becomes available.

If you have any enquiries or additional questions, please email the relevant ACAP Student Placement Adviser as follows: 

COUNSELLING

Andrew Hadley

Sydney

Studentplacementsyd@acap.edu.au

Rosemary Parker

Melbourne

Studentplacementmelb@acap.edu.au

Tania Dionisio

Melbourne

Studentplacementmelb@acap.edu.au

Prosper Nzisabira

Brisbane

Studentplacementbris@acap.edu.au

Rosalee Cearns

Adelaide

Studentplacementadel@acap.edu.au

Jennifer Stack

Perth

Studentplacementperth@acap.edu.au

 

SOCIAL WORK

Caroline Willett, Anu Sasi, Frankie Zheng

Sydney

Fieldeducation@acap.edu.au

 

PSYCHOLOGICAL SCIENCES

Dr Averil Cook, Kashmira Aspar

Sydney

Psychology.placements@acap.edu.au

 

VET (Vocational Education and Training courses)

Tania Dionisio

Melbourne

VETPlacement@acap.edu.au

Anu Sasi

Sydney

VETPlacement@acap.edu.au

 

Sincerely,

ACAP Placements Team

Assistance to Help You Study

 Assessments and attendance

Q: What if I’m having trouble submitting my assessments on time?

We understand that sometimes, circumstances arise that impact on your ability to complete your assessments and meet due dates. In order to receive additional time (7 days) to complete an assessment, you will need to submit an online extension request form. Please see the online Assessment Extension Request form here.

Q: What do I need to get an assessment extension granted?

Students will be asked to summarise the reason for requiring an extension, and to provide evidence. Given the current COVID-19 situation, students will not be required to provide medical evidence for requests of a medical nature.

Q: What if I wish to query my assessment mark?

For a dispute with respect to assessment appeals, students should initially discuss the matter with their Educator. If the dispute is not resolved at that initial stage, students should follow the procedure for appealing an assessment result or final result.

This is a formal request which requires students to complete the Assessment Appeal Application form. In the event that the appeal is approved, the assessment will be graded by an external assessor. In order to be approved, students will need to demonstrate that the assessment was not marked in accordance with the assessment marking criteria. You can find the Assessment Appeal Application on the following link. Students can email their application to studentcentral@acap.edu.au.

If you submit an appeal, it is important to be aware that there is also a possibility of your grade going down if the new mark is found to be lower than the original mark.

Q: What is the difference between Special Consideration and Special Circumstances?

Special Consideration applies when you may have missed an assessment due date, were too late in applying for an extension or a usual extension request would not be suitable for you. Special consideration applications must be submitted no later than 10 working days of the due date or completion date of the assessment concerned or in some cases, by the date agreed with the applicable Unit Coordinator. You can also apply for special consideration for Discipline of Psychological Sciences Examinations should you need approval to sit the exam at the supplementary session set by the college or should you need extra time during the exam.

Special Circumstances is when you are applying for a re-credit of FEE-HELP or refund of tuition fees paid up-front and/or annulment of the academic results for a unit or units as a result of special circumstances effecting your ability to successfully complete a unit/s. We explain this process and how to submit this application in more detail under the ‘Your Enrolment’ section below.

A detailed explanation of each situation and the eligibility criteria required can be found on the relevant application forms:

 Your enrolment

Q: Can I add or drop unit/s without penalty?

Before Census date, you can add units to your enrolment during the first week of Trimester only. You can drop units up to the Census date without academic or financial penalty.

New Students

Students who are in their first trimester of study looking to vary their enrolment in any way can complete the Variation of Enrolment form.

Re-enrolling Students

Students who are in their second term or beyond who wish to drop units from their enrolment can do so by removing the units via the student portal under the ‘enrolment’ tab.

Q: What if I need to defer or withdraw before the Census date?

We understand that sometimes students may need to defer or withdraw their studies before the Census date. The Census date is the last date that you can do this without academic or financial penalty.

New Students

Students who are in their first trimester of study looking to defer their studies can complete the online Deferral of Study form.

Students who are in their first trimester of study looking to withdraw can complete the online Withdrawal from Course of Study form.

Re-enrolling Students

Existing students can defer study for a trimester by simply not enrolling in any units via the portal for the trimester that they wish to defer. We do ask that they touch base with the Student Experience team prior to determine if there are any other options that may assist with study, and so we can record intended return to study date.

International Students 

International students looking to defer their studies need to complete the International Students Application for Deferral of Studies form.

International students looking to withdraw from their studies need to complete the International Student Application to Withdraw from Course of Study form.

Did you know, you do not have to withdraw from your studies to take a break. Students can defer their studies or speak with the Support teams who can assist you through your studies. Students may defer their studies for up to one year. If students pass this one year threshold, students must re-enrol with the college using the same process as a new student going through admissions.

Q: I missed the Census date and now need to drop a unit/s. What should I do?

Students may withdraw after the census date; but it is important to remember that doing so will mean that you will remain financially and academically liable for the subjects that you are enrolled in.

To withdraw after the census date, you need to complete the online Withdrawal from Unit/Module and/or Course (post census) form.

Sometimes, unforeseen circumstances can impact on your ability to complete your studies. In this case, you can apply for Special Circumstances and may be eligible for a re-credit of FEE-HELP or refund of tuition fees paid up-front.

You must be able to provide evidence to demonstrate that the circumstances were:

  • Beyond your control; and
  • Did not occur or make their full impact on you until on or after the census date; and
  • Made it impracticable for you to successfully complete the requirements for the unit(s)

Applications must be submitted by using the Special Circumstances form. Don’t forget, your application must be accompanied with supporting documentation to be considered.

 Personal support

Q: I am feeling overwhelmed generally with my studies. Who I should talk to?

Success Advisers are a great first point of contact when you are feeling overwhelmed by your studies. They can help clarify where you are having trouble and can then refer you on to other college services if needed.

Contact one of our Success Team via StudentCentral@acap.edu.au or find the details for your best contact here.

Q: I am having a hard time at home or work. Who can I talk to?

ACAP have dedicated Student Counsellors who can provide personal support that is professional, confidential and free for all students. Our Counsellors can help you with a range of issues, including:

  • Relationship difficulties
  • Self-esteem
  • Motivation
  • Family issues
  • Crisis

For more information about this service or to make an appointment, please visit this page.

There may also be times when it is not possible for you to reach a Counsellor (e.g. on weekends or after hours). It’s important to remember that there is still help available should you need it, such as:

Beyond Blue (National) - Support with Depression and Anxiety
www.beyondblue.org.au 
1300 224 636

Lifeline (National) - Suicide Prevention
www.lifeline.org.au
13 11 14

Q: I need help with academic and study skills. Who can I talk to?

Our Student Learning Support (SLS) team have a huge collection of resources to help you feel supported academically throughout your studies. You can access information on how to structure, format and reference your assignments successfully and view links to useful writing, reading, critical thinking and study skills resources. They also run skill development workshops and webinars each Trimester, can talk you through different types of assessments and offer one on one support opportunities for students.

You can view their extensive list of resources on the SLS website here

To make an online appointment visit this page.

Q: I have a disability or chronic health condition. What support can ACAP give me?

ACAP is committed to providing appropriate and reasonable adjustments to students with a disability or chronic health condition. If you have a disability, illness, injury or health condition that impacts on your academic studies, or if you care for someone in these circumstances, then you may be eligible to register with the AccessAbility Service.

To register with the service, please email Accessability@acap.edu.au with your Student number, contact information and any questions you may have. After this point, an AccessAbility Adviser will be in touch for a confidential conversation. If deemed eligible for the service, your adviser will provide you with relevant forms to register with the service and subsequent support will be provided.

More information about the AccessAbility service can be found here.

Q: What if I have a formal grievance or complaint?

It is recognised that from time to time disputes may arise. We ask that students attempt to resolve all disputes informally before progressing on to the formal process. If you have tried informally to resolve your issue and have had no luck, students can submit a formal grievance or complaint in line with the college policy.

The policy is available on this page and should be read in conjunction with the Grievances, Complaints and Appeals Procedure, which can be found here.

We are committed to resolving all disputes between students, the College and its staff as quickly and as sensitively as possible. This policy has been put in place to assist all parties to resolve any issues that arise and reflects College expectations and responsibilities of the College, staff and students in resolving student grievances, complaints and appeals.

Q: I am struggling to pay my mobile phone bill. What can I do?

Many of the Australian telephone companies have provided relief at this time. View more information on this here.