For Students

› Contact the IT Help Desk or Student Administration

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Computer requirements

To study online through the portal, you'll need to use a computer to access learning resources, prepare and uploading your assessments, make notes, and communicate with your lecturers, and other students. Whether you using a desktop, laptop, or tablet, please check your computer it meets the minimum requirements listed below.

Note: Please check your unit details page, in case your unit has any additional requirements.

Minimum Computer requirements

PC - Windows Based Apple Macintosh
Intel Core i3/AMD 2.0Ghz or better iMac 1.4GHz dual-core or later
Operating System
Windows 8 Home Edition or later OS X Sierra
Minimum 4GB, recommended 8GB Minimum 4GB, recommended 8GB
Hard Drive Space
256GB or more 500GB or more

The campus WIFI uses 802.1X, Devices that do not support this standard will not be able to connect.

Window 7 users:

The Navitas Students WIFI is configured with PEAP and using local users (no RADIUS). The users who on Windows 7 might be experiencing the issues connecting to the WIFI. We suggest using an external device to connect the WIFI. (Example USB WIFI dongle)
All other OS (Android, Apple iOS, Windows 8, 8.1, 10, OSX) do not suffer a similar issue.

Video Card
Any brand (integrated or discrete) with a min of 1GB of video RAM


ADSL, ADSL2/2+, Cable, NBN, 3G or 4G internet
Screen Resolution
Min 1024 x 768
Recommended 1280 x 1024 or higher (will depend on screen size and graphics card)
Min 1024 x 768
Recommended 1280 x 1024 or better (will depend on screen size and graphics adapter of the iMac)

USB webcam
USB headset with microphone

Note: We recommended do not use phone jack headset during the webinar as some applications do not support.

MS Office 2010 or later
Adobe PDF Reader
Zoom (Webinar)
Adobe PDF Reader
Zoom (Webinar)


Getting started

When you commence your studies, you will receive a Student ID number consisting of six digits which you can use to log in to the online student portal and your College email. If you have any trouble logging in, please get in touch with your friendly IT Help Desk team.

If you require any assistance with your official enrolment record, understanding where to start or induction processes, please contact your Student Administration team or faculty staff.

> Contact the IT Help Desk or Student Administration


Guides and Support


Access a wide range of information and guides to support online learning and teaching processes, such as how to submit assessments, use new technologies like Blackboard Collaborate & Turnitin, and edit your profile in the student portal.




An IT support service for students with technical problems or any queries regarding our online services, such as online lectures, tutorials, and submitting assignments. We are happy to help with any enquiries you may have and we will always provide a prompt response and try to help you directly or connect you with other assistance or information providers.

Phone: (02) 9964 6322
Hours of Operation: 8am-7pm (AEST), Monday-Friday


Note: The IT Helpdesk team does not offer support for personally-owned mobile devices in regard to:

  • System upgrades/Backup, Software purchase or installation.
  • Charging of devices at school.
  • Security, integrity, insurance, and maintenance.
  • Private network accounts.
  • The technicians are not responsible for tutoring. We do not support any kind of games, illegal downloading software.
  • Our technicians will not be responsible for any software issues created and/or caused by the “end user” such as the virus, spyware.



Student printing facilities are available in Navitas libraries, using a pay-per-use printing system supported by the Library staff.


Student computers are available in Navitas libraries and additional locations depending on the campus’ local facilities. All computers are connected to the internet, with Microsoft Office and any additional software that has been requested to be installed by the College.
Username format: students\<your Student ID number>
Example: students\123456
Please note that the login username uses the backslash (\) after the word “students”.


Fast, secure, wireless internet is available across Navitas Professional Institute campuses for Wi-Fi-enabled laptop or mobile devices, with support from the IT Help Desk.


  1. Select the Navitas Wireless network for your location, e.g. Navitas Sydney. You will be taken to a green, Navitas page in your web browser to log in using your username and usual password.
  2. Enter your username and password.
    Username format: students\<your Student ID number>
    Example: students\123456


Drop-in IT support is available in Melbourne, Sydney and Brisbane campuses for students and teachers with any College-related queries. Please visit reception and ask for IT assistance. 


College Email

Electronic mailboxes are provided to all students prior to the commencement of your studies with the College. Your College mailbox name will use your Student ID number in the format 123456@my.<College> and each mailbox will also be able to receive email sent to your FirstName.LastName@my.<college> (except where the same name is already in use, in which case a digit will be added after your last name in the email address).

College email:

You may opt to use your personal mailbox and have all College emails forwarded immediately to your personal mailbox. For more information on email forwarding, see:

Online Student Portal

All students are provided with access to the online student portal and areas relevant to their studies within the portal. The online student portal houses a suite of learning technologies and applications, including Moodle, Blackboard Collaborate, My Financial Statements, My Academic Results, My Enrolment and more.

Log in to the student portal using your Student ID number and password, via:

For information & support with the online student portal, see the IT How-To guides:


Software Downloads

The following software are all free to download please click here for our students and are recommended to assist with studies: web browser (Google Chrome or Mozilla Firefox), Adobe Flash Player, Java, Adobe PDF Reader, VLC Media Player, Handbrake, and EndNote Referencing Software.

Microsoft Office 365

Students and educators are eligible for Office 365 Education, which includes Word, Excel, PowerPoint for free until graduated or is no longer enrolled with college.  Please visit the URL below for more details. (Please note you must hold a valid school email address to register and activating Office 365 product.)

Get office 365 click here


Support for how to use software and technologies

Help is available in many places for our students.

For all Colleges, Learning Support teams are available to assist with all aspects of your learning with your College, including academic assistance and orientation for new technologies.

The IT How-To Guides also cover activities and technologies you will use in your studies. 


An IT support service for students with technical problems or any queries, however we are happy to help with any enquiries you may have. We will always provide a prompt response, and if we cannot help you directly, we will try to connect you with other assistance or information providers.

Phone: (02) 9964 6322
Hours of Operation: 8am-7pm (AEST), Monday-Friday


Password Management

When you commence your studies, you will receive an email containing your new login details. We strongly recommend you change your password immediately to a stronger password. Strong passwords don’t use word of number patters (e.g. abcd, 1234), don’t use easily obtained information (e.g. your name, birth date, initials) and include at least 8 characters (including one number, an uppercase and lowercase letter).

Never share your password. We will never contact you by phone or email and request your password. Do not give your password to anyone claiming to be a Navitas or College staff member. This includes email messages that ask you to click on a link to log into your account.

If you forget your password or need it reset, there is an online password reset tool available and the IT Help Desk is here to help during business hours.

> Password Reset page


Policies & Guidelines

Navitas Professional and its Colleges take the security of data, IT facilities and infrastructure very seriously. In addition to College policies and guidelines, all students are required to adhere to the following IT Policies & Guidelines.

Students and teachers are eligible for Office 365 Education, which includes Word, Excel, PowerPoint, OneNote