IT @ Student HelpDesk

 

Student Portal	Navigating ACAP student portal How to Login to the Student Portal Reset Your Password
Online Classes	Finding your online classroom Set up your profile and add a profile picture Announcement and Discussion forums Subscribing/ Unsubscribing from Forums and email notifications
Student Office 365/ Email	Download and install Office 365 Webmail Guide Add Your Student Email to Mail Apps
Zoom	How to use Zoom Online Classrooms Getting Started as a Participant (Students)
Other IT How-to Guides	Computer Standards and Recommended Software Allowing Cookies and Pop-ups Clear cache and cookies and reset the browser

IT Help Desk support service is only available for current students and teachers.

To help us with providing quality support, please check the above self-service IT guides before contacting IT Help Desk.

Note: The IT Helpdesk does not offer support for personally-owned devices regarding:

• Hardware and Software compatibility issues
• System upgrades/Backup, Software purchase or installation
• Charging of devices at school
• Security, integrity, insurance, and maintenance
• Private network accounts

• Any games or illegally downloaded software
• Computer tutoring (such as how to use Microsoft Office, etc.)
• Software issues created/caused by the “end-user” (such as the virus, spyware, etc.)
• Any add-on applications recommended by your teachers. Please contact the course coordinator at your local campus for assistance.

IT Help Desk Office Hours
Monday – Friday 8:00am and 7:00pm
T: +61 2 9964 6322
E: helpdesk@my.navitas-professional.edu.au

Please note: opening hours are subject to change during term breaks, please contact Student Administration to confirm these hours.