Key Contacts

Help is available for academic or personal issues you may encounter during your studies. The information below outlines the best contact for each situation.

• I need to talk to someone about my student record
• I need some help with Academic Writing
• I need some advice about my course/study plan
• I need some personal support
• I am an international student studying on a student visa 

STUDENT ENGAGEMENT YOUR KEY POINT OF CONTACT

• Your enrolment including how to re-enrol, your unit options and course sequence
• Issuing of student and transport cards
• Navigating your Student Portal and finding key information for your studies
• Helping you contact your Educator or other staff within ACAP
• Administration questions and guidance on forms and applications
• Information on your campus facilities, room bookings and social events
• Results and Graduation processes

Student Engagement Contact Details

Email: StudentCentral@acap.edu.au

Email is the preferred method of contact. Our aim is to respond within 2 working days although this can take longer during peak periods. Please ensure you use your Student Email and state your full name and student ID on all email correspondence.

Virtual Reception: https://acap.zoom.us/j/660235497
Available: 9.30am-5.30pm AEST Monday to Friday

Our Online Reception Desk, via zoom, is set up for current students to speak to one of our Student Experience team face to face, the same as you would if you were coming onto campus. Available from 9.30am-5.30pm AEST Monday to Friday, and all you need to do is click the zoom link. Please note that you may be placed into a waiting room if there is another student in the session, and our team will be with you as soon as they can.

Phone: 1800 061 199
Available: 9am-5.30pm AEST Monday to Friday

Phones are staffed 9.30am-5.30pm AEST throughout the trimester. Please note that hold times may apply during peak periods. Voicemail messages can be left for call backs; however, we do recommend using our other contact options first.

Online Chat Service: Webpage
Available: 9am-5pm AEST Monday to Friday

Our Online Chat Service is available via a pop up on the ACAP website (Current Students Hub) for chat via messenger.

Administration

Tel: 1800 061 199 or Email: StudentCentral@acap.edu.au

I need some help with Academic Writing 

Student Learning Support Advisor

Sydney
Tel: (02) 8246 6866 or Email: learningsupportsyd@acap.edu.au

Melbourne
Tel: (03) 8613 0626 or Email: supportmelb@acap.edu.au

Brisbane
Tel: (07) 3234 4426 or Email: supportbris@acap.edu.au

Adelaide
Tel: (03) 8327 2639 or Email: supportmelb@acap.edu.au

Perth
Tel: (08) 6217 4153 or Email: SLSPerth@acap.edu.au

I need some personal support 

Sydney Campus

Counselling is available by appointment: Monday, Tuesday and Wednesday: 10am to 5pm

Please contact Leigh Tonks on (02) 9964 6355 or via email at counsellingsupport@acap.edu.au

Brisbane Campus

Counselling is available with Jennifer Crowe on Mon, Wed, Fri between 10am – 1pm AEST

To book, please call (07) 3835 0471 or email counsellingsupportbris@acap.edu.au

Byron Bay Campus

Telephone and Zoom counselling is available by appointment at the following times:

Mon, Wed, Fri between 10am – 1pm AEST

To book, please contact Jennifer Crowe on (07) 3835 0471 or email counsellingsupportbris@acap.edu.au

Melbourne Campus

Telephone and Zoom counselling is available by appointment at the following times:

Tues between 8:30pm – 4pm AEST

Wed between 8am – 5pm AEST

Thurs between 8:30am - 4pm AEST

Please contact Mary-Ann Pascoe on (07) 3234 4429 or email CounsellingEnquiriesMelb@acap.edu.au

ACAP on line students are requested to contact Leigh Tonks for counselling support. She can be contacted by phone (02) 9964 6355 or email at counsellingsupport@acap.edu.au

Perth Campus

Telephone counselling is available by appointment: Monday - Friday: 9:00am to 5:00pm

Please contact Jennifer Stack on (08) 6217 4156 or via email at counsellingsupportperth@acap.edu.au

Adelaide Campus

Telephone counselling is available by appointment: Monday, Tuesday and Wednesday: 10am to 5pm

Please contact Leigh Tonks on (02) 9964 6355 or via email at counsellingsupport@acap.edu.au

I am an international student studying on a student visa