Latest information about COVID-19

Key Contacts

Help is available for academic or personal issues you may encounter during your studies. The information below outlines the best contact for each situation.

STUDENT ENGAGEMENT YOUR KEY POINT OF CONTACT

At ACAP we understand the importance of providing you with support throughout your studies. Our dedicated Student Engagement Team at each campus support you throughout your time at ACAP.

Whilst a student’s current educator is the recommended resource for all academic questions, the Student Engagement Team is the key point of contact when needing assistance with any administrative questions.

The Student Engagement Team can assist with:

  • Your enrolment including how to re-enrol, your unit options and course sequence
  • Issuing of student and transport cards
  • Navigating your Student Portal and finding key information for your studies
  • Helping you contact your Educator or other staff within ACAP
  • Administration questions and guidance on forms and applications
  • Information on your campus facilities, room bookings and social events
  • Results and Graduation processes

Student Engagement Contact Details

Email: StudentCentral@acap.edu.au

Email is the preferred method of contact. Our aim is to respond within 2 working days although this can take longer during peak periods. Please ensure you use your Student Email and state your full name and student ID on all email correspondence.

Virtual Reception: https://acap.zoom.us/j/660235497
Available: 9.30am-5.30pm AEST Monday to Friday

Our Online Reception Desk, via zoom, is set up for current students to speak to one of our Student Experience team face to face, the same as you would if you were coming onto campus. Available from 9.30am-5.30pm AEST Monday to Friday, and all you need to do is click the zoom link. Please note that you may be placed into a waiting room if there is another student in the session, and our team will be with you as soon as they can.

Phone: 1800 061 199
Available: 9am-5.30pm AEST Monday to Friday

Phones are staffed 9.30am-5.30pm AEST throughout the trimester. Please note that hold times may apply during peak periods. Voicemail messages can be left for call backs; however, we do recommend using our other contact options first.

Online Chat Service: Webpage
Available: 9am-5pm AEST Monday to Friday

Our Online Chat Service is available via a pop up on the ACAP website (Current Students Hub) for chat via messenger.

Administration

Tel: 1800 061 199 or Email: StudentCentral@acap.edu.au

I need some help with Academic Writing 

Student Learning Support Advisor

Sydney
Tel: (02) 8246 6866 or Email: learningsupportsyd@acap.edu.au

Melbourne
Tel: (03) 8613 0626 or Email: supportmelb@acap.edu.au

Brisbane
Tel: (07) 3234 4426 or Email: supportbris@acap.edu.au

Adelaide
Tel: (03) 8327 2639 or Email: supportmelb@acap.edu.au

Perth
Tel: (08) 6217 4153 or Email: SLSPerth@acap.edu.au

I need some personal support 

Sydney Campus

Counselling is available by appointment: Monday, Tuesday and Wednesday: 10am to 5pm

Please contact Leigh Tonks on (02) 9964 6355 or via email at counsellingsupport@acap.edu.au

Brisbane Campus

Counselling is available with Jennifer Crowe on Mon, Wed, Fri between 10am – 1pm AEST

To book, please call (07) 3835 0471 or email counsellingsupportbris@acap.edu.au

Byron Bay Campus

Telephone and Zoom counselling is available by appointment at the following times:

Mon, Wed, Fri between 10am – 1pm AEST

To book, please contact Jennifer Crowe on (07) 3835 0471 or email counsellingsupportbris@acap.edu.au

Melbourne Campus

Telephone and Zoom counselling is available by appointment at the following times:

Tues between 8:30pm – 4pm AEST

Wed between 8am – 5pm AEST

Thurs between 8:30am - 4pm AEST

Please contact Mary-Ann Pascoe on (07) 3234 4429 or email CounsellingEnquiriesMelb@acap.edu.au

ACAP on line students are requested to contact Leigh Tonks for counselling support. She can be contacted by phone (02) 9964 6355 or email at counsellingsupport@acap.edu.au

Perth Campus

Telephone counselling is available by appointment: Monday - Friday: 9:00am to 5:00pm

Please contact Jennifer Stack on (08) 6217 4156 or via email at counsellingsupportperth@acap.edu.au

Adelaide Campus

Telephone counselling is available by appointment: Monday, Tuesday and Wednesday: 10am to 5pm

Please contact Leigh Tonks on (02) 9964 6355 or via email at counsellingsupport@acap.edu.au

I am an international student studying on a student visa 

International students can contact ACAP via International@acap.edu.au or by getting in touch with one of the contacts listed below:

National

Manager- Student Engagement (National)

Charlotte Atherley

Tel: 1800 061 199

Sydney

   

Campus Student Engagement Manager

Anna Sharonina

Tel: 1800 061 199

Melbourne

   

Campus Student Engagement Manager

Lisa Jones

Tel: 1800 061 199

Brisbane

   

Campus Student Engagement Manager 

Jessica Beazley

Tel: 1800 061 199

Perth & Adelaide

Campus Student Engagement Manager

Anna Sharonina

 Tel: 1800 061 199

I need some advice about my course/study plan

Vocational Education & Training (VET)

VET Coordinators
Email: StudentCentral@acap.edu.au
Tel: (02) 9964 6398 or Tel: (02) 9964 6571

Discipline of Counselling

Level 300 Coordinator:
Timothy His
Email: StudentCentral@acap.edu.au      Tel: 1800 061 199

Level 200 Coordinator:
Chris Platania-Phung C
Email: StudentCentral@acap.edu.au      Tel: 1800 061 199

Level 100 Coordinator:
John Silver
Email: StudentCentral@acap.edu.au      Tel: 1800 061 199

Bachelor of Applied Social Science:
Donna Goldie Donna Goldie
Email: StudentCentral@acap.edu.au      Tel: 1800 061 199

Graduate Diploma of Counselling Course Coordinator:
Vicki Hutton
Email: StudentCentral@acap.edu.au      Tel: 1800 061 199

Acting Master of Counselling and Psychotherapy Course Coordinator:
Margaret Anne Carter
Email: StudentCentral@acap.edu.au      Tel: 1800 061 199

 

Discipline of Psychological Science

Bachelor of Psychological Science
Program Coordinator: Dr Charini Gunaratne
Email: BPsych@acap.edu.au

Bachelor of Psychological Science (Hons)
Program Coordinator: Dr Nicholas Harris
Email: HonPsych@acap.edu.au

Bachelor of Psychological Science and Criminology
Program Coordinator: Dr Charini Gunaratne
Email: BPsych@acap.edu.au

Graduate Diploma of Psychological Science
Program Coordinator: Dr. Christopher Holt and Dr Larissa Clarkson
Email: GDPsych@acap.edu.au

Bachelor of Psychological Science and Counselling
Program Coordinator: Dr Lynlee Howard-Payne
Email: BPsych@acap.edu.au

Graduate Certificate of Psychological Science
Program Coordinator: Dr Shahin Rahimi-Golkandhan
Email: GDPsych@acap.edu.au

Graduate Diploma of Professional Psychology
Program Coordinator: Dr Elly Quinlan
Email: GDProfPsych@acap.edu.au

Master of Psychology (Clinical)
Program Coordinator: Dr Averil Cook
Email: MPsych@acap.edu.au

Graduate Diploma of Professional Psychology Practice
Program Coordinator: Dr Elly Quinlan
Email: GDProfPsychPrac@acap.edu.au 

Discipline of Social Work

School Manager, School of Social Work
Email: StudentCentral@acap.edu.au
Tel: (02) 8236 8044 

Discipline of Criminology and Justice

School Manager, Matthew Thurgood
Email: StudentCentral@acap.edu.au
Tel: 1800 061 199

Discipline of Coaching 

Graduate Certificate of Applied Coaching 
Course Leader: Be Pannell
Email: be.pannell@acap.edu.au 

Sydney and Online

Vocational Education & Training (VET)
VET Coordinator
Email: StudentCentral@acap.edu.au
Tel: (02) 9964 6571

Undergraduate/Postgraduate Programs
Academic Programs Officer
Email: StudentCentral@acap.edu.au
Tel: (02) 9964 6398

Brisbane

Vocational Education & Training (VET)
VET Coordinator
Email: StudentCentral@acap.edu.au
Tel: (07) 3835 0426

Undergraduate/Postgraduate Programs
Academic Programs Officer
Email: StudentCentral@acap.edu.au
Tel: (07) 3234 4417

Melbourne

Vocational Education & Training (VET)
VET Coordinator
Email: StudentCentral@acap.edu.au
Tel: (03) 8613 0609

Undergraduate/Postgraduate Programs
Email: StudentCentral@acap.edu.au
Tel: (03) 8613 0611

Adelaide

Vocational Education & Training (VET)
VET Coordinator
Email: StudentCentral@acap.edu.au
Tel: (08) 8110 4054

Undergraduate/Postgraduate Programs
Email: StudentCentral@acap.edu.au
Tel: (08) 8110 4054

Perth

Vocational Education & Training (VET)
VET Coordinator
Email: StudentCentral@acap.edu.au
Tel: Tel: 1800 061 199

Undergraduate/Postgraduate Programs
Email: StudentCentral@acap.edu.au
Tel: Tel: 1800 061 199