

Key Contacts
Help is available for academic or personal issues you may encounter during your studies. The information below outlines the best contact for each situation.
- I need to talk to someone about my student record
- I need some help with Academic Writing
- I need some advice about my course/study plan
- I need some personal support
- I am an international student studying on a student visa
STUDENT ENGAGEMENT YOUR KEY POINT OF CONTACT
At ACAP we understand the importance of providing you with support throughout your studies. Our dedicated Student Engagement Team at each campus support you throughout your time at ACAP.
Whilst a student’s current educator is the recommended resource for all academic questions, the Student Engagement Team is the key point of contact when needing assistance with any administrative questions.
The Student Engagement Team can assist with:
- Your enrolment including how to re-enrol, your unit options and course sequence
- Issuing of student and transport cards
- Navigating your Student Portal and finding key information for your studies
- Helping you contact your Educator or other staff within ACAP
- Administration questions and guidance on forms and applications
- Information on your campus facilities, room bookings and social events
- Results and Graduation processes
Student Engagement Contact Details
Email: StudentCentral@acap.edu.au
Email is the preferred method of contact. Our aim is to respond within 2 working days although this can take longer during peak periods. Please ensure you use your Student Email and state your full name and student ID on all email correspondence.
Virtual Reception: https://acap.zoom.us/j/660235497
Available: 9.30am-5.30pm AEST Monday to Friday
Our Online Reception Desk, via zoom, is set up for current students to speak to one of our Student Experience team face to face, the same as you would if you were coming onto campus. Available from 9.30am-5.30pm AEST Monday to Friday, and all you need to do is click the zoom link. Please note that you may be placed into a waiting room if there is another student in the session, and our team will be with you as soon as they can.
Phone: 1800 061 199
Available: 9am-5.30pm AEST Monday to Friday
Phones are staffed 9.30am-5.30pm AEST throughout the trimester. Please note that hold times may apply during peak periods. Voicemail messages can be left for call backs; however, we do recommend using our other contact options first.
Online Chat Service: Webpage
Available: 9am-5pm AEST Monday to Friday
Our Online Chat Service is available via a pop up on the ACAP website (Current Students Hub) for chat via messenger.
Administration
Tel: 1800 061 199 or Email: StudentCentral@acap.edu.au
I need some help with Academic Writing
Student Learning Support Advisor
Sydney
Tel: (02) 8246 6866 or Email: learningsupportsyd@acap.edu.au
Melbourne
Tel: (03) 8613 0626 or Email: supportmelb@acap.edu.au
Brisbane
Tel: (07) 3234 4426 or Email: supportbris@acap.edu.au
Adelaide
Tel: (03) 8327 2639 or Email: supportmelb@acap.edu.au
Perth
Tel: (08) 6217 4153 or Email: SLSPerth@acap.edu.au
I need some personal support
Sydney Campus
Counselling is available by appointment: Monday, Tuesday and Wednesday: 10am to 5pm
Please contact Leigh Tonks on (02) 9964 6355 or via email at counsellingsupport@acap.edu.au
Brisbane Campus
Counselling is available with Jennifer Crowe on Mon, Wed, Fri between 10am – 1pm AEST
To book, please call (07) 3835 0471 or email counsellingsupportbris@acap.edu.au
Byron Bay Campus
Telephone and Zoom counselling is available by appointment at the following times:
Mon, Wed, Fri between 10am – 1pm AEST
To book, please contact Jennifer Crowe on (07) 3835 0471 or email counsellingsupportbris@acap.edu.au
Melbourne Campus
Telephone and Zoom counselling is available by appointment at the following times:
Tues between 8:30pm – 4pm AEST
Wed between 8am – 5pm AEST
Thurs between 8:30am - 4pm AEST
Please contact Mary-Ann Pascoe on (07) 3234 4429 or email CounsellingEnquiriesMelb@acap.edu.au
ACAP on line students are requested to contact Leigh Tonks for counselling support. She can be contacted by phone (02) 9964 6355 or email at counsellingsupport@acap.edu.au
Perth Campus
Telephone counselling is available by appointment: Monday - Friday: 9:00am to 5:00pm
Please contact Jennifer Stack on (08) 6217 4156 or via email at counsellingsupportperth@acap.edu.au
Adelaide Campus
Telephone counselling is available by appointment: Monday, Tuesday and Wednesday: 10am to 5pm
Please contact Leigh Tonks on (02) 9964 6355 or via email at counsellingsupport@acap.edu.au
I am an international student studying on a student visa
International students can contact ACAP via International@acap.edu.au or by getting in touch with one of the contacts listed below: |
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National |
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Manager- Student Engagement (National) |
Tel: 1800 061 199 |
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Sydney |
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Campus Student Engagement Manager |
Tel: 1800 061 199 |
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Melbourne |
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Campus Student Engagement Manager |
Tel: 1800 061 199 |
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Brisbane |
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Campus Student Engagement Manager |
Tel: 1800 061 199 |
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Perth & Adelaide | ||
Campus Student Engagement Manager |
Tel: 1800 061 199 |
I need some advice about my course/study plan
Vocational Education & Training (VET)
VET Coordinators
Email: StudentCentral@acap.edu.au
Tel: (02) 9964 6398 or Tel: (02) 9964 6571
Discipline of Counselling
Level 300 Coordinator:
Timothy His
Email: StudentCentral@acap.edu.au Tel: 1800 061 199
Level 200 Coordinator:
Chris Platania-Phung C
Email: StudentCentral@acap.edu.au Tel: 1800 061 199
Level 100 Coordinator:
John Silver
Email: StudentCentral@acap.edu.au Tel: 1800 061 199
Bachelor of Applied Social Science:
Donna Goldie Donna Goldie
Email: StudentCentral@acap.edu.au Tel: 1800 061 199
Graduate Diploma of Counselling Course Coordinator:
Vicki Hutton
Email: StudentCentral@acap.edu.au Tel: 1800 061 199
Acting Master of Counselling and Psychotherapy Course Coordinator:
Margaret Anne Carter
Email: StudentCentral@acap.edu.au Tel: 1800 061 199
Discipline of Psychological Science
Bachelor of Psychological Science
Program Coordinator: Dr Charini Gunaratne
Email: BPsych@acap.edu.au
Bachelor of Psychological Science (Hons)
Program Coordinator: Dr Nicholas Harris
Email: HonPsych@acap.edu.au
Bachelor of Psychological Science and Criminology
Program Coordinator: Dr Charini Gunaratne
Email: BPsych@acap.edu.au
Graduate Diploma of Psychological Science
Program Coordinator: Dr. Christopher Holt and Dr Larissa Clarkson
Email: GDPsych@acap.edu.au
Bachelor of Psychological Science and Counselling
Program Coordinator: Dr Lynlee Howard-Payne
Email: BPsych@acap.edu.au
Graduate Certificate of Psychological Science
Program Coordinator: Dr Shahin Rahimi-Golkandhan
Email: GDPsych@acap.edu.au
Graduate Diploma of Professional Psychology
Program Coordinator: Dr Elly Quinlan
Email: GDProfPsych@acap.edu.au
Master of Psychology (Clinical)
Program Coordinator: Dr Averil Cook
Email: MPsych@acap.edu.au
Graduate Diploma of Professional Psychology Practice
Program Coordinator: Dr Elly Quinlan
Email: GDProfPsychPrac@acap.edu.au
Discipline of Social Work
School Manager, School of Social Work
Email: StudentCentral@acap.edu.au
Tel: (02) 8236 8044
Discipline of Criminology and Justice
School Manager, Matthew Thurgood
Email: StudentCentral@acap.edu.au
Tel: 1800 061 199
Discipline of Coaching
Graduate Certificate of Applied Coaching
Course Leader: Be Pannell
Email: be.pannell@acap.edu.au
Sydney and Online
Vocational Education & Training (VET)
VET Coordinator
Email: StudentCentral@acap.edu.au
Tel: (02) 9964 6571
Undergraduate/Postgraduate Programs
Academic Programs Officer
Email: StudentCentral@acap.edu.au
Tel: (02) 9964 6398
Brisbane
Vocational Education & Training (VET)
VET Coordinator
Email: StudentCentral@acap.edu.au
Tel: (07) 3835 0426
Undergraduate/Postgraduate Programs
Academic Programs Officer
Email: StudentCentral@acap.edu.au
Tel: (07) 3234 4417
Melbourne
Vocational Education & Training (VET)
VET Coordinator
Email: StudentCentral@acap.edu.au
Tel: (03) 8613 0609
Undergraduate/Postgraduate Programs
Email: StudentCentral@acap.edu.au
Tel: (03) 8613 0611
Adelaide
Vocational Education & Training (VET)
VET Coordinator
Email: StudentCentral@acap.edu.au
Tel: (08) 8110 4054
Undergraduate/Postgraduate Programs
Email: StudentCentral@acap.edu.au
Tel: (08) 8110 4054
Perth
Vocational Education & Training (VET)
VET Coordinator
Email: StudentCentral@acap.edu.au
Tel: Tel: 1800 061 199
Undergraduate/Postgraduate Programs
Email: StudentCentral@acap.edu.au
Tel: Tel: 1800 061 199