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Key Contacts

Help is available for academic or personal issues you may encounter during your studies. The information below outlines the best contact for each situation.

STUDENT ENGAGEMENT YOUR KEY POINT OF CONTACT

At ACAP we understand the importance of providing you with support throughout your studies. Our dedicated Student Engagement Team at each campus support you throughout your time at ACAP.

Whilst a student’s current educator is the recommended resource for all academic questions, the Student Engagement Team is the key point of contact when needing assistance with any administrative questions.

The Student Engagement Team can assist with:

  • Your enrolment including how to re-enrol, your unit options and course sequence
  • Issuing of student and transport cards
  • Navigating your Student Portal and finding key information for your studies
  • Helping you contact your Educator or other staff within ACAP
  • Administration questions and guidance on forms and applications
  • Information on your campus facilities, room bookings and social events
  • Results and Graduation processes

Student Engagement Contact Details

Email: StudentCentral@acap.edu.au

Email is the preferred method of contact. Our aim is to respond within 2 working days although this can take longer during peak periods. Please ensure you use your Student Email and state your full name and student ID on all email correspondence.

Virtual Reception: https://acap.zoom.us/j/660235497
Available: 9.30am-5.00pm AEST Monday to Friday

Our Online Reception Desk, via zoom, is set up for current students to speak to one of our Student Experience team face to face, the same as you would if you were coming onto campus. Available from 9.30am-5.00pm AEST Monday to Friday, and all you need to do is click the zoom link. Please note that you may be placed into a waiting room if there is another student in the session, and our team will be with you as soon as they can.

Phone: 1800 061 199
Available: 9am-5.30pm AEST Monday to Friday

Phones are staffed 9.30am-5.30pm AEST throughout the trimester. Please note that hold times may apply during peak periods. Voicemail messages can be left for call backs; however, we do recommend using our other contact options first.

Online Chat Service: Webpage
Available: 9am-5pm AEST Monday to Friday

Our Online Chat Service is available via a pop up on the ACAP website (Current Students Hub) for chat via messenger.

Administration

Tel: 1800 061 199 or Email: StudentCentral@acap.edu.au

I need some help with Academic Writing 

Student Learning Support Advisor

Sydney
Tel: (02) 8246 6866 or Email: learningsupportsyd@acap.edu.au

Melbourne
Tel: (03) 8613 0626 or Email: supportmelb@acap.edu.au

Brisbane
Tel: (07) 3234 4426 or Email: supportbris@acap.edu.au

Adelaide
Tel: (03) 8327 2639 or Email: supportmelb@acap.edu.au

Perth
Tel: 1800061199  or Email: SLSPerth@acap.edu.au

I need some personal support 

Sydney Campus

Counselling is available by appointment: Monday, Tuesday and Wednesday: 10am to 5pm

Please contact Leigh Tonks on (02) 9964 6355 or via email at counsellingsupport@acap.edu.au

Brisbane Campus

Counselling is available with Jennifer Crowe on Mon, Wed, Fri between 10am – 1pm AEST

To book, please call (07) 3835 0471 or email counsellingsupportbris@acap.edu.au

Byron Bay Campus

Telephone and Zoom counselling is available by appointment at the following times:

Mon, Wed, Fri between 10am – 1pm AEST

To book, please contact Jennifer Crowe on (07) 3835 0471 or email counsellingsupportbris@acap.edu.au

Melbourne Campus

Telephone and Zoom counselling is available by appointment at the following times:

Tues between 8:30pm – 4pm AEST

Wed between 8am – 5pm AEST

Thurs between 8:30am - 4pm AEST

Please contact Mary-Ann Pascoe on (07) 3234 4429 or email CounsellingEnquiriesMelb@acap.edu.au

ACAP on line students are requested to contact Leigh Tonks for counselling support. She can be contacted by phone (02) 9964 6355 or email at counsellingsupport@acap.edu.au

Perth Campus

Telephone counselling is available by appointment: Monday - Friday: 9:00am to 5:00pm

Please contact Jennifer Stack on (08) 6217 4156 or via email at counsellingsupportperth@acap.edu.au

Adelaide Campus

Telephone counselling is available by appointment: Monday, Tuesday and Wednesday: 10am to 5pm

Please contact Leigh Tonks on (02) 9964 6355 or via email at counsellingsupport@acap.edu.au

I am an international student studying on a student visa 

International students can contact ACAP via International@acap.edu.au or by getting in touch with one of the contacts listed below:

National

Manager- Student Engagement (National)

Jessica Beazley

Tel: 1800 061 199

Sydney

   

Campus Student Engagement Manager

Anna Sharonina

Tel: 1800 061 199

Melbourne & Adelaide

   

Campus Student Engagement Manager

Lisa Jones

Tel: 1800 061 199

Brisbane, Byron Bay &  Online

   

Campus Student Engagement Manager 

Min Zha 

Tel: 1800 061 199

Perth 

Campus Student Engagement Manager

Marisa Italiano  Tel: 1800 061 199

I need some advice about my course/study plan

Vocational Education & Training (VET)

VET Coordinators
Email: VET@acap.edu.au

 

Discipline of Counselling

Undergraduate Certificate in Counselling Course Coordinator:
John Silver
Email: BCoun@acap.edu.au     

Diploma of Counselling Skills Course Coordinator:
John Silver
Email: BCoun@acap.edu.au   

Bachelor of Counselling

Level 300 Coordinator:
Dr Timothy Hsi
Email: BCoun@acap.edu.au 

Level 200 Coordinator:
Dr Chris Platania-Phung
Email: BCoun@acap.edu.au 

Level 100 Coordinator:
John Silver
Email: BCoun@acap.edu.au

Bachelor of Applied Social Science:
Dr Chris Platania-Phung
Email: StudentCentral@acap.edu.au 

Graduate Diploma of Counselling Course Coordinator:
Associate Professor Vicki Hutton
Email: GDCoun@acap.edu.au  

Acting Master of Counselling and Psychotherapy Course Coordinator:
Professor Margaret Anne Carter
Email: MCounPsy@acap.edu.au  

 

Discipline of Psychological Science

Bachelor of Psychological Science
Program Coordinator: Dr Charini Gunaratne
Email: BPsych@acap.edu.au

Bachelor of Psychological Science (Hons)
Program Coordinator: Dr Nicholas Harris
Email: HonPsych@acap.edu.au

Bachelor of Psychological Science and Criminology
Program Coordinator: Dr Charini Gunaratne
Email: BPsych@acap.edu.au

Graduate Diploma of Psychological Science
Program Coordinator: Dr. Christopher Holt and Dr Larissa Clarkson
Email: GDPsych@acap.edu.au

Bachelor of Psychological Science and Counselling
Program Coordinator: Dr Lynlee Howard-Payne
Email: BPsych@acap.edu.au

Graduate Certificate of Psychological Science
Program Coordinator: Dr Shahin Rahimi-Golkandhan
Email: GDPsych@acap.edu.au

Graduate Diploma of Professional Psychology
Program Coordinator: Dr Elly Quinlan
Email: GDProfPsych@acap.edu.au

Master of Psychology (Clinical)
Program Coordinator: Dr Averil Cook
Email: MPsych@acap.edu.au

Master of Professional Psychology (Clinical)
Program Coordinator: Dr Elly Quinlan
Email: MProfPsych@acap.edu.au

Graduate Diploma of Professional Psychology Practice
Program Coordinator: Dr Elly Quinlan
Email: GDProfPsychPrac@acap.edu.au 

 

Discipline of Social Work

Undergraduate Certificate in Human Services
Email: BSocWork@acap.edu.au

Bachelor of Social Work - Years 1 and 2 Coordinator
Dr Vesna Sucur-Janjetovicmat
Email: BSocWork@acap.edu.au

Bachelor of Social Work - Years 3 and 4 Coordinator
Dr Noritta MorseuDip
Email: BSocWork@acap.edu.au

Graduate Certificate in Human Services Course Coordinator:
Dr Sharon Aris
Email: GCHumSer@acap.edu.au

Master of Social Work (Qualifying) Course Coordinator
Dr Associate Profsesor Susie Costello
Email: MSocWorkQual@acap.edu.au

 

Discipline of Criminology and Justice

Undergraduate Certificate in Criminology Course Coordinator
Matthew Thurgood
Email: BCrimJus@acap.edu.au

Associate Degree of Criminal Justice Course Coordinator
Matthew Thurgood
Email: BCrimJus@acap.edu.au

Bachelor of Criminology and Justice Course Coordinator
Matthew Thurgood
Email: BCrimJus@acap.edu.au

 

Discipline of Coaching 

Graduate Certificate of Applied Coaching 
Course Leader: Be Pannell
Email: GCCoach@acap.edu.au