Level: VET Diploma

Prerequisites: None

Co-requisites: None

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

It covers the following one units of competency:

• CHCCOM005 Communicate and work in health or community services

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Communicate effectively with people;

b. Collaborate with colleagues;

c. Address constraints to communication;

d. Report problems to supervisor;

e. Complete workplace correspondence and documentation;

f. Contribute to continuous improvement.

Learning and Teaching Process:
This unit is taught over 13 weeks and totals 3 student contact hours per week.

Students will participate in teaching and learning activities including:

a)   Lectures and critical discussion

b)   Tutorials and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

 Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 3-hour learning session

 In addition to timetabled contact hours, students are expected to do at least 6 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 9 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma

Prerequisites: None
Co-requisites:

• CHCPRP003 Reflect on and Improve Own Professional Practice
• CHCLEG003 Manage Legal and Ethical Compliance
• Case Management Work Placement A

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.

This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

It covers the following one units of competency:

• HLTWHS Manage work health and safety

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Establish work health and safety practice;

b. Facilitate consultation, cooperation and communication;

c. Monitor compliance with risk control processes;

d. Evaluate and maintain WHS.

Learning and Teaching Process:

This unit is taught over 4 weeks (from week 1 to week 4) and requires 6 student contact hours per week. The learnings from this unit scaffolds into the following units CHCPRP003 Reflect on and Improve Own Professional Practice, which is taken from week 5 to week 9 and CHCLEG003 Manage Legal and Ethical Compliance, which is taken from week 10 to week 13.

Students will participate in teaching and learning activities including:

a)   Lectures and critical discussion

b)   Tutorials and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 6-hour learning session

 In addition to timetabled contact hours, students are expected to do at least 6 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 12 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma

Prerequisites: None
Co-requisites:

• HLTWHS004 Manage Work Health and Safety
• CHCLEG003 Manage Legal and Ethical Compliance
• Case Management – Work placement A

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.

This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

This unit examines the following unit of competency:

• CHCPRP003 Reflect on and improve own professional practice

Learning Outcomes:
On successful completion of this unit the student should be able to:

a.  Reflect on own practice;

b.  Enhance own practice;

c.  Facilitate ongoing professional development

Learning and Teaching Process:

This unit is taught over 4 weeks (from week 5 to week 9) and requires 6 student contact hours per week. The learnings from this unit build from the unit HLTWHS004 Manage Work Health and Safety, which is taken from week 1 to week 4 and scaffolds into the following unit CHCLEG003 Manage Legal and Ethical Compliance, which is taken from week 10 to week 13.

Students will participate in teaching and learning activities including:

a)   Lectures and critical discussion

b)   Tutorials (Zoom sessions with your teacher) and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 6-hour learning session

 In addition to timetabled contact hours, students are expected to do at least 6 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 15 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma

Prerequisites: None
Co-requisites:

• HLTWHS004 Manage Work Health and Safety
• CHCPRP003 Reflect on and Improve Own Professional Practice
• Case Management Work Placement A

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.

This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

It covers the following one units of competency:

• CHCLEG003 Manage legal and ethical compliance

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Research information required for legal compliance;

b. Determine ethical responsibilities;

c. Develop and communicate policies and procedures;

d. Monitor compliance;

e. Maintain knowledge of compliance requirements.

Learning and Teaching Process:

This unit is taught over 4 weeks (from week 10 to week 13) and requires 6 student contact hours per week. The learnings from this unit build from unit HLTWHS004 Manage Work Health and Safety, which is taken from week 1 to week 4 and unit CHCPRP003 Reflect on and Improve Own Professional Practice which is taken from week 5 to week 9.

Students will participate in teaching and learning activities including:

a)   Lectures and critical discussion

b)   Tutorials and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 6-hour learning session

 In addition to timetabled contact hours, students are expected to do at least 10 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 15 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma
Prerequisites: None
Co-requisites:  Diploma of Community Services (Case Management) Workshop 1
Mode(s) of Delivery: Online
Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description

This unit describes the skills and knowledge required to use advanced and specialised communication skills in the client-counsellor relationship.

This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

It covers the following one units of competency:

• CHCCSL002 Apply specialist interpersonal and interviewing skills

Learning Outcomes

On successful completion of this unit the student should be able to:

a.  Communicate effectively;

b.  Use specialised counselling interview skills;

c.  Evaluate own communication

Learning and Teaching Process

This unit is taught over 13 weeks. This totals 3 student contact hours per week.

Students will participate in teaching and learning activities including:

a) Lectures and critical discussion

b) Tutorials and skill development activities

c) Online pre-learning activities

d) Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 3-hour learning session

In addition to timetabled contact hours, students are expected to do at least 6 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 9 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Readings

There is no prescribed text for this unit. Recommended readings are available in the online class space.

Academic Misconduct

Ethical conduct and academic integrity and honesty are fundamental to the mission of ACAP. Academic misconduct will not be tolerated by the college. Please refer to the Academic Misconduct Policy for full details.

Disclaimer

This unit outline may be updated and amended from time to time. To ensure you have the correct outline please check it again at the beginning of the trimester. For a list of required textbooks for the upcoming trimester, please click here.

Level: VET Diploma

Prerequisites: None
Co-requisites:

• CHCDIV003 Manage and Promote Diversity
• Case Management Work Placement B

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:
This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services. This unit examines the broad social, cultural and economic factors which contribute to the makeup of Australian society. It looks at in detail how the application of this knowledge can assist the worker to better understand their client group and the issues that impact on their lives. It covers the following one units of competency:

• CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

Australia is a nation of people from different cultures, different experiences and a range of life expectations. It is within the Australian society we will be addressing issues of cultural diversity, cultural safety, social and cultural institutions within Australia, inequality, unemployment, advocacy for clients, government policy and power. These issues will be related to your work in the community services industry and clients. It will also look at policies within your work placement agency and how work practices address some of the issues raised above.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Identify social and cultural issues impacting on clients in Australian society;

b. Analyse these impacts of social and cultural factors on clients;

c. Monitor impact of social and cultural factors on community work and services provided to clients.

Learning and Teaching Process:
This unit is taught over 6 weeks (week 1 to week 6) and requires 6 student contact hours per week. The learnings from this unit scaffold into the following unit CHCDIV003 Manage and Promote Diversity, which is taken from week 8 to week 13.

Students will participate in teaching and learning activities including:

a)   Lectures and critical discussion

b)   Tutorials and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 6-hour learning session

In addition to timetabled contact hours, students are expected to do at least 12 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 15 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma

Prerequisites: None
Co-requisites:

• CHCDEV002 Analyse Impacts of Sociological Factors on Clients in Community Work and Services
• Case Management Work Placement B

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:
This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

It covers the following two units of competency:

• CHCDIV003 Manage clients in diversity

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Research diversity in the workplace;

b. Foster diversity;

c. Adapt communication strategies

d. Contribute to workplace diversity policies and procedures.

Learning and Teaching Process:

This unit is taught over 6 weeks (from week 8 to week 13) and requires 6 student contact hours per week. The learnings from this unit builds from unit CHCDEV002 Analyse Impacts of Sociological Factors on Clients in Community Work and Services, which is taken from week 1 to week 6.

Students will participate in teaching and learning activities including:

a)   Lectures and critical discussion

b)   Tutorials and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

 Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 6-hour learning session

In addition to timetabled contact hours, students are expected to do at least 12 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 18 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma

Prerequisites: None
Co-requisites:

• CHCCSM005 Develop, Facilitate and Review All Aspects of Case Management
• Workshop 2

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

This unit applies in a range of community service contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

It covers the following one units of competency:

• CHCCCS004 Assess co-existing needs

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Prepare for assessment;

b. Analyse the person’s needs using a collaborative approach;

c. Determine appropriate services;

d. Complete reporting;

e. Evaluate assessment and referral processes.

Learning and Teaching Process:

Students will participate in teaching and learning activities including:

a)   Lectures and critical discussion

b)   Tutorials and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 3-hour learning session

In addition to timetabled contact hours, students are expected to do at least 6 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 9 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma

Prerequisites: None

Co-requisites:

• CHCCCS004 Assess Co-Existing Needs
• Diploma of Community Services (Case Management) Workshop 2

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:
This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.

Workers at this level work autonomously and are responsible for own outputs within organisation guidelines.

This unit applies to work in a range of health and community services contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

It covers the following one units of competency:

• CHCCSM005 Develop, facilitate and review all aspects of case management

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Determine appropriate response to case management in accordance with organisation and legislative requirements;

b. Conduct case management meetings;

c. Develop an appropriate case management plan;

d. Monitor and review case work activities and processes

Learning and Teaching Process:

Students will participate in teaching and learning activities including:

a)   Lectures and critical discussion

b)   Tutorials and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 3-hour learning session

In addition to timetabled contact hours, students are expected to do at least 6 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 9 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma

Prerequisites: None

Co-requisites: None

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:

This unit describes the skills and knowledge required to develop communication protocols for a team or business unit.

This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

It covers the following one units of competency:

• CHCCOM003 Develop workplace communication strategies

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Develop communication strategies;

b. Establish communication protocols;

c. Promote the use of communication strategies;

d. Review communication practices

Learning and Teaching Process:
This unit is taught over 13 weeks and totals 3 student contact hours per week.

Students will participate in teaching and learning activities including:

a)    Lectures and critical discussion

b)   Tutorials and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 3-hour learning session

In addition to timetabled contact hours, students are expected to do at least 6 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 9 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience.
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma

Prerequisites: None
Co-requisites:

• CHCMHS006 – Facilitate the Recovery Process with the Person, Family and Carers
• Diploma of Community Services (Case Management) Workshop 3

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.

This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice

•  CHCMHS001 Work with people with mental health issues

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Establish respectful relationships with people with mental health issues;
b. Determine the needs of people with mental health issues;
c. Work with people with mental health issues to meet aspirations and needs.

Learning and Teaching Process:

Students will participate in teaching and learning activities including:

a)   Lectures and critical discussion

b)   Tutorials and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 3-hour learning session

In addition to timetabled contact hours, students are expected to do at least 6 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 9 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma

Prerequisites: None
Co-requisites:

• CHCMHS001 Work with People with Mental Health Issues
• Diploma of Community Services (Case Management) Workshop 3

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:
This unit describes the skills and knowledge required to work collaboratively with a person with mental illness and/or AOD issues to establish a basis for participation of family and carers in their individual recovery process and to facilitate ongoing participation in line with the person’s needs and wishes.

This unit applies to work with people with mental illness and/or AOD issues.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice

This unit examines the following unit of competency:

• CHCMHS006 Facilitate the recovery process with the person, family and carers.

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Involve the person, carers and families in planning support during recovery;

b. Facilitate recovery with appropriate involvement of carers and family;

c. Monitor and review involvement of carers and family.

Learning and Teaching Process:

Students will participate in teaching and learning activities including:

a)   Lectures and critical discussion

b)   Tutorials and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 3-hour learning session

In addition to timetabled contact hours, students are expected to do at least 6 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 9 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma

Prerequisites: None
Co-requisites:

• CHCCSM007 Undertake Case Management in a Child Protection Framework
• Diploma of Community Services (Case Management) Workshop 4

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:
This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework.

Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers.

This unit applies to work in a range of health and community services contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

It covers the following one units of competency:

• CHCCSM004 Coordinate complex case management

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Establish coordination function;

b. Support the client to access multiple services;

c. Monitor client progress

Learning and Teaching Process:

This unit is taught over 6 (weeks 1 to week 6) and requires 6 student contact hours per week. The learnings from this unit scaffold into the following unit CHCCSM007 Undertake case management in a child protection framework, which is taken from week 8 to week 13.

Students will participate in teaching and learning activities including:

a) Lectures and critical discussion

b) Tutorials and skill development activities

c) Online pre-learning activities

d) Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 6-hours learning session

In addition to timetabled contact hours, students are expected to do at least 12 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 18 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma

Prerequisites: None

Co-requisites:

• CHCCSM004 Coordinate Complex Case Requirements
• Diploma of Community Services (Case Management) Workshop 4

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:
This unit describes the skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address specific client needs and achieve client goals within a child protection framework.

Workers at this level work autonomously and are responsible for prioritising own outputs within defined organisation guidelines.

This unit applies to work in a range of health and community service contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

• CHCCSM007 Undertake case management in a child protection framework

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Establish client need and/or risk;

b. Develop a case management plan;

c. Implement case plan;

d. Establish review and evaluation systems;

e. Plan and participate in case conferences or protection meetings

f. Work with agencies to meet the client’s needs;

g. Undertake case closure

Learning and Teaching Process:

Students will participate in teaching and learning activities including:

a)   Lectures and critical discussion

b)   Tutorials and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 6-hour learning session

In addition to timetabled contact hours, students are expected to do at least 12 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 12 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma

Prerequisites: None
Co-requisites:

• CHCMGT005 Facilitate Workplace Debriefing and Supporting Processes
• Case Management Work Placement C

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.

This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

It covers the following one units of competency:

• CHCCCS007 Develop and implement service programs

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Engage consumers in the analysis of service needs;

b. Develop programs;

c. Implement and monitor programs;

d. Evaluate programs.

Learning and Teaching Process:

Students will participate in teaching and learning activities including:

a)   Lectures and critical discussion

b)   Tutorials and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 6-hour learning session

In addition to timetabled contact hours, students are expected to do at least 12 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 18 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.

Level: VET Diploma

Prerequisites: None
Co-requisites:

• CHCCCS007 Develop and implement Service Programs
• Case Management Work Placement C

Mode(s) of Delivery: Online

Course: CHC52015 Diploma of Community Services (Case Management)

Unit Description:

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

• CHCMGT005 Facilitate workplace debriefing and support processes

Learning Outcomes:
On successful completion of this unit the student should be able to:

a. Monitor welfare of colleagues.

b. Conduct structured debriefings following an incident.

Learning and Teaching Process:

Students will participate in teaching and learning activities including:

a)   Lectures and critical discussion

b)   Tutorials and skill development activities

c)   Online pre-learning activities

d)   Online post-learning

Depending on the delivery mode, this unit’s content is delivered to students via

• A weekly 6-hour learning session

In addition to timetabled contact hours, students are expected to do at least 12 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 18 hours (including teamwork, individual self-study and reading).

Studying for this unit

The content of this unit has been designed to maximise the learning and the integration of the subject matter. Much of the unit material is specific to the Australian context. Students are encouraged to access additional information relevant to their local context, which will assist in applying the learning and ensuring its relevance. This may include specific legislation, government and professional association resources, and journals. It is important that students’ reading is broad.

In general students are expected to:

• Read each section of the unit carefully and make notes new content, and points that are unclear, or in conflict with previous learning or experience
• Complete readings allocated in the class space or by your on-campus teacher, making notes on important insights or facts, especially those relevant to your assessments.

There may be periodic suggestions or issues on which students are asked to deliberate and reflect. Sometimes these are dilemmas or difficult issues associated with the study topic which have no right or wrong answers but are used to trigger critical thinking.