Diploma of Community Services (Case Management)

Diploma of Community Services (Case Management)

Listen to your calling. Lead a progressive career in case management
1 Year Full Time
Australian Qualification Framework: 5
Available at
Sydney (workshop component), Melbourne (workshop component), Online
Study modes
Industry work placement
120 hours' work placement
Entry requirements
Fee help available
Start dates
Professional Accreditation



You care about people and want to help the disadvantaged, empowering them to have a voice. Our CHC52015 Diploma of Community Services (Case Management) affords you the ability to help people improve their lives. You’ll graduate with the practical skills to facilitate case management including; analysing client needs, helping implement strategies to resolve issues, communicating effectively with clients and peers, and supporting client self-management by empowering them with ongoing tools.

Our compulsory on-campus workshops give you the hands-on experience to put your skills and theory into practice. Your 120-hour work placement and 5 hours of peer supervision sessions deliver the confidence and expertise to hit the ground running when you graduate.

ACAP offers student fundamental on campus support for the first three units of this course. Many providers do not offer this optional support, though at ACAP we believe it can make a huge difference.

Students can take advantage of VET student loans for this course, however this will only be granted to students who meet eligibility requirements. A VET student loan debt is a debt due to the Commonwealth until it is repaid.

Course Delivery

On-campus workshops form a vital part of the assessment and experiential learning process, providing students with face-to-face training in practical skills. Workshops are via zoom, or on ACAP Sydney only (subject to class sizes).

Provider information
The CHC52015 Diploma of Community Services (Case Management) course is provided by the Navitas Professional Institute Pty Ltd trading as Australian College of Applied Professions (RTO 0500).


What you'll learn

Expertise in human behaviour forms the foundation of all our courses including our Diploma of Community Services (Case Management).


Communication with Clients
Skills for Working in Industry
Specialist Interpersonal Skills
Society in the Australian Context
Case Management Practice 1
Workplace Communication
Mental Health
Case Management Practice 2
Program Development

Course structure

This course is made up of 16 units of competency

Pathways for future study

Students who successfully complete our CHC52015 Diploma of Community Services (Case Management) course will receive credit to enter an ACAP Bachelor course. Typically students who undertake this course choose the Bachelor of Counselling.

A group of students happily discuss something while sitting down.
The reason why I picked ACAP was because I wanted to get hands-on experience in Case Management. I was even lucky enough to be offered a job as a Case Manager for a high-profile not-for-profit organisation, only 6 months into studying at ACAP. Raxana, Diploma of Community Services (Case Management)
Classes at ACAP have a personal touch. I am able to express my opinions and grow through my teachers’ life experiences and constructive support. Cliff, Bachelor of Social Work

Apply or find out more

Chat to one of our ACAP course advisors to make sure you’re picking the right course for your goals. Think about funding options, and whether full-time or part-time study suits your commitments. We’ve also got some entry requirements and practical components to complete. Before you start studying at ACAP, check out the services and support available to students. Feel free to get in touch with us
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