For Students
› Contact the IT Help Desk or Student Administration
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Computer requirements
To study online through the portal, you'll need to use a computer to access learning resources, prepare and uploading your assessments, make notes, and communicate with your lecturers, and other students. Whether you using a desktop, laptop, or tablet, please check your computer it meets the minimum requirements listed below.
Note: Please check your unit details page, in case your unit has any additional requirements.
Minimum Computer requirements
| PC - Windows Based | Apple Macintosh |
| Computer/Processor | |
| Intel M processor /i5/i7 AMD FX or equivalent or better | Intel Core i5-8210Y (dual-core, 4 threads, 4MB cache, up to 3.6GHz) or later |
| Operating System | |
| Windows 10 | OS X Catalina |
| Memory | |
| Minimum 4GB, recommended 8GB | Minimum 4GB, recommended 8GB |
| Hard Drive Space | |
| 256GB or more | 256GB or more |
| Campus WIFI access |
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The campus WIFI uses 802.1X, is configured with PEAP and using local users (no RADIUS). The users who on Windows 7 might be experiencing the issues connecting to the WIFI. We suggest using an external device to connect the WIFI. (Example USB WIFI dongle) All other OS (Apple iOS, Windows 10) do not suffer a similar issue. Note: Devices that do not support this standard will not be able to connect. For Android device only. Please select "Do not validate" while joining the campus WIFI.
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| video graphics card | |
| Any brand (integrated or discrete) with a min of 1GB of video RAM | |
| Internet connection |
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Minimum ADSL2+ broadband, Cable or NBN is recommended. The internet speed is important for studying online, particularly because it impacts performance on webinars or virtual classrooms. Below are recommended bandwidths:
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| Screen Resolution | |
| Minimum 1280 x 720 Recommended 1080p (1920 x 1080) or higher (will depend on screen size and graphics card)
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| Webcam/Audio | |
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USB webcam Note: We recommended do not use phone jack headset during the webinar as some applications do not support. |
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Getting started
When you commence your studies, you will receive a Student ID number consisting of six digits which you can use to log in to the online student portal and your College email. If you have any trouble logging in, please get in touch with your friendly IT Help Desk team.
If you require any assistance with your official enrolment record, understanding where to start or induction processes, please contact your Student Administration Office.
Administration Office
Email: admin@acap.edu.au
Phone: 1800 061 199
Guides and Support
IT HOW-TO GUIDES
Access a wide range of information and guides to support online learning and teaching processes, such as how to submit assessments, use new technologies like Zoom & Turnitin, and edit your profile in the student portal. howto.navitas-professional.edu.au/
Student IT Help Desk
This Student IT Help Desk provides students with the assistance of technical problems or any queries regarding our online services. We are happy to help with any enquiries you may have and we will always provide a prompt response and try to help you directly or connect you with other assistance or information providers.
Phone: (02) 9964 6322
Email: helpdesk@my.navitas-professional.edu.au
Hours of Operation: 8am-7pm (AEST), Monday-Friday
Note: The Student IT Help Desk team does not offer support for personally-owned computer and/or mobile devices regarding:
- System upgrades/Backup, Software purchase or installation.
- Charging of devices at school.
- Security, integrity, insurance, and maintenance.
- Private network accounts.
- The technicians are not responsible for tutoring. We do not support any kind of games, illegal downloading software.
- Our technicians will not be responsible for any software, configuration issues created and/or caused by the “end-user” such as the OS Upgrade, Virus spyware, transcription or grammar checkers applications.
- Under the terms of the Office 365 student license, Microsoft takes no responsibility for the loss of files. Please click here for the details of service agreement.
On-Campus
PRINTING
Student printing facilities are available in Navitas libraries, using a pay-per-use printing system supported by the Library staff.
COMPUTERS
Student computers are available in Navitas libraries and additional locations depending on the campus’ local facilities. All computers are connected to the internet, with Microsoft Office and any additional software that has been requested to be installed by the College.
LOGIN INFO
Username format: students\<your Student ID number>
Example: students\123456
Please note that the login username uses the backslash (\) after the word “students”.
WIRELESS INTERNET
Fast, secure, wireless internet is available across Navitas Professional Institute campuses for Wi-Fi-enabled laptop or mobile devices, with support from the IT Help Desk.
(The campus WIFI uses 802.1X, Devices that do not support this standard will not be able to connect.)
LOGIN INFO
- Select the Navitas students Wireless network for your location, e.g. Navitas students.
- Enter your username and password.
Username format: students\<your Student ID number>
Example: students\123456
IT SUPPORT
Drop-in IT support is available in Melbourne, Sydney and Brisbane campuses for students and teachers with any College-related queries. Please visit reception and ask for IT assistance.
Hours of Operation: 8am-7pm (AEST), Monday-Friday
College Email
Electronic mailboxes are provided to all students prior to the commencement of your studies with the College. Your College mailbox name will use your Student ID number in the format 123456@my.acap.edu.au
Your webmail login is the same as your portal login.
You may opt to use your personal mailbox and have all College emails forwarded immediately to your personal mailbox. For more information on email forwarding, see: How to Guides
Moving to Office 365
In early 2020 we moved to a new Microsoft email platform called Outlook. Microsoft Outlook forms part of the Microsoft Office Suite that you can now download to your computer to work with towards your studies.
What this means is that you will now be directed to https://outlook.office.com/ when accessing your emails.
Your password will remain the same however your username will change to your student ID, rather than your name AFTER you log in for the first time, for example, 123456@my.acap.edu.au will become simply 123456
You will still be able to access your old emails via https://webmail.navitas-professional.edu.au/ and your login will continue to work for a period of time. We will give you plenty of notice before we switch this off.
You can find more information on our Webmail Q&A page and some How To Guides HERE; including how to set up your email forwarders to your new email account.
If you have any technical issues please contact IT helpdesk, contact our Students Experience team on 1800 061 199 or email StudentCentral@acap.edu.au
Online Student Portal
All students are provided with access to the online student portal and areas relevant to their studies within the portal. The online student portal houses a suite of learning technologies and applications, including Moodle, Zoom, My Financial Statements, My Academic Results, My Enrolment and more.
Log in to the student portal using your Student ID number and password.
The student portal my.navitas-professional.edu.au
For information & support with the online student portal, see: How to Guides
Essential Software
The following free and open-source software might help you more productive in online learning and is free to download.
- Internet browsers: Google Chrome, Firefox
- Virtual and hybrid classrooms: Zoom Desktop Client
(Please note: The Colleges does not offer student full version of Zoom account. Student can be registered and create own Zoom account via Zoom.us)
- PDF Reader: Adobe Reader
- video compression: Handbrake
- Video Player: VLC Player
Support for Academic Skill Development
The Student Learning Support team can assist you to achieve academic success within your course and help you to enhance your study skills.
In particular, staff are available to help you with:
- understanding and structuring your assessment tasks
- enhancing your academic writing skills
- improving your time management
- developing exam preparation and exam strategy skills
For information, please go to: ACAP Student Learning Support
Password Management
When you commence your studies, you will receive an email containing your new login details. We strongly recommend you change your password immediately to a stronger password. Strong passwords don’t use word of number patters (e.g. abcd, 1234), don’t use easily obtained information (e.g. your name, birth date, initials) and include at least 8 characters (including one number, an uppercase and lowercase letter).
Never share your password. We will never contact you by phone or email and request your password. Do not give your password to anyone claiming to be a Navitas or College staff member. This includes email messages that ask you to click on a link to log into your account.
If you forget your password or need it reset, there is an online password reset tool available and the IT Help Desk is here to help during business hours.
> Password Reset page
Policies & Guidelines
The Colleges take the security of data, IT facilities and infrastructure very seriously. In addition to College policies and guidelines, all students are required to adhere to the following IT Policies & Guidelines.
- Protecting your privacy
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Bring Your Own Device (BYOD)
Students are welcome to bring your own device (BYOD) to the college. Student own device can connect to the internet through Navitas students WIFI network with student ID. We try our best to help students with IT issues, but some area we couldn't offer support due to the privacy and device ownership. Please click here for the details of service agreement.