For Students

› Contact the IT Help Desk or Student Administration

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Computer requirements

To study online through the portal, you'll need to use a computer to access learning resources, prepare and uploading your assessments, make notes, and communicate with your lecturers, and other students. Whether you using a desktop, laptop, or tablet, please check your computer it meets the minimum requirements listed below.

Note: Please check your unit details page, in case your unit has any additional requirements.

Minimum Computer requirements

Getting started

When you commence your studies, you will receive a Student ID number consisting of six digits which you can use to log in to the online student portal and your College email. If you have any trouble logging in, please get in touch with your friendly IT Help Desk team.

If you require any assistance with your official enrolment record, understanding where to start or induction processes, please contact your Student Administration Office.

Administration Office

ACAP
Email: admin@acap.edu.au
Phone: 1800 061 199

Guides and Support

IT HOW-TO GUIDES

Access a wide range of information and guides to support online learning and teaching processes, such as how to submit assessments, use new technologies like Zoom & Turnitin, and edit your profile in the student portal.

> howto.navitas-professional.edu.au/

IT HELP DESK

An IT support service for students and educator with technical problems or any queries regarding our online services, such as online lectures, tutorials, and submitting assignments. We are happy to help with any enquiries you may have and we will always provide a prompt response and try to help you directly or connect you with other assistance or information providers.

Phone: (02) 9964 6322
Email: helpdesk@my.navitas-professional.edu.au
Hours of Operation: 8am-7pm (AEST), Monday-Friday

Note: The IT Helpdesk team does not offer support for personally-owned mobile devices in regard to:

• System upgrades/Backup, Software purchase or installation.
• Charging of devices at school.
• Security, integrity, insurance, and maintenance.
• Private network accounts.
• The technicians are not responsible for tutoring. We do not support any kind of games, illegal downloading software.
• Our technicians will not be responsible for any software issues created and/or caused by the “end user” such as the virus, spyware.

On-Campus

PRINTING

Student printing facilities are available in Navitas libraries, using a pay-per-use printing system supported by the Library staff.

COMPUTERS

Student computers are available in Navitas libraries and additional locations depending on the campus’ local facilities. All computers are connected to the internet, with Microsoft Office and any additional software that has been requested to be installed by the College.

LOGIN INFO
Username format: students\<your Student ID number>
Example: students\123456
Please note that the login username uses the backslash (\) after the word “students”.

WIRELESS INTERNET

Fast, secure, wireless internet is available across Navitas Professional Institute campuses for Wi-Fi-enabled laptop or mobile devices, with support from the IT Help Desk. 

(The campus WIFI uses 802.1X, Devices that do not support this standard will not be able to connect.)

LOGIN INFO

1. Select the Navitas students Wireless network for your location, e.g. Navitas students.
2. Enter your username and password.
   Username format: students\<your Student ID number>
   Example: students\123456

IT SUPPORT

Drop-in IT support is available in Melbourne, Sydney and Brisbane campuses for students and teachers with any College-related queries. Please visit reception and ask for IT assistance.  

Hours of Operation: 8am-7pm (AEST), Monday-Friday

College Email

Electronic mailboxes are provided to all students prior to the commencement of your studies with the College. Your College mailbox name will use your Student ID number in the format 123456@my.acap.edu.au

Your webmail login is the same as your portal login.

You may opt to use your personal mailbox and have all College emails forwarded immediately to your personal mailbox. For more information on email forwarding, see: How to Guides

NEW - Moving to Office 365

In 2020 we moved to a new Microsoft email platform called Outlook.  Microsoft Outlook forms part of the Microsoft Office Suite that you can now download to your computer to work with towards your studies.  

What this means is that you will now be directed to https://outlook.office.com/ when accessing your emails. 

Your password will remain the same however your username will change to your student ID, rather than your name AFTER you log in for the first time, for example 123456@my.acap.edu.au will become simply 123456 

You will still be able to access your old emails via https://webmail.navitas-professional.edu.au/ and your login will continue to work for a period of time. We will give you plenty of notice before we switch this off. 

You can find more information on our Webmail Q&A page and some How To Guides HERE; including how to set up your email forwarders to your new email account. 

If you have any technical issues please contact IT helpdesk, contact our Students Experience team on 1800 061 199 or email StudentCentral@acap.edu.au  

Online Student Portal

All students are provided with access to the online student portal and areas relevant to their studies within the portal. The online student portal houses a suite of learning technologies and applications, including Moodle, Zoom, My Financial Statements, My Academic Results, My Enrolment and more.

Log in to the student portal using your Student ID number and password.

The student portal my.navitas-professional.edu.au

For information & support with the online student portal, see: How to Guides

Software Downloads

The following software are all free to download please click here for our students and are recommended to assist with studies: web browser (Google Chrome or Mozilla Firefox), Adobe Flash Player, Java, Adobe PDF Reader, VLC Media Player, Handbrake, and EndNote Referencing Software.

Microsoft Office 365

Students are issued an Office365 suite by the college. The installer can be download from student Office365 account. Please click here for more details.

Support for how to use software and technologies

Help is available in many places for our students.

For all Colleges, Learning Support teams are available to assist with all aspects of your learning with your College, including academic assistance and orientation for new technologies.

• ACAP Learning Support
• NCPS Support Services

Password Management

When you commence your studies, you will receive an email containing your new login details. We strongly recommend you change your password immediately to a stronger password. Strong passwords don’t use word of number patters (e.g. abcd, 1234), don’t use easily obtained information (e.g. your name, birth date, initials) and include at least 8 characters (including one number, an uppercase and lowercase letter).

Never share your password. We will never contact you by phone or email and request your password. Do not give your password to anyone claiming to be a Navitas or College staff member. This includes email messages that ask you to click on a link to log into your account.

If you forget your password or need it reset, there is an online password reset tool available and the IT Help Desk is here to help during business hours.

> Password Reset page

Policies & Guidelines

Navitas Professional and its Colleges take the security of data, IT facilities and infrastructure very seriously. In addition to College policies and guidelines, all students are required to adhere to the following IT Policies & Guidelines.

• Protecting your privacy

• Bring Your Own Device (BYOD)
  Students are welcome to bring your own device (BYOD) to the college.  Student own device can connect to the internet through Navitas students WIFI network with student ID. We try our best to help students with IT issues, but some area we couldn't offer support due to the privacy and the device ownership.

• The IT Support does not offer support for BYOD in regard to:

1. System upgrades/Backup, Software purchase
2. Account recovering
3. Charging of devices at school
4. Security, integrity, insurance, and maintenance
5. Private network accounts

• The technicians are not responsible for tutoring. We do not support any kind of games, illegal downloading software. Our technicians will not be responsible for any software issues created and/or caused by the "end user" such as the virus, spyware.