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Services and Support

Student Engagement

At ACAP we understand the importance of providing you with support throughout your studies. Our dedicated Student Engagement Team at each campus will support you throughout your time at ACAP.

Whilst a student’s current educator is the recommended contact for all academic questions, the Student Engagement Team is the key point of contact when needing assistance with any administrative questions.

Virtual Reception:
Phone: 1800 061 199

Student Learning Support

Student Learning Support (SLS) can help you succeed in your studies at ACAP by delivering academic skills support to all students.

SLS offers one-on-one consultations, instructional webinars and feedback on writing. Visit the SLS website to learn more about our services and access resources to develop your study and academic writing skills.

Visit the student learning support website.


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The ACAP library provides services and resources to support and enhance learning on campus and by online delivery. In addition to book collections at each campus, library eResources include thousands of ebooks, journal databases and over 300 hours of counselling and therapy video. Library facilities also include quiet study areas, PCs, printing and photocopying, and wi-fi. A postal lending service is available for students studying all units or modules by online delivery. For further information, click here


IT Support and the Online Student Portal

The online student portal can be found at, and provides students with access to their online class spaces, online enrolment, student webmail, as well as their academic grades and personal information.

For user guides, IT policies and the technical support, click here.


ACAP’s Counselling Support Service is professional, confidential and free for all ACAP students. Counselling sessions are available by self-referral on a short-term basis to assist students with a range of issues. For more information, click here 


AccessAbility provides the services that ACAP students with a disability need to have an equal opportunity to successfully complete their studies. Some of the provisions AccessAbility provides include:

  • note takers and coaches
  • exam support and flexibility with assignment deadlines
  • physical supports around campus
  • one-on-one advocacy and case management support.

Click here to find out more.

Helpful Links