We’re delighted you could join us. Whether you’re a first timer or a seasoned student of human behaviour, this is the right place to find information, explore resources and use quick links to find your way around.
Students who are new to ACAP can start in the Welcoming Our New Students section below, where we have placed information just for you. New and returning students will find relevant information in the Support & Services section, or course specific links in Manage Your Studies.
Top Frequently Asked Questions
Have more detailed questions? Select your situation from the list below and see the most commonly asked questions to help you get on track.
Please see here for the latest email sent out which answers the most common questions relating to how classes are shown in the enrolment area of the portal as well as explain some of the terms used to explain different approaches to class delivery.
There will be a tab within your Class Space where your teacher will post the links to your lectures once they become available. View some handy tips from out Student Learning Support for navigating your Class Space here.
We understand that sometimes, circumstances arise that impact your ability to complete your assessments and meet due dates.
In order to receive additional time (7 days) to complete an assessment, you will need to submit an online extension request form. You can do so by submitting the online Assessment Extension Request form here.
You will be asked to summarise the reason for requiring an extension, and to provide evidence. Given the current COVID-19 situation, students will not be required to provide medical evidence for requests of a medical nature.
Special Consideration applies when you may have missed an assessment due date, were too late in applying for an extension or a usual extension request would not be suitable for you. Special consideration applications must be submitted no later than 10 working days of the due date or completion date of the assessment concerned or in some cases, by the date agreed with the applicable Unit Coordinator.
You can also apply for special consideration for Discipline of Psychological Sciences Examinations should you need approval to sit the exam at the supplementary session set by the college or should you need extra time during the exam.
Special Circumstances is when you are applying for a re-credit of FEE-HELP or refund of tuition fees paid up-front and/or annulment of the academic results for a unit or units as a result of special circumstances effecting your ability to successfully complete a unit/s. We explain this process and how to submit this application in more detail under the ‘Your Enrolment’ section below.
Further explanation of each situation and the eligibility criteria required can be found on the relevant application forms:
View the Special Consideration in Assessment form here.
View the Examination Special Consideration form here.
View the Special Circumstances form here.
ACAP currently holds three graduation sessions a year in March, July and November occurring after the results are released for each trimester. Ceremonies are held twice a year and coincide with the March and November graduation sessions. As we do not hold a ceremony in July, students who graduate in the July session are invited to attend the November Ceremony.
You may also elect to graduate in absentia which means that you will not need to attend the ceremony and your award will be sent to you by registered post after the date of the ceremony.
Students who graduate in July will automatically graduate in absentia as there is no ceremony held in July, however these students will be invited to attend the November Graduation Ceremonies to celebrate with family and friends.
More information on Graduation can be foundhere.
The best way is to begin volunteering in the agency or organisation where you want to do your placement - and hopefully gain employment when you qualify. An organisation is far more likely to say yes to your request to do your placement there if they already know you. Choose an organisation where you would ideally like to work in the future and volunteer there - a few hours a week is enough, though some may require more.
ACAP has many placement partners who offer placement opportunities to our students. We will provide you with a range of resources to support you in your own search. You will be assigned to a Student Placement Adviser who will support you through the process. Some placements are assigned, but many students prefer to find their own placement organisation to ensure they gain experience that matches their needs and interests.
ACAP have dedicated Student Counsellors who can provide personal support that is professional, confidential and free for all students. Our Counsellors can help you with a range of issues, including:
- Relationship difficulties
- Family issues
For more information about this service or to make an appointment, please visit our counselling support page here.
There may also be times when it is not possible for you to reach a counsellor (e.g. on weekends or after hours). It’s important to remember that there is still help available should you need it; please click here for external contacts that you can reach out to in need.
Our IT team have created some handy how-to guides for IT and software issues, please check them out here, you can find specific information on Student Portal issues.
If you are still experiencing issues, please contact the IT Help Desk via:
Phone: (02) 9964 6322
Hours of Operation: 8am-7pm (AEST), Monday-Friday
Don’t worry if you are having IT issues, we have plenty of easy step-by-step guides to help you.
Our friendly IT department have created a range of useful ‘how to’ guides that can help you in setting up your IT access and resolving issues. Check them out here.
Our Student Learning Support team have created some handy webinars for Managing Online Study and Navigating Your Online Environment, which cover: how to log into your student portal, how to access your class space, your student emails, how to access your timetable, how to find your textbooks and a basic introduction to the library. Check them out here.
Your email account details will be your student number, followed by @my.acap.edu.au. Your email password is your Student Portal password.
There are clear instructions on how to download your free Office 365 package here.
Still having trouble?
If you are unable to resolve the issue then our IT helpdesk can be contacted via firstname.lastname@example.org
It is always recommended that for class specific questions and content that are not answered by the website, that you reach out to your Educators and Unit Coordinators.
Discipline breakdowns for: