Q: I am feeling overwhelmed generally with my studies. Who I should talk to?
Success Advisers are a great first point of contact when you are feeling overwhelmed by your studies. They can help clarify where you are having trouble and can then refer you on to other college services if needed.
Contact one of our Success Team via [email protected]du.au or find the details for your best contact here.
Q: I am having a hard time at home or work. Who can I talk to?
ACAP have dedicated Student Counsellors who can provide personal support that is professional, confidential and free for all students. Our Counsellors can help you with a range of issues, including:
For more information about this service or to make an appointment, please visit this page.
There may also be times when it is not possible for you to reach a Counsellor (e.g. on weekends or after hours). It’s important to remember that there is still help available should you need it, such as:
Beyond Blue (National) – Support with Depression and Anxiety
1300 224 636
Lifeline (National) – Suicide Prevention
13 11 14
Q: I need help with academic and study skills. Who can I talk to?
Our Student Learning Support (SLS) team have a huge collection of resources to help you feel supported academically throughout your studies. You can access information on how to structure, format and reference your assignments successfully and view links to useful writing, reading, critical thinking and study skills resources. They also run skill development workshops and webinars each Trimester, can talk you through different types of assessments and offer one on one support opportunities for students.
You can view their extensive list of resources on the SLS website here.
To make an online appointment visit this page.
Q: I have a disability or chronic health condition. What support can ACAP give me?
ACAP is committed to providing appropriate and reasonable adjustments to students with a disability or chronic health condition. If you have a disability, illness, injury or health condition that impacts on your academic studies, or if you care for someone in these circumstances, then you may be eligible to register with the AccessAbility Service.
To register with the service, please email [email protected] with your Student number, contact information and any questions you may have. After this point, an AccessAbility Adviser will be in touch for a confidential conversation. If deemed eligible for the service, your adviser will provide you with relevant forms to register with the service and subsequent support will be provided.
More information about the AccessAbility service can be found here.
Q: What if I have a formal grievance or complaint?
It is recognised that from time to time disputes may arise. We ask that students attempt to resolve all disputes informally before progressing on to the formal process. If you have tried informally to resolve your issue and have had no luck, students can submit a formal grievance or complaint in line with the college policy.
The policy is available on this page and should be read in conjunction with the Grievances, Complaints and Appeals Procedure, which can be found here.
We are committed to resolving all disputes between students, the College and its staff as quickly and as sensitively as possible. This policy has been put in place to assist all parties to resolve any issues that arise and reflects College expectations and responsibilities of the College, staff and students in resolving student grievances, complaints and appeals.
Q: I am struggling to pay my mobile phone bill. What can I do?
Many of the Australian telephone companies have provided relief at this time. View more information on this here.